Buying Batteries From Canadian Tire - Warranty Issues, Etc.

The threads on Canadian Tire batteries are very popular, especially when it comes to warranty issues.

To get things started, I don't think people realize that the following thread is about batteries:

When a Warranty Isn?t a Warranty

This is an excerpt from a post from earlier today, which discusses issues with batteries and warranties:

Originally Posted by Unregistered

... the amount of times I had poor customer service from differant stores from across the GTA to duram region.

the most recent is at the oshawa store @taunton and wilson. I had the warranty paper but not the orignal reciept (mind you the reciept is printed on the warrenty paper and out of the same car for the same car)

was told as policy u need it or I'll have to buy a new one, so I bought a new, only to find the reciept a few days later taking it to them asking for a store credit(not a refund) the store refused. Called Customer Rel. and they resloved the issue for the store credit done. The new battery from the time I put it in the car it out putting 11.5 to 10.5 volts to crank the car. That right there is a probelm, the battery should be out putting 12 volts when cranking. I took it back and advised the store in oshawa whats going on. They told me its could be my altonator or a short in the wires. I said ok as it is an old car (1986 cutlass 3.8l V6) I left the battery to be charged and went home to see if there was a short. Got the battery back @ 13 volts which it should be at. What did to ensure my car is ok, tested my altonator sent back a recharge up to 15.5 volts didnt go below 13 volts while running, was pulling about 40-30amps so altonator is fine so far.

then check my wires mind u I re did my gounds in my car all of them. I disconntected the pos terminal of the battery put my multimetre in there and had the car door and hood open with the fuse for the light in saw that it was drawing a 11.2 amps from the battery then removed the fuse went all the way down to 0 amps so wire shorts or wire problems. I advised the service manger Burno what i did and he starting telling me about the batttery acid and how bunch of things that dont matter. I asked if the battery is def. then why is it not handling the load and only sending 11.5-10.5 volts? he didnt answer the question he said as usually well my test says needs a recharge and the manufactor goes by the same tester and they will lose on the cost.

So i asked him the same question and added doesnt that mean that the battery is def and should be replaced as ur test is not testing the load? he didnt answer the question n only offered to recharge it or I can bring my car in and they can do the testing and get a read out. So spend more money instead of looking at the mani issue that battery as everything was crossed out and keeps coming to the battery.

Manager just repeated himself. I said ok take it charge it and im going to get my money back, he said not refunds, i said you will do it but ill get ur boos to do it. Called custom rel advised that i bought a battery from walmart and car working fine and they said that will refund my money with the reciept from walmart.

Another battery warranty story, but with a happy ending.

A recent update by an electrician, too:

Nautilus deep cycle battery

Angry/CT/Me/Law/Guy claims:

"Canadian Tire has the best warranty in the business. The longest warranties for batteries, and also offers a roadside help program if the battery fails. no extra charge"

Motomaster Eliminator Life time Guarantee

It will be interesting to see it they can offer any evidence for every retailer "in the business" ...

As predicted, Angry/CT/Me/Law/Guy totally failed to back up their claims.

Which is tantamount to an admission that they lied .... again.

It's be worth it to shop around, to find out which competitors Angry/CT/Me/Law/Guy is trying to hide from us ...

Well, it matters very little what Crappy Tire SAYS their warranty terms are.

A quick search of this site for the word "battery" will show the many excuses Crappy has for refusing to honour the terms they claim to provide.

This whole thread is a case in point.

Just like Crappy refusing to give refunds for items that are supposed to be returnable even if the package is opened, etc.

Or refusing to honour the Scanning Code of Practice in Ontario.

Or charging "restocking fees" when now were ever disclosed, and the package really is unopened.

The list of transgressions goes on.

Yes indeed - it doesn't matter what they SAY they are going to do - it only matters what they WILL do.

And that's a very big difference when dealing with likes of the Crappy People.

Challenger and H8TR - this is really just a conversation between the two of you. Nobody is participating any more.

It's black and white as far as I can see. 10 year warranty on batteries is only offered at CT.
9 years was the closest I found, which is quite frankly more then 99.9% of people ever need as cars aren't lasting that long anymore.

If you can find a warranty equal to or better then 10 years, have at er.

Ha-ha!

Angry/CT/Me/Law/Guy is still participating in the conversation, if only to deny that he/she is particpating in the conversation, LOL!

I see the claim of "best in the business" remains unsubstantiated, and has now been down-graded to "the only one to offer a 10 year warranty".

LMAO!

ummm if nobody has a longer warranty doesn't that kind of make it the best warranty?

The only thing close was 3 year free, 3 year roadside, 9 year total
CT's top line is 4 year/4year 10 year

I don't need to substantiate my claims to you, the information is readily available.
You've done nothing to disprove my claim. I've operated this business for many years and researched my competitors. I'll stick to my knowledge, you stick to your unsubstantiated refuse to believe the truth.

Originally Posted by Owner 1

the information is readily available.

Umm ... if it's so 'readily' available, why doesn't the Crappy person just post it, instead of talking in circles?

Or are they simply trying to deceive customers .... again?

Seems simple enough - "put up or shut up".

Still waiting .....

(Oh, and consumer should be sure to read the horror stories on here, and on sites like Red Flag Deals, about the times when Crappy refuses to honour their so-called warranty on batteries!)