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Thread: CT garage abused my car

  1. #1

    Angry CT garage abused my car

    Anyone who had same experience, please come forward. We need to stand together and fight against the monster.

    Here is what happened. I recently CT Pit Stop to get a quick oil/filter change. A young mechanic checked my transmission oil and said it needed to be flushed. I declined and I just had oil, oil filter and air filter change.

    About 5 minutes after leaving the Pit Stop, I could tell my automatic transmission wasn't working properly. Later the car starts dragging and next thing I knew, white smoke was billowing from the exhaust pipe.

    I stopped the car and checked under the hood with guidance assistance on the phone. It turns out the engine oil was way too high, and the transmission oil dip stick was not even registering a drop and it had a burnt smell. We went back to that garage total 3 times and they just tired to patch up the damage and deny their wrong doing.

    I have been told and strongly believe they deliberately drain my transmission oil for up marketing practice to especially single, innocent, vulnerable woman. I am gathering all the proves and facts. At the same time I need your help and support. Anyone who had similar experience, please contact with me. Let us talk and have our power together. Thank you!

  2. #2
    Active Member DavidLeR's Avatar
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    Default Re: CT garage abused my car

    Quote Originally Posted by garagevictim View Post
    About 5 minutes after leaving the Pit Stop, I could tell my automatic transmission wasn't working properly. Later the car starts dragging and next thing I knew, white smoke was billowing from the exhaust pipe ... It turns out the engine oil was way too high, and the transmission oil dip stick was not even registering a drop and it had a burnt smell. We went back to that garage total 3 times and they just tired to patch up the damage and deny their wrong doing.
    You story is all too typical of the auto service that people can expect to receive at Canadian Tire.

    We try to get the word out, but many innocent people like yourself are fooled into thinking CT is a safe place to take your car. As you've learned too late, it's a very poor choice.

    Here are some similar stories. The answers people gave them, may be of assistance you to:

    "Canadian Tire Takes Advantage Of 18 yr old University Student"

    "Ceased engine"

    There are lots more stories out there, including my own.

    Try CAA and the APA.

    Also, be prepared for CT store representatives to start posting here, saying you are a liar, you deserved it, they are glad your car is damaged, etc. That's just how they choose to run their business.

    Let us know how it goes, and good luck!

  3. #3
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Default Re: CT garage abused my car

    You bet i'll chime in with a rebuttal

    Everything and anythign related to transmission will NOT, absolutely positively NOT cause white smoke to come out of the exhaust pipe!

    so let's have DavidLER, law expert turning auto expert have some sort of diagnostic

  4. #4
    Posted by an unregistered user Guest-0276's Avatar
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    Default Re: CT garage abused my car

    Quote Originally Posted by garagevictim View Post
    Anyone who had same experience, please come forward. We need to stand together and fight against the monster.

    Here is what happened. I recently CT Pit Stop to get a quick oil/filter change. A young mechanic checked my transmission oil and said it needed to be flushed. I declined and I just had oil, oil filter and air filter change.

    About 5 minutes after leaving the Pit Stop, I could tell my automatic transmission wasn't working properly. Later the car starts dragging and next thing I knew, white smoke was billowing from the exhaust pipe.

    I stopped the car and checked under the hood with guidance assistance on the phone. It turns out the engine oil was way too high, and the transmission oil dip stick was not even registering a drop and it had a burnt smell. We went back to that garage total 3 times and they just tired to patch up the damage and deny their wrong doing.

    I have been told and strongly believe they deliberately drain my transmission oil for up marketing practice to especially single, innocent, vulnerable woman. I am gathering all the proves and facts. At the same time I need your help and support. Anyone who had similar experience, please contact with me. Let us talk and have our power together. Thank you!
    I'm sorry to hear that but you have no proof that your car troubles were the result of the canadian tire mechanic. Canadian Tire takes pride in our mechanics as each person working on cars is certified to do so.

  5. #5
    bokchoi
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    Default Re: CT garage abused my car

    Quote Originally Posted by Unregistered View Post
    You bet i'll chime in with a rebuttal

    Everything and anythign related to transmission will NOT, absolutely positively NOT cause white smoke to come out of the exhaust pipe!

    so let's have DavidLER, law expert turning auto expert have some sort of diagnostic
    I didn't say the smoke was due to the transmission oil. The smoke was because the mechanic overfilled the engine oil -- and they admitted that fault, because it was too obvious to ignore. They also admitted the transmission oil was low (they claim 1 litre down, but we saw them pour two brand new 985 ml bottles down there so it was likely more than 1.7 L down -- why did they have to lie about that?!). But they claim no knowledge of how the transmission oil could have been lowered.

    I told them I suspected the same mechanic accidentally drained the oil thinking i was going to do the flush and simply forgot to replace what he'd drained, but they denied that possibility despite acknowledging the mechanic did make a mistake with the engine oil overfill.

    Either way, where the low transmission oil was concerned, they (1) claimed that 1 L down was nothing, would not have damaged the transmission line at all, and (2) as mentioned above, they just topped up the oil without checking for burns or leaks.

    I reckon they didn't want to take the time & expense to check out the transmission line & burn smell properly because (1) it's time they're not earning money, and (2) if they did find a fault, it's an expensive fix to claim responsibility for.

    The reason we went back 2 more times for follow up fixes was because it turns out the O-ring was burned out from the heat, so transmission oil had started to leak at the bottom. They finally had to change the gasket too. These components were all fine before the car went in for the oil change. All the trouble started after the car came out of the pit stop -- the common denominator here is CT. But they say the gasket & O-ring is a result of rust damage. They refuse to go down the "burnt transmission line" route.

    But I have checked with online car forums, and the replies have all come back that 1 L down would definitely have damaged the transmission and decreased the transmission life by a lot. It will be damage that I have to pay for down the line, and all agree CT should be responsible to replace the damaged tarnsmission. This is where the stalemate is.

    One more thing -- it's not like I was cheap and didn't want to do a transmission flush. I didn't have the 1 hour time to do it and said I'd do it another time. The whole point of using the Pit Stop was to get in and out in 20 minutes, because I was very busy that whole week because I have work to do. Turns out I lost even more time having to handle the car problems and keep going back.

    To the CT mechanics who go on this forum to dismiss folks' concerns and spew negative remarks, all I can say is "Shame on You" for not even being able to be objective and provide constructive advice. Everyone makes mistakes, and in this case, the mechanic was definitely at fault (this was his 2nd write-up and three strikes he'll be out, according to the foreman).

    So just because he has a certificate like you do obviously doesn't mean diddly squat! Certification does not always equal competence & honesty & integrity!!

  6. #6
    Posted by an unregistered user Angry CT Guy's Avatar
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    Default Re: CT garage abused my car

    Quote Originally Posted by bokchoi View Post
    I didn't say the smoke was due to the transmission oil. The smoke was because the mechanic overfilled the engine oil -- and they admitted that fault, because it was too obvious to ignore. They also admitted the transmission oil was low (they claim 1 litre down, but we saw them pour two brand new 985 ml bottles down there so it was likely more than 1.7 L down -- why did they have to lie about that?!). But they claim no knowledge of how the transmission oil could have been lowered.

    I told them I suspected the same mechanic accidentally drained the oil thinking i was going to do the flush and simply forgot to replace what he'd drained, but they denied that possibility despite acknowledging the mechanic did make a mistake with the engine oil overfill.

    Either way, where the low transmission oil was concerned, they (1) claimed that 1 L down was nothing, would not have damaged the transmission line at all, and (2) as mentioned above, they just topped up the oil without checking for burns or leaks.

    I reckon they didn't want to take the time & expense to check out the transmission line & burn smell properly because (1) it's time they're not earning money, and (2) if they did find a fault, it's an expensive fix to claim responsibility for.

    The reason we went back 2 more times for follow up fixes was because it turns out the O-ring was burned out from the heat, so transmission oil had started to leak at the bottom. They finally had to change the gasket too. These components were all fine before the car went in for the oil change. All the trouble started after the car came out of the pit stop -- the common denominator here is CT. But they say the gasket & O-ring is a result of rust damage. They refuse to go down the "burnt transmission line" route.

    But I have checked with online car forums, and the replies have all come back that 1 L down would definitely have damaged the transmission and decreased the transmission life by a lot. It will be damage that I have to pay for down the line, and all agree CT should be responsible to replace the damaged tarnsmission. This is where the stalemate is.

    One more thing -- it's not like I was cheap and didn't want to do a transmission flush. I didn't have the 1 hour time to do it and said I'd do it another time. The whole point of using the Pit Stop was to get in and out in 20 minutes, because I was very busy that whole week because I have work to do. Turns out I lost even more time having to handle the car problems and keep going back.

    To the CT mechanics who go on this forum to dismiss folks' concerns and spew negative remarks, all I can say is "Shame on You" for not even being able to be objective and provide constructive advice. Everyone makes mistakes, and in this case, the mechanic was definitely at fault (this was his 2nd write-up and three strikes he'll be out, according to the foreman).

    So just because he has a certificate like you do obviously doesn't mean diddly squat! Certification does not always equal competence & honesty & integrity!!

    Certification should equal competence but mistakes can happen and errors occur in any profession...I have a problem with not owning up to it.....that's where the honesty and integrity come in. It should be simple, we screwed up and owe you for what it takes to get it right. So simple, I'm not sure why it isn't automatic. It's got to be poor training.
    Most automotive work is a grudge purchase, you know, I had my car yesterday, I have my car today, but I'm 500 to 600 bucks poorer. These types of stories definitely don't help the fear.
    Great story.....I think they should make it right, bite the bullet and either fix the issues, or pay for another mechanic to do it.....they mucked up.

  7. #7

    Default Re: CT garage abused my car

    its disgusting the way the stores damage people vehicles and then dont take responsibility for it, forcing the customers to sue.

    this is a repeat of what they did to that man in BC.

    http://www.canadiantiresucks.net/new...dian-tire.html

    if the mechanic worked on part of the car, and it wasn't in drivable condition immediately afterwards then it is clearly the mechanics fault

    there may be a slim chance that some part would randomly fail just after you drive away, but a competent mechancic - ie one who doesnt work for ct - will hopefully be able to tell

    despite the claims being made here, many of us have experienced similar incompetency with supposedly certified people damaging our vehicles

    yet another sad story to add to the pile

    you seem able to take care of youself but i still hope this advise helps

    thanks for letting people know that ct still sucks

  8. #8
    Posted by an unregistered user Angry CT Guy's Avatar
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    Default Re: CT garage abused my car

    Quote Originally Posted by Unregistered View Post
    its disgusting the way the stores damage people vehicles and then dont take responsibility for it, forcing the customers to sue.

    this is a repeat of what they did to that man in BC.

    http://www.canadiantiresucks.net/new...dian-tire.html

    if the mechanic worked on part of the car, and it wasn't in drivable condition immediately afterwards then it is clearly the mechanics fault

    there may be a slim chance that some part would randomly fail just after you drive away, but a competent mechancic - ie one who doesnt work for ct - will hopefully be able to tell

    despite the claims being made here, many of us have experienced similar incompetency with supposedly certified people damaging our vehicles

    yet another sad story to add to the pile

    you seem able to take care of youself but i still hope this advise helps

    thanks for letting people know that ct still sucks

    The four years of schooling and the apprenticeship hours are the same for any technician to become certified. It's no different at Canadian Tire or any other garage, moron. Try not to be so dumb.

  9. #9
    Posted by an unregistered user Guest-0276's Avatar
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    Default Re: CT garage abused my car

    CT owners are people too. I'm sure if you're pleasant and admit your part in the car failure that the owner will be more than happy to fix it for you for a good price!

  10. #10
    Posted by an unregistered user Guest-0367's Avatar
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    Default Re: CT garage abused my car

    Quote Originally Posted by Unregistered View Post
    CT owners are people too.
    Well, technically, yes. But only barely, judging by the way they treat other people.

    Quote Originally Posted by Unregistered View Post
    I'm sure if you're pleasant and admit your part in the car failure ....
    Yes, pleasantly admit that your gravely erred by not asking enough people about their experiences with CT auto, and therefore not knowing what a horrendous reputation they have.

    Admit that you further errred by entrusting a vehicle to the care of Crappy Tire.

    Admit that, once their incompetent (yet "certified) 'technicians' (i.e., not a mechanic), declared that your vehicle was ready to be driven, you didn't immediately have your vehicle towed a compenent mechanic for a thorough damage report.

    Admit that you were so careless as to actually attempt to drive a vehicle which had been worked on by thier 'certified technician'.

    Admit that, as soon as problems were noticed, you didn't immediately pull over, shut off the vehicle, and have it towed to a competent mechanic.

    Because that's about all you could have done.

    Sounds like a clear case of 'blame the victim'.

    Quote Originally Posted by Unregistered View Post
    ... that the owner will be more than happy to fix it for you for a good price!
    Yes, I'm sure you'll be only too happy to allow these morons another crack at your vehicle.

    And based on the reports we've heard, the price will be very good .... assuming you are the one being paid.

    Another sad tale of abuse by CT.

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