How was this about the stores incompetence? we sold an item, the customer used it incorrectly and caused it to fail in this case. The item was perfectly good, and still is perfectly functioning after the quick fix just cosmetically beat up. We didn't deny anybody anything, everything was by the book, and in fact over and above considering there was nothing wrong with the unit.
So take your CT incompetence comments and your deny the customer this and that and well....... fuck off quite frankly.