Returned goods put back on shelf to be resold (to me)

Originally Posted by Unregistered

We opened up a few things here and there. Some were in plastic containers some were in boxes, [it's] just the way [we] shop. CT [staff] you might want to clean up that mess, it makes the store look dirty.

CT_MANAGER:

I'm pretty sure the Unregistered Guest was doing a bit of role-play, and pretending to narrate activities that they know would annoy you.

I suppose there actually are people who would mess up a store just for fun, or out of retaliation for past mistreatment.

Ok. People here need to start READING messages before accusing people. ONCE AGAIN.. I did NOT point my reply to ANYONE in particular. I merely COMMENTED on the situation of PEOPLE opening up box's in general and other CUSTOMERS having to deal with the open boxes from OTHER customers (and not always necessarily returned products) because OTHER customers had opened up the box and now there are pieces missing.

I said it was not necessary always just products being returned. Those who also end up suffering from people before opening box's in the store and losing pieces are other customers AFTER wanting the same thing. Taking them home only to discover pieces are missing because someone in the store before them decided to open it up, and take a SEALED box leaving that one.

I NEVER replied to the lady in question nor did I even blame her for anything in particular. My message was entirely taken out of context as if I was accusing THAT lady of anything.

The reply after mine was from (yet another) "unregistered" person who replied calling her an idiot and it so seems people have assumed that was my msg.

As mentioned before.. When I state "YOU", I refer to the customer in general and NOT anyone in particular unless I direct the reply to that person (which I will quote) IF they actually are not anonymous.

Originally Posted by DavidLeR

CT_MANAGER:

I'm pretty sure the Unregistered Guest was doing a bit of role-play, and pretending to narrate activities that they know would annoy you.

I suppose there actually are people who would mess up a store just for fun, or out of retaliation for past mistreatment.

True, but the people who end up hurting are the customers after that person who end up taking the product home only to find it is missing pieces. Or is broken because the customer in general who opened the box perhaps dropped the lid and put a hairline crack in it.

I must apologize. I re-read my message and see where it may APPEAR I was replying directly to her. I actually was not and was merely a comment on the situation. I used *A* pot set as an example simply because it's one of the most commonly open product that is very expensive and hard to put back into the box (other than a vacuum but is not exactly the same cost value).

If I were replying directly to her, I would have quoted her message. But if you read my message fully, you would have seen that I was not replying directly to her and rather was a comment on the situation in terms of customers opening up box's and taking NEW sealed ones leaving the open ones only to very possibly have the next customer have to deal with the missing, broken item.

Originally Posted by myself

The other problem I have is when I returned an item unopened, the clerk promptly opened it to see if I was lying (why else?). I find this insulting for starters, but more importantly, the package was then taped back up and put back on the shelf - good luck to the next person who buys it, doesn't open it, and then tries to return it - the clerk won't even look at it because it has obviously been opened!

Look at it in a different light and not in a defensive manner. The reason we open it up is so it DOESN'T go back on the shelve with pieces missing. People open box, use it, tape it back, return it again claiming it's unused. Unfortunately the world is not always honest and the dishonest people have made it hard for honest people.

When you walk into a bank and the security is looking at you.. Unfortunately it's not you in particular they are watching, it's PEOPLE in general.

No one, including canadian tire wants to put products back on the shelf used. If it's used, we'll either put it as defective (with receipt and under warranty) or as a "Customer Satisfaction" claim.

Originally Posted by CT_MANAGER

Look at it in a different light and not in a defensive manner.)

Shocking that you can say that. But only when it's to your advantage ct.

I stopped shopping at crappy tire entirely for poor auto service. A few days, months went by and nothing's changed for me except that I can shop without fear of being hassled at your customer service table.

The despicable treatment of Canada's soldier is not an isolated case at CT, but happens everyday there. I tried to exchange some glassware last January as it was broken, only to be told " tough shit. You should have opened it up in the first place." CT wants it both ways, to take our money, but offer no help when the goods they sold is bad. The same goes for the retail side. I learned the hardway from taking my car to the them.

I really don't care what happens to CT. It's a shitty store with shitty people.

See what I mean when I say that our Managers and supervisors are morons!!!!!!!!

Just look at the posts centred around the lady trying to buy some cookware. This is so fucking typical of the crappy tire managers. They take a situation like that and turn it into shit. Then, it's usually us, the hardworking, customer associates left to fix this. We apologize for the misunderstanding, and try to get the customer what they want. This happens so often at our store that it's a running joke. We have bets as to how many times the manager will fuck up for the week. All this for not much more than minimum wage and we have to tip toe around the idiot's ego as he'll give us less hours for showing him up.

You guys want another one? This lady, an old lady returns an appliance she purchased minutes ago. She wants to exchange it for something else and has a receipt. It's unopened and sealed up. At our store we have to call in the manager for that. Now dufus shows up and proceeds to open up the package to make sure everything is there and gets called away in the middle of it. Meanwhile, the old lady is asked to wait and she does and dufus gets returns in about 15 minutes or so ranting about stupid customers. He then resumes the task of approving the exchange...or so we thought. He forgets that he's the one who opened up the sealed box and starts lecturing the old lady on making such returns!!!!!!! How stupid is that?!?!?!?!?! Anyways the return, exchange is declined much to the protest of the old lady and the other customers who seen him open the package.

Sad but true everyday.