Questions and suggestions for the customers!

I work at a CT part-time and while you may joke all you want about the employees and the store (I've heard it all), it just so happens that most customers, probably the ones who post on this site, and either incredibly dumb, lazy or just plain retarded.

Everyday I bombared with moronic customers. So here are my questions.

If there are clearly marked demos, why the blazes must you open the boxes anyways just to see what it looks like?

I don't know about you, but when I shop in a store, whether it be Wal-Mart or anything else, I find everything on my own in little time. Yet at CT, almost every customer must ask me where the tools are...or even worse, where row 51 is. Apparently CTC customers can't really count or shop for themselves...employees are there to help you not to hold you by the hand and make sure you can find the hammer underneath the gigantic hammer hanging from the ceiling...

Customers are hypocrites. They expect us to take back their open and torn box for their drill, yet when they get to the row, if a product is open, "That's ridiculous. I can't buy that". If you're telling me in the front that I should take it back, don't tell me on the floor that you won't buy an open box.

Quit complaining about the service. Every weekend I hear "Why don't you hire more employees?"...Hmm, there's about five hundred customers in the store. Even if we had four hundred employees, there'd be a hundred unsatisfied customers. Just be patient. If your too busy to wait 3 minutes for my help, you really shouldn't be shopping.

Originally Posted by ctc

I work at a CT part-time and while you may joke all you want about the employees and the store (I've heard it all), it just so happens that most customers, probably the ones who post on this site, and either incredibly dumb, lazy or just plain retarded.

Everyday I bombared with moronic customers. So here are my questions.

If there are clearly marked demos, why the blazes must you open the boxes anyways just to see what it looks like?

I don't know about you, but when I shop in a store, whether it be Wal-Mart or anything else, I find everything on my own in little time. Yet at CT, almost every customer must ask me where the tools are...or even worse, where row 51 is. Apparently CTC customers can't really count or shop for themselves...employees are there to help you not to hold you by the hand and make sure you can find the hammer underneath the gigantic hammer hanging from the ceiling...

Customers are hypocrites. They expect us to take back their open and torn box for their drill, yet when they get to the row, if a product is open, "That's ridiculous. I can't buy that". If you're telling me in the front that I should take it back, don't tell me on the floor that you won't buy an open box.

Quit complaining about the service. Every weekend I hear "Why don't you hire more employees?"...Hmm, there's about five hundred customers in the store. Even if we had four hundred employees, there'd be a hundred unsatisfied customers. Just be patient. If your too busy to wait 3 minutes for my help, you really shouldn't be shopping.

I hear ya man. But youll find on a site like this people are ignorant and one sided. The responses are going to range from " well thats a typical ct employee " to " employees dont treat me like that at wall mart". I have both worked and shopped at different retailers and it really isn't different anywhere. People think CT sucks sooo much becasue they have had a bad experiance there. A good portion of the time the bad experiance was atleast partailly there fault (mainly cause they ignorant consumers). I have many people come in and rave about how good we compared to Costco and Rona, are we better? the answer is no those customers had a bad experiance and witch hunt those stores. When it boils down to it a vast majority of consumers are arrogant and ignorant and just plain stupid.

"When it boils down to it a vast majority of consumers are arrogant and ignorant and just plain stupid."




They are also the reason you draw a paycheck. Don't ever lose sight of that...

Originally Posted by RogerRZ

"When it boils down to it a vast majority of consumers are arrogant and ignorant and just plain stupid."




They are also the reason you draw a paycheck. Don't ever lose sight of that...

That could be said in some form for any job. Besides the bitchy customers usually arne't the ones spending all the money. The good quiet customers that dont bitch about everything are the ones paying me

I have to agree. Our of all the places I have shopped, I have never been able to understand why it seems that CT customers seems do the things they do that I will mention in the following:

* Open FULL 17foot SIZE TENTS in the store blocking the middle of the store
* Open SEALED $699 lagostina Pot sets just to make sure they have everything in it, then take another SEALED box to purchase..
* Think it's ok to bring back defective items, wait in customer service to make the exchange with another product only to discover they PUT BACK the defective item on the shelf ??
* Why every customer (And I have to admit, 99% of them) who ask if you work there when you are either a staff member or manager putting away stock, flushing aisles, facing, putting up signs, using the telxon gun).
* Customers that feel they deserve a discount of merchandise that is the LAST ONE or where the PLASTIC (packaging) around a hockey glove set is DIRTY from being dropped on the floor..
* Customers that feel they have the right to come into the store and PLAY HOCKEY UP AND DOWN AISLES
The store is NOT a playground. It would be good to think about those around you.
* Customers who open up vacuum cleaner boxes, spread all the pieces all over the floor blocking aisles, (I should say RIP the boxes open), then plug in the vacuum cleaner (even wet vacs) and proceed to VACUUM THE FLOOR making the product UNSELLABLE because it now is :

#1: not able to get back into the box without removing all the cardboard inserts that are put in a special way for all to fit in correctly.
#2: FULL of dirt

* Customers who think it's in their right to open up full 100' long Christmas lights and lay them all over the floor.
* Those who tear open GARBAGE BAGS to steal bags
* Those who open up light bulb boxes and sneak in their OLD bulbs
* Those who steal everything out of the boxes, close them up and put back on the shelf.
* Customers who just open everything they see and never even BOTHER to put it back..

I'm sorry but I am sure employee's would be happy to help if they were not busy putting back products that have been RIPPED apart.. Going down aisles to put back CHAIRS, SLEEPING BAGS, TENTS, TOASTERS, Vacuum's, CHAINS, all over the floor because they felt it's perfectly ok to do so..

* Those who think it's OK to spray all over the floor, and on products when the LID has the exactly color as in the can.

* Why customers seem to not realize that MOST of what is asked is right on the packaging.
[scenario]

Customer: Does this toy come with batteries and if not, which batteries?
Employee : Most likely.. we are going to look at the packaging and see "Requires 1 9V, and 4AA batteries" "Not included".

Now I'm not trying to put customers down, all I'm trying to state is that if customers would take the 5 seconds to READ (exactly what most of us do when customers ask a question), we would likely be available for more customers with ACTUAL questions (i.e.. What would you recommend if I was to paint my outside fence?) rather than those questions which the answers are right in front of you.

I personally cannot recall when I would even think to open a 17foot tent in the middle of the store and "camp out" inside it or open up vacuums and proceed to vacuum the aisles, or rip open nearly $1000 merchandise to see if all the pieces are there. Nor have I thought about taking cans of paint and spraying down shelves without thinking it is WRONG.

I've shopped at all sortment of stores and cannot recall any store having this type of problem. Why do it to it our store and then feel upset when staff people get tired of this and are not as enthusiastic in helping you anymore when they have to deal with this each and everyday!

If customers were not so dependent on others (asking questions that are clearly marked in Huge letters on the front of the package), opening box's, stealing products, breaking products, carelessly kicking things over (I can't believe how many people CANNOT see in front of them and even observe people knocking over shelves because they cannot see their own arm), bringing back used products and attempting to have us return it to the shelves.. and much more than calls for COMMON SENSE, then I am sure employee's would be most eager to help.

* Why customers seem to not realize that MOST of what is asked is right on the packaging.
[scenario]

Customer: Does this toy come with batteries and if not, which batteries?
Employee : Most likely.. we are going to look at the packaging and see "Requires 1 9V, and 4AA batteries" "Not included".

Now I'm not trying to put customers down, all I'm trying to state is that if customers would take the 5 seconds to READ (exactly what most of us do when customers ask a question), we would likely be available for more customers with ACTUAL questions (i.e.. What would you recommend if I was to paint my outside fence?) rather than those questions which the answers are right in front of you.



I've worked at CT for less than 2 months, and I can identify with a lot that was said. What sticks out the most to me however, is the fact that the vast majority of our time is spent reading a fucking box out loud to a customer. 1. The customer is too lazy to turn it around and 2. read it for themselves. If I wanted to be paid shit to read to people I would have volunteered at a seniors centre.

Originally Posted by CT_MANAGER

"Now I'm not trying to put customers down..":

* Open FULL 17foot SIZE TENTS in the store blocking the middle of the store
* Open SEALED $699 lagostina Pot sets just to make sure they have everything in it, then take another SEALED box to purchase..
* Think it's ok to bring back defective items, wait in customer service to make the exchange with another product only to discover they PUT BACK the defective item on the shelf ??
* Why every customer (And I have to admit, 99% of them) who ask if you work there when you are either a staff member or manager putting away stock, flushing aisles, facing, putting up signs, using the telxon gun).
* Customers that feel they deserve a discount of merchandise that is the LAST ONE or where the PLASTIC (packaging) around a hockey glove set is DIRTY from being dropped on the floor..
* Customers that feel they have the right to come into the store and PLAY HOCKEY UP AND DOWN AISLES
The store is NOT a playground. It would be good to think about those around you.
* Customers who open up vacuum cleaner boxes, spread all the pieces all over the floor blocking aisles, (I should say RIP the boxes open), then plug in the vacuum cleaner (even wet vacs) and proceed to VACUUM THE FLOOR making the product UNSELLABLE because it now is :

#1: not able to get back into the box without removing all the cardboard inserts that are put in a special way for all to fit in correctly.
#2: FULL of dirt

* Customers who think it's in their right to open up full 100' long Christmas lights and lay them all over the floor.
* Those who tear open GARBAGE BAGS to steal bags
* Those who open up light bulb boxes and sneak in their OLD bulbs
* Those who steal everything out of the boxes, close them up and put back on the shelf.
* Customers who just open everything they see and never even BOTHER to put it back..
* Why customers seem to not realize ...

If customers were not so dependent on others (asking questions that are clearly marked in Huge letters on the front of the package), opening box's, stealing products, breaking products, carelessly kicking things over (I can't believe how many people CANNOT see in front of them and even observe people knocking over shelves because they cannot see their own arm), bringing back used products and attempting to have us return it to the shelves.. and much more than calls for COMMON SENSE, then I am sure employee's would be most eager to help.

CT Manager, you show so much disdain for helping people ergo your customers, then why don't you work somewhere else? Obvious isn't it?

You've aired out a whole laundry list on this and other posts as to why "customers are so stupid". You didn't say it but most of your customers can read between the lines.

Lets address some of it.

* x-mas lights. In the past I have pulled out and plugged it in to make sure there were no bad bulbs. You do remember what happens when you have a bad bulb right with those older x-mas lights, don't you ? An employee would chastise me and others for doing so only to find out that we bought a few boxes. Now we don't have those issues with the LED x-mas lights.

* Tents and other products. Summer season and some stores still don't think it's necessary to have tent displays. Some manufacturers even pay extra for that. Why would anyone not want to see look and touch the assembled product? As for vacuums, this may blow your mind but it's called a demonstration model.

* playing hockey. Kids will do that and bounce balls around. I have seen CT staff do the same and other horse play every time I'm in the store.

* "if you work there". Wow, you must be really up in knots over this one. We all know that employees are assigned to different areas of the store. How many times have we been told " I don't work in that department" and then have them walk away.

* opened sealed products. I've done that too. To make sure all the parts are there, that it works and to avoid a second trip.

* customers stealing, breaking, knocking things over. You're lumping in thieves with customers. Most good stores and good store managers distinguish the two. As for breaking and knocking things over: some of your products are stacked too closely together for a cart to get through. Now imagine what it's like for a pregnant customer trying to weave through all that during x-mas season. Being a store manager I shouldn't have to point that out to you.

* Customers are too lazy to read. Did it ever occur to you that it's the first time they've had to purchase such a product and would have questions like that. Or that they simply can't see as well as they used to.

* Customer who feel they deserve a discount. It's called negotiating. Smart shoppers do that.

Airing out that list and having me point out the obvious only shows that Canadian Tire is becoming a bad store. Terrible customer service and management who seems too eager to ridicule the customers and not honor returns without a hassle.

Originally Posted by Unregistered

CT Manager, you show so much disdain for helping people ergo your customers, then why don't you work somewhere else? Obvious isn't it?

You've aired out a whole laundry list on this and other posts as to why "customers are so stupid". You didn't say it but most of your customers can read between the lines.

Lets address some of it.

* x-mas lights. In the past I have pulled out and plugged it in to make sure there were no bad bulbs. You do remember what happens when you have a bad bulb right with those older x-mas lights, don't you ? An employee would chastise me and others for doing so only to find out that we bought a few boxes. Now we don't have those issues with the LED x-mas lights.

* Tents and other products. Summer season and some stores still don't think it's necessary to have tent displays. Some manufacturers even pay extra for that. Why would anyone not want to see look and touch the assembled product? As for vacuums, this may blow your mind but it's called a demonstration model.

* playing hockey. Kids will do that and bounce balls around. I have seen CT staff do the same and other horse play every time I'm in the store.

* "if you work there". Wow, you must be really up in knots over this one. We all know that employees are assigned to different areas of the store. How many times have we been told " I don't work in that department" and then have them walk away.

* opened sealed products. I've done that too. To make sure all the parts are there, that it works and to avoid a second trip.

* customers stealing, breaking, knocking things over. You're lumping in thieves with customers. Most good stores and good store managers distinguish the two. As for breaking and knocking things over: some of your products are stacked too closely together for a cart to get through. Now imagine what it's like for a pregnant customer trying to weave through all that during x-mas season. Being a store manager I shouldn't have to point that out to you.

* Customers are too lazy to read. Did it ever occur to you that it's the first time they've had to purchase such a product and would have questions like that. Or that they simply can't see as well as they used to.

* Customer who feel they deserve a discount. It's called negotiating. Smart shoppers do that.

Airing out that list and having me point out the obvious only shows that Canadian Tire is becoming a bad store. Terrible customer service and management who seems too eager to ridicule the customers and not honor returns without a hassle.

Pardon me mister dishonest, vandalizing, whiney, thief. Please continue to boycott our stores because no retailer wants a customer like you!!

Originally Posted by Unregistered

Pardon me mister dishonest, vandalizing, whiney, thief. Please continue to boycott our stores because no retailer wants a customer like you!!

the list sounds like fun to me. I'll try all those things out lets see if the lightbulbs are made well enough to survive a fall from the shelves. I bet I'll hear broken pieces. Qualities slipping.

Originally Posted by Unregistered

CT Manager, you show so much disdain for helping people ergo your customers, then why don't you work somewhere else? Obvious isn't it?

You've aired out a whole laundry list on this and other posts as to why "customers are so stupid". You didn't say it but most of your customers can read between the lines.

Lets address some of it...

Thank you. That sums it up so nicely. So many of these Canadian store managers have chips on their shoulders that they exude nothing put attitude and makes for a very crappy experience. I've gone in a few times where asking them a simple question would cause them to stiffen up, grunt in pain that would seemingly pull them back to their 'job'. A typical question would be where the "specific item on sale is". I would show the item on the flyer. The typical response is "I don't know" and then they'll disappear. After 5 - 10 minutes of waiting around, I find another red shirt and repeat. After 15 minutes the first guy would come back and say "he couldn't find any and can't take rainchecks". A little while later the second guy would come back with one package. Great! I take it to the cash and surprise, surprise the regular price shows up. Wait for them to finish the price check and confirm the sale item. Then wait some more for a manager to show up ( 10 more minutes) to punch in a special code. Bring it home and find out that key parts are missing and then waste more time bringing it back for a REFUND as now I'm fed up with Canadian Tire. Wait in line, get hassled and accused of fraud and put up with more dim witted CT employees. That is a typical shopping experience at Crappy Tires.

It used to be a good place to shop but now going there is such a chore. Now shoppers are getting caught in the stores/ corporations inefficiencies and have to put up with such attitude on top of all that.

I'm done with that.