From the management?

with 5 years in retail exp my self with a different chain than ctc .
i would like to say the inventory in my local store is huge .
but the local store has a manager from hell , treats her staff as less than dirt .
its so bad that it is well known , in the community , she is a bitch.
well , she runs a tight ship , not so , she is a perfectionist , not so , as long as she can pass blame it one of her staff . in front of a customer ,i have see in , felt so sorry i lowered my head in shame.
this person is one of the main resons this store gets a bad name .
the employies get no training , put out to the wolves , and learn as they go .
most of the employies starting wages are poor to say the least , under ten bucks .
these employies need to work wicket hours , and those that are supervisers make less than the employies , being on salary .
and some have to work form open to close , an unpaid double , to fill in .
the staff is always exhausted , ground down , by this wowam , that they can not function , frustrated , fearfull , of what she will do to them , cut thier shifts, make them work all nights , or all back to back shifts , night and the a mornings , or 10 + days straight with out a day off .
i see this as totaly wrong . i hope a review of the management system will so this as the exseption , i think not .
as the owners come and go , they are always learning a new store , and give free rain to the managers that are not well trained , in HR .
if your front line people are unable to think , smile , and enjoy thier jobs , (with out fear)
it is the most demanding type of work , with the least amount of reward .
happiness should not be that hard instill , and this should run up hill as well as down

I brought my car in for a oil and transmission fluid change,
There was nothing wrong with my car everything worked perfect,
I waited there for them to change the fluids.
After i paid them for the work i went out to my car and they were after damageing my car,
They bent my driver side between my door and wheel wall,
so I went back and i talked with management and he said it never happened there but it was not like it when i droped it off,
Then he said that it was my door droped, Then he said my fender droped then he went back and said it was my door again,
then he said it was me from slaming the door, He said him and five other people seen me slam my door.
I left there and took it to another macanic and he said that they jacked it up in the wrong spot,
and that it was plain as day to see exallty what happened,from the marks they left.
He said that my doors are working perfect .
He never even worked on my car so how can he say it never happened there.
Something should be done about this.

i have assholes for managers who don't know how to do their job so then all the customers bitch at me. i don't know how any of these people become managers. oh wait, yes i do, my GM is retarded as well

also from previous post. i could give many many many occasions and examples of why they all should not be in management, hell.. i don't even think they would manage working part time, with the brains they have, they'd be better off doing carry outs so they don't let their stupidity get in the way of anything, but knowing how dumb they are they might even mess that up

The Hunterhorn store is the worst store in Calgary, and probably the worset in Canada. The aisles are cluttered with junk and unopened inventory. Stock for sale items are non-existent. The girl in the paint department is useless. When you ask for assistance to find a particular item, she just points her finger in the general direction and tell you it's over there somewhere. The checkout counters are cluttered with so much crap like beef jerky, lollipops and nick knacks that there is no room put your items. I live two blocks from this store. I rather drive 7 miles to another store in Country Hills where they have great staff and inventory. The place is also spotless.

everything you have mentioned.. same problem at mine!

Originally Posted by RogerRZ

I talk. I may or may not be, as you so eloquently stated "fucking retarded". I also have money. It also talks. Canadian Tire will not hear a peep from it. Employees like yourself make sure of it...

Are you even for real?

I used to work at ct...and i will admit that its a pretty lame ass place to work and shop. I hated working there. anyways You need to get over this holier then thou attitude. No one cares how much money you have.. and no one cares if you're no longer going to shop at Canadian tire. For every retard Canadian tire loses... they gain 2 more. Canadian tire is a huge ass company and they make A LOT of money. Youre not as important as you think you are. So sit down and shut the fuck up.

Originally Posted by Apalled

Agreed! Not only is the attitude of this contributor vile and hateful but the english composition and spelling were atrocious.

I understand the pressures of customer service and the need to vent, but there is a skill to it and this person couldn't be lacking in more of the basics.

All in all, I can't entirely blame the author of this post. Clearly this CT dealer (the one who hired this individual as a manager of anything in his store) has questionable retail/human resource skills himself.

I question the dealers of these stores and that they have failed to employ the proper idividuals with the correct soft skills needed for exceptional retail Customer Service, and have failed to train them properly and quite frankly, have failed to pay them properly or provide adequate incentive in order to keep staff morale on a high plain.

My hope is that CTC with its new plan for the 2008-2012 period, along with there newer store concept will implement a higher standard for their dealers as well. No use having spanking new store concepts if the old lackadaisical management styles are re-incorporated along with them.

I must agree and I support the Toronto manager 100%. It's the 1% of the customeers that feel thaat they can treat our staff like crap in this day and age that fuels this individuals anger.
When is it acceptable for a person to come into a family environment and swear at a young clerk.
When is it acceptable for a person whom is a visible minority to be treated in a racist manner?
Guess what hot shot dick head customers...... we are people and if you want to be treat with kindness and respect try giving it... push, push, push...
Do you beat your wife, kick a puppy and then come take it out on our staff?
You don't like Canadian Tire? Shut up, grow up... move on and get a life....

"we are people and if you want to be treat with kindness and respect try giving it....."

boo hoo hoo from the lame ass retard who can't do anything else. boo hoo hoo. You want respect you whiny little cunt you earn it. You don't like your job you go elsewhere. Only you're too stupid to do anything else and even stupider for biting the hand that feeds you.

Originally Posted by RogerRZ

I talk. I may or may not be, as you so eloquently stated "fucking retarded". I also have money. It also talks. Canadian Tire will not hear a peep from it. Employees like yourself make sure of it...

dude.... get a new line, we get it you have money that can talk. If you hate CT so much and as you say will not get a "peep" from you why are you still talking about them.