Why Do CT Defenders Post So Many Lies Here?

Originally Posted by Unregistered

Heard a great line from a comedian today. "If the customer is always right, then why isn't everything free?"
Reality is always funny.

If stores gave away everything for free, they wouldn't be 'retailers' anymore - they'd just be givers of gifts.

And the lucky recipients wouldn't be 'customers' anymore, either.

I guess the person who posted the joke wants to make consumers, who want decent service, sound foolish.

But any retailer who based their customer-service practices on the off-hand quip of a comedian would be the real fool.

Originally Posted by Unregistered

If stores gave away everything for free, they wouldn't be 'retailers' anymore - they'd just be givers of gifts.

And the lucky recipients wouldn't be 'customers' anymore, either.

I guess the person who posted the joke wants to make consumers, who want decent service, sound foolish.

But any retailer who based their customer-service practices on the off-hand quip of a comedian would be the real fool.

Umm, yeah sure. Whatever. Try making sense next time.

Originally Posted by Unregistered

Umm, yeah sure. Whatever. Try making sense next time.

It makes perfect sense, if you think about it for a few seconds.

A retailer who just gives things away, isn't really a retailer - they are a philanthropist.

It's a bit amusing to say, "If the customer is always right, then why isn't everything free?"

But it doesn't mean that customers who want decent servicem are expecting too much.

If Crappy Tire wants to sacrifice customer service to keep prices down, that's OK.

They should just be honest and up-front about it.

Shouldn't be too much to ask.

I read through some of the old posts, and a lot of them are in regards to refunds for defective products sold by other retailers. Some of the Canadian Tire people think that they don't have to give refunds, but there are a lot of sources who say refunds are required. Ellen Roseman in particular, who also appeared recently on the CBC program, and repeated that products that aren't what the consumer expected are refundable.

Some of the Canadian Tire people had been saying that refunds are not required on certain defective items at other stores, so this is proof that Canadian Tires stores never have to give a refund on anything. But this is flawed logic, if these products have unique rules. For instance, certain garments are not returnable for health reason. But this wouldn't apply to defective garments, like swimwear, since they should not be re-sold (i.e. they should be returned to the manufacturer).

It's a similar thing with DVDs, CDs and computer software. There are special rules for the copyrights on digital media, so that the creator doesn't lose out on the royalties due to illegal copying. But again, if the media is damaged, and nobody could have ever used it, there shouldn't be a problem getting a refund.

I also saw one or two examples give by Canadian Tire, where other stores who have a policy against giving a refund for certain products, like appliances. If there is a law that says refunds are required in these cases, then these stores are also going against the law, and consumers should be complaining, and taking their business elsewhere.

Besides, if two stores are doing something that's against the law, that doesn't make it suddenly legal. Just like the traffic laws, if there are other drivers speeding on the 401, I can't just say to the cops "well speeding must be legal now - other people are doing it too".

Everybody should be following the laws, and not looking for loop holes and excuses from others who are breaking the same law.