policy

Just brought a brand new shark vacum for three days. Use it once and it did not work well due to poor design. It does not work well on hard wood floor without turnning on the power brush. But turning on the bursh will damage my hard wood floor. So try to refund it. But CT refuse to give me back...

I worked at Canadian Tire for 2 years and just recently left my job due to personal reasons, during those two years I have been working as part-time head cashier, therefore customer service (returns and exchanges) as well as regular cash. Please, ask me anything (without being rude or you will...

I never will buy anything from CT other than maybe dish soap,garbage bags,etc. They have lost a lot of business from me because of one particular incident that really shocked me. We had bought two Coleman double-height queen air matresses from them (which are not cheap). One of them leaked after...

Canadiantiresucks.net now requires users to register/login to post issues/comments/concerns. This is due to users/trolls taking advantage of this site and using it to discredit legitimate posters who have issues with Canadian Tire stores. Registration is free and always has been. No personal...

1. No one answers the phone: I've been put on hold for 10 minutes. After several repeats I asked for the manager - same thing and line hangs up twice. 2. Tire website doesn't work and employees all agree. 3. Big sale on oil and filters in flyer with no limits. I picked up 6 jugs of oil but...

What the HELL is with all these STUPID terms and being spread on this website.. "Angry CT Guy" ?? Who the hell is that? "Faker Advocate" ??? What?? And what's the with telling people to donate at the top of the page.. What the HELL does that have to do with these posts??

I recently (Aug 16th/11) took my 2004 Infiniti G35 in to Canadian Tire on Douglas Street in Victoria, B.C. so it could be checked out for both Provincial and Federal Inspections. I purchased the vehicle from the USA and in order to have it legally registered in B.C. I had no choice but to go...

Was browsing GPS's and found one I want, but if I buy it locally, I can only buy it from Canadian Tire. Guess what, they charge DOUBLE the price then on the manufacturers site. I'm looking for Magellan eXplorist. $149.99 on the manufacturers website, $299.99 at Canadian Tire. Tonight, I will go...

The Crappy Defenders generally say they've survived the arrival of Costco and Walmart, so they are safe. Even CEO Steve Wetmore has been quoting Churchill, in anticipation of the coming onslaught: Canadian Tire: Fixing a flat | CanadianBusiness.com What do consumers think about the impending...

It's good to see some financial information that isn't distored by the Crappy Tire Defenders. It turns out that this "cash only" buy-out of Forzani wasn't really "cash only" after all. Crappy Tire's debt went up from $2.3 billion to $3.3 billion. There was assumed debt and transaction costs...

Being Canadian, we always give the Canadian company the priority over US company when we make our purchase. However, after last week's unplesant experience with CT ( store located at 2900 Major Mackenzie Dr., E., Markham, Ontario ). Now , We find it hard to keep this good intention. We...

My experience... August 2nd 2011, I took my 2002 explorer to get two new tires installed on the rear. When talking with the service supervisor, the person who booked my order, I specified 235/70r16. He took my vehicle ownership info, made the work order, and told me the price. I questioned...

A common topic of discussion is CT's practice of requesting and recording personal information, before processing a return. The official web site on Returns, Refunds & Exchanges (Returns, Refunds & Exchanges | Canadian Tire) states: "Your name, residence address and phone number will be...

Got a quote from the automotive departement for my car. Ended up more $$$$ and they refused to honor their quote! I will never go back there.

The threads on Canadian Tire batteries are very popular, especially when it comes to warranty issues. To get things started, I don't think people realize that the following thread is about batteries: https://www.canadiantiresucks.net/personal-stories/33-when-warranty-isn-t-warranty.html

A topic that deserves its own thread is the Canadian Tire policies for the return of unwanted goods. Note that this is NOT the same thing as a consumer returning: - A defective product. - A product that is not fit for its intended purpose. (Defective and unfit products are discussed under...

This is a recurring topic, and right now there are two different threads with two similar discussions. Consumers understand that simply processing a refund will cost the store some resources, but people who say they represent CT deny that this is significant. Other consumers say it's only...

It comes as a shock to say this, but we now know about another Canadian Tire policy that is even more despicable than the dreaded “Repair Only” policy. (If you’ve been following this site, you may be aware that CT designates some products as having a “Repair Only Warranty”, and that these are...

I find it fascinating that those who appoint themselves as defenders of Canadian Tire on this site post so many bald-faced lies. What could their intention be? Are they simply being argumentative, and like to stir up controversy (tolls)? Do they think their bogus claims will convince future...

Hi all, I bought one of the toolkits from CT and was not satisfied as the tools were not picking the thread properly. 15 days later i went to return but CT refuse to refund the money. They said that since its been used they cannot give a full refund. Can i sue them?