How do you rate 250 Shawville Way SW, Calgary, AB store?

Originally Posted by Unregistered

That's right! I painted 3 large rooms and bought what I thought was needed. I tried returning the rollers and brushes + varsol, still sealed as plain as day and the blonde girl behind the service desk says no. Not accepting refunds on paint products as it's used! The damn thing is still sealed. Is she that stupid? I then spoke to the manager and he told me that if there's nothing wrong with it, they're not accepting returns. And if there is it's a manufacturer issue and to deal with the manufacturer.

I'm quite pissed at this point and leave the store.

That doesn't make any sense. Were they accepting returns anywhere else? Did you see anyone returning products? Are you saying they won't accept the return from YOU or returns from anyone, period?

If the products were still sealed, I see no reason they would not accept the return. Of course if it were open it would be up to the store at their discretion.

This store and other Crappy Tires is getting pretty bad. I thought most people were jaw-boning over the smallest things if I hadn't seen it for myself. I had a small exchange to make and seen the poor treatment of the customer at the desk. They had wanted to exchange some tools -unused and unopened for something else and was refused outright. They had a receipt in hand. The ct clerk was obviously nervous about not exchanging the product as she had no reason not to. All she could say was that there's no way she could tell if the package was opened or not!!! Such a crock. The customer left after getting no where with her, and being threatened with trespassing on property. Then it was my turn. I wanted to exchange a cooler for one with wheels. Receipt in hand, within the 14 days, nothing wrong with the product still brand new unused. And guess what I still got the same horrible treatment. By this time the manager had stepped in. I was asked all kinds of personal information beyond what they really needed to conduct the exchange and started to try and intimidate me with law. I left feeling ripped off and frustrated that honest people are getting a raw deal when it comes to crappy tire. It definately is going down hill.

this store is nothing but lies and rip offs. Motor master lifetime warranty on battery died. And when I go to get it replaced I get nothing but bullshit from the service manager. They don't warranty wear and tear even though the warranty says it in writing. It says for the life of the vehicle. What a bunch of cons.

Originally Posted by Unregistered

this store is nothing but lies and rip offs. Motor master lifetime warranty on battery died. And when I go to get it replaced I get nothing but bullshit from the service manager. They don't warranty wear and tear even though the warranty says it in writing. It says for the life of the vehicle. What a bunch of cons.

When was the battery purchased? It would also depend on the condition of the battery.

The store staff are rude and have no idea what customer service is about.

After looking for the item myself and being able to find it I asked a young man about the item. He said he'll look for it. Along the way, he socialized with other staff, and then another and another in front of me. Now if he would have done his job it would have taken a minute. But the whole wait time took more than 25 minutes and still not seeing him, I left. Oh and the item I wanted was an $1800 vehicle tent.

Originally Posted by Unregistered

The store staff are rude and have no idea what customer service is about.

After looking for the item myself and being able to find it I asked a young man about the item. He said he'll look for it. Along the way, he socialized with other staff, and then another and another in front of me. Now if he would have done his job it would have taken a minute. But the whole wait time took more than 25 minutes and still not seeing him, I left. Oh and the item I wanted was an $1800 vehicle tent.

oops. It should say After looking for the item myself and NOT being able to find it