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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #431
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    So typical of CT.

    The store screwed up by giving an exchange for something that wasn't actually defective.

    CT likes to brag about how many units of outdoor power equipment they sell, so they should be able to tell a defective one, from one needing routine maintenance.

    But instead of the store taking responsibility for their own incompetence, they want to use this as an excuse to deny all legitimate refunds or exchanges to all future customers.

    Nice job, CT. Nice job.

    But hey, what happened to that CT Rep's story, about how refunds, exchanges and repairs "don't cost the store any money" (or words to that effect)? Are you saying they lied? Why, then, are there "repair only warranties"?
    I won't lost money on the transaction, the point has zero to do with money. The point has everything to do with what we've said all along, the majority of returned items that are powered are NOT actually defective. That's why repair warranties exist.
    How was this about the stores incompetence? we sold an item, the customer used it incorrectly and caused it to fail in this case. The item was perfectly good, and still is perfectly functioning after the quick fix just cosmetically beat up. We didn't deny anybody anything, everything was by the book, and in fact over and above considering there was nothing wrong with the unit.

    So take your CT incompetence comments and your deny the customer this and that and well....... fuck off quite frankly.

  2. #432
    Posted by an unregistered user Angry CT Guy's Avatar
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    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    So typical of CT.

    The store screwed up by giving an exchange for something that wasn't actually defective.

    CT likes to brag about how many units of outdoor power equipment they sell, so they should be able to tell a defective one, from one needing routine maintenance.

    But instead of the store taking responsibility for their own incompetence, they want to use this as an excuse to deny all legitimate refunds or exchanges to all future customers.

    Nice job, CT. Nice job.

    But hey, what happened to that CT Rep's story, about how refunds, exchanges and repairs "don't cost the store any money" (or words to that effect)? Are you saying they lied? Why, then, are there "repair only warranties"?
    Are you just a fricken moron or do you actually think before you post. There aren't any small engine mechanics working at the store, there aren't any certified plumbers in plumbing, electricians in the electrical aisle, and a $10.00 an hour returns clerk shouldn't and doesn't have to guess when the customer has abused/not followed instructions/has had a belt come off....that's why it goes for repair. It was me that posted we aren't out any money for those types of returns...within 7 days...back to manufacturer and I get paid.....after 7 days, if I so choose, I can still get paid from CT if I choose to replace it. But because a customer like the last poster is far more the norm, than a defective item, I choose to send it to a professional before I actually believe it to be defective....then I deal with the defective items as I see fit...sometimes refund, sometimes exchange....but it's my choice and it's mostly exchange...I'm not a free rental store.

  3. #433
    Posted by an unregistered user Angry CT Guy's Avatar
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    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    In another thread, someone claiming to be a CT Representative wrote:



    I decided to have a little peak at the flyer, to see what kinds of refunds and exchanges a customer has will lose if they want to get these "great savings":

    All product information was quickly found right on the CT web site.

    The following pricey items have "Repair Only" (No Refund, No Exchange):


    Troy-Bilt 20 HP / 46-in (117 cm) Lawn Tractor, Product #60-1878-2 Sale $2,149.99 repair only warranty

    Yardworks 17.5 HP / 42-in Transmatic Lawn Tractor, Product #60-1844-2 Sale $1,399.99 repair only warranty

    Yardworks 16.5 HP / 42-in Transmatic Lawn Tractor Product #60-1845-0 Sale $1,299.99 repair only warranty

    Napoleon CT485 RSB Stationary Propane BBQ Product #85-3020-2 Sale $849.99 parts replacement warranty

    Troy Bilt 160cc / 21-in 3-in-1 Self-Propelled Gas Lawn Mower Product #60-1633-4 Sale $549.99 repair only warranty

    Briggs & Stratton Elite Series 2700 PSI Gas Pressure Washer Product #39-8581-8 Sale $449.99 repair only warranty

    Mastercraft Convertible 5 Gallon Jet Pump, 1/2 HP Product #62-3588-6 Sale $299.99 repair only warranty


    That's a lot of money for something you can't even exchange, let alone get a refund on. Better to buy equivalent products from somewhere else.


    The following items at least have an "Exchange Warranty" (No Refund), so at least you can get a refund:


    Motomaster Nautilus Battery Pack, 800 A Product #11-1592-8 Sale $449.99 exchange warranty

    Mastercraft Nautilus 15A Onboard Battery Charger Product #11-1521-8 Sale $119.99 exchange warranty

    Truck Bed Cargo Rack Product #34-2024-2 Sale $379.99 exchange warranty

    Kleen Machine Universal Pool Cleaner Product #81-1053-4 Sale $399.99 exchange warranty

    OBD 2-in-1 Reader Product #25-1009-8 Sale $239.99 exchange warranty

    Porter Cable 6-in. Random-Orbit Polisher Product #47-5940-2 Reg. $229.99 exchange warranty


    Some other items have other "warranties", so we don't know yet what the refund or exchange:

    Guardian Pro Mosquito Trap Product #59-3490-6 Sale $399.99 This product carries a special warranty

    Dyson DC25 Ball Upright Vacuum Product #43-6235-4 Reg. $599.99 warranty against original defects in material and workmanship

    That is 100% correct. Did you catch the price on those items? You think that MTD, DYSON, BRIGGS and STRATTON, etc. don't test their product before it goes to market? For the RARE defects on these items, because I've sold hundreds and have seen maybe 2 or 3, the defect has been minor and was fixed within days.
    Did you also check out the price on those items....pretty phenomenal for the customer...but I can tell you that after expenses, I don't make one plug nickel on most of them....we carry it as a service, not because they are money makers.
    By the way, many retailers carry MTD products....Troy-Bilt and Yard Works are ours; however, Club Cadet, Bolen's, Remington, etc. are other brands they sell under....and I don't care where you buy their product....it has a repair ONLY warranty and that's that.

  4. #434

    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    That is 100% correct. Did you catch the price on those items? You think that MTD, DYSON, BRIGGS and STRATTON, etc. don't test their product before it goes to market? For the RARE defects on these items, because I've sold hundreds and have seen maybe 2 or 3, the defect has been minor and was fixed within days.
    Did you also check out the price on those items....pretty phenomenal for the customer...but I can tell you that after expenses, I don't make one plug nickel on most of them....we carry it as a service, not because they are money makers.
    By the way, many retailers carry MTD products....Troy-Bilt and Yard Works are ours; however, Club Cadet, Bolen's, Remington, etc. are other brands they sell under....and I don't care where you buy their product....it has a repair ONLY warranty and that's that.
    I dont think you read carefully. The post list is about return policies. Nothing to do with warranties.

    A warranty and a return policies are very different. Anybody who works in retail should know that.

    For all those no-warranty products that Canadian Tire sells, i'm sure you could get them somewhere else that would give a warranty. Plus, you'd want to buy those from a store that has SOME kind of return policy for them. That's just standard. I can't believe Crappy Tire is trying to get away with that!!!

  5. #435
    Posted by an unregistered user Angry CT Guy's Avatar
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    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    I dont think you read carefully. The post list is about return policies. Nothing to do with warranties.

    A warranty and a return policies are very different. Anybody who works in retail should know that.

    For all those no-warranty products that Canadian Tire sells, i'm sure you could get them somewhere else that would give a warranty. Plus, you'd want to buy those from a store that has SOME kind of return policy for them. That's just standard. I can't believe Crappy Tire is trying to get away with that!!!

    You're sure? Are you really? Do you really know or are you just one of the "I think so pundits"?
    Get a fucking education, you moron....because you are truly misinformed and are getting called on it each and every day.

  6. #436

    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    You're sure? Are you really? Do you really know or are you just one of the "I think so pundits"?
    Get a fucking education, you moron....because you are truly misinformed and are getting called on it each and every day.
    These CT people are disgusting.

    Instead of acknowledging their crappy policies, they insult consumers, and try to hide the truth.

    They don't like it when consumers tell one-another about the true nature of Crappy Tire's crappy policies.

    The "returns" web site only says, "the manufacturer's warranty will apply", but doesn't say what that means. Neither do any signs in the store. Only "Easy Returns", when they are not easy for defects.

    Consumers can only find out what the return policy on a defective item really is, by asking Customer Service.

    Lucikly for consumers, we have figured out that the web page lists Warranty information for most products. From that, you can get a good idea of what the return policy will be.

    The CT'ers don't want consumers to know that they have a policy against giving a refund for almost all of their defective products ("exchange only").

    The don't want consumers to know that they have a policy against giving even an exchange for many of their defective products. ("repair only".)

    And they don't want consumers to know that they won't "standing behind what they sell" for many products, and won't even help an innocent consumer get it repaired. (items that have "no warranty".)

    The poster is trying to cast doubts on these facts.

    CT Sucks, and the CT'ers who post here are trying to convince consumers they don't.

    Or, at least that other stores suck just as much (even those CT sucks far worse).

    It's a good thing consumers are learning all these tricks.

    "Friends Don't Let Friends Shop at Crappy Tire".

  7. #437
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    These CT people are disgusting.

    "Friends Don't Let Friends Shop at Crappy Tire".
    OH yah? Guess you don't have many friends then......loser

    Just under 1000 customers made purchases at my store yesterday..... in a town of around 8000 people LOL
    So 1 in 8 people shopped here yesterday and that number is probably low since populations include kids....

    you do the math. Lots of your friends are shopping at Canadian Tire
    you lose

  8. #438

    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Lots of your friends are shopping at Canadian Tire
    Well, fellow consumers, what do you think? Do you imagine that any active pro-consumer posters on this stie would fail to educate their friends on the devious policies of CT?

    Once they can see for themselves what the policies really are at Crappy Tire, and how much better they are at the competitors' stores, they generally stop shopping there.

    When they learn how CT tries to conceal the truth, they are often outraged.

    CT can only hide the truth for so long, and word is spreading.

    I do agree with you the CT Rep, that consumers on this site and other sites aren't doing enough to get the word out.

    But we do owe the CT Rep a debt of thanks for helping out - up to 200 Views a day, just on this tread! Due in no small part to the postings of the CT Reps, I'm sure!

    Lots of 'bots indexing the truth about the stores' sleazy policies on a daily basis, too.

    Every little bit help. I'm sure all the documented CT Lies are also of benefit to the consumers, too

    But consumers shouldn't be letting the CT Rep do all the work! Keep telling people what this disgusting corporation and its "dealers" are up to! There's much still to be done!

    "Friends Don't Let Friends Shop at Crappy Tire!"

  9. #439
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    ooh scary.

    By the way, 200 views a day isn't a real number. every time I click on a post it's a view. then i post my reply and it takes me back to the page, it's a view. If i make 5 or 6 posts a day, there's 10-15 views LOL then my fellow dealer does the same.... and each of you trolling around does the same.

    Truth is, we're looking at between 7 and 10 people a day here, all of whom are regulars. way to get the word out!

    PS - the word MUST be spreading. our business is growing. all that damage one little website with 10 people....oh no i better sell my franchise.

    Funny you talk about our policies. In the last 10 minutes I was out on the floor. two lawnmowers and one riding tractor just sold. All customers received the warranty documents about repair, and the phone number of the authorized repair center here in town and guess what..... they were ALL very happy that they knew what to do and who to call. Not a single concern!

  10. #440
    Active Member DavidLeR's Avatar
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    Default Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Truth is, we're looking at between 7 and 10 people a day here, all of whom are regulars. way to get the word out!
    whenever i see a ct'er writing about 'truth', it never fails to give me a good laugh

    there lies has a thread all its own

    check this out:

    "Who's Online 1 members and 13 guests"

    hmm - 13 at one time - isn't that more than 10 per day?

    let me get my calculator - yup - 13 is definitely more

    site sta't's also says this:

    "Most users ever online was 33, 03-09-2011 at 08:50 AM"

    wow

    methinks 33 might be a lot more than 10

    wait - let me use my magical "CT Calculator" - is always gives an answer cter will like

    yup - the magical ct calculator says '33 is less than 10' - must be standard issue by CTC

    ha-ha-ha!

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