The Crappy People sure do have a lot of "maybes" to make it look like they suck less than they really do!
But the customer wrote that the treadmill "had problems out of box" and that it is a "broken treadmill". There's no reason to think anything else. In fact, when the customer contacted the store, Crappy said "any services are not their problem". Did the store say, "it's buyer's remorse" or "you didn't put it together" or "you didn't follow instructions"? Nope.
Besides, if those are genuine issues, the Ministry or the judge can sort it out.
Best of luck to the customer who was ripped off!

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