Jobmate

I got an 18V JobMate cordless drill combo with flashlight, two batteries and a charger for Father's Day in 2006. Four years later the thing is still working very well, though the batteries are starting to lose their charge more quickly.

Truly, you get what you pay for. You simply cannot expect Makita or Dewalt quality when buying a $30 cordless drill (in my case the combo cost $50). If you are more than a weekend warrior in the workshop, pay for qualtiy and quality is what you'll get. I also have a Concept brand mitre saw from Rona that I paid $130 for (compound mitre saw, 12" slide) and it's still going strong.

Maybe I'm just lucky, but I also don't enter into such purchases with high expectations.

I purchased a 18v dual battery jobmate drill about three months ago, I've used it maybe a total of 4hrs and its now toast. Everytime I use it the body will start to smoke and get very hot, because I did not keep track of my receipt I'm stuck with it. The other complaint is with a pressure washer purchased two years ago, I am now on my third adjustable wand end, at $40 per replacement the unit is now edging its way up to the cost of good name brand product. My warning to anyone reading this post is to expect nothing but problems when purchasing a jobmate product from ctc, also dealing with the customer service reps can also be very aggravating, as they tend to be moody and constantly in a pissy mood. (My experience, may not be typical of all csr's but in my instances of late yes.)

So in closing, if you purchase anything from ctc keep the bill, and fight till you get whats your's.

Originally Posted by Gunslinger

I purchased a 18v dual battery jobmate drill about three months ago, I've used it maybe a total of 4hrs and its now toast. Everytime I use it the body will start to smoke and get very hot, because I did not keep track of my receipt I'm stuck with it. The other complaint is with a pressure washer purchased two years ago, I am now on my third adjustable wand end, at $40 per replacement the unit is now edging its way up to the cost of good name brand product. My warning to anyone reading this post is to expect nothing but problems when purchasing a jobmate product from ctc, also dealing with the customer service reps can also be very aggravating, as they tend to be moody and constantly in a pissy mood. (My experience, may not be typical of all csr's but in my instances of late yes.)

So in closing, if you purchase anything from ctc keep the bill, and fight till you get whats your's.

Cost of a good brand name product????? 3 wands at 40 per wand = $120. A good pressure washer starts at around $700 (and i stress starts). I suggest you stop droping your wand on the ground, it will last longer

Jobmates quality may not be the best, but Canadian tire will give you no support with any replacement parts. Trying to find carbon brushes for my mitre saw, what a pain in the arse. I will never buy anything from canadian tire again.

Originally Posted by IKnowThings

I'm surprised that no one has posted in here yet. Jobmate is a Canadian Tire specific brand. AND, it SUCKS!! Very poor quality items for the most part. Extremely cheap in every way!

I purchased a Jobmate Air compressor combo kit a couple of years back and I didnt use it much except than to inflate the tires of my bicycles ect,few months ago the compressor was not retaining air and when I opened it up I saw one of the brass connectors were cracked and air was leaking out I took the brass connector to Canadian Tire-Sheepard and Leslie, and they were clueless about this they went thruogh thei inventory and found nothin-Is this this the way a a major Dept Store should function? they shoud carry the parts for number of years even if the product is dicountinued,I took this part to many other stores to get it but wasted my time,as Jobmate is a Canadian tire specific brand-I would have thrown the compressor to the garbage if I had used this continously.
I fotunately had the manual of the product and called customer service and they said that they will ship the part to me free of charge,after many calls to the customer service -1866 562 6283 and after speaking to many reps.I receive the wrong part.............Again I called them and now they promised me to send the correct part,I am keeping my fingers crossed,.Canadain Tire wake up!!!!!!!!keep your customers Happy,

JOBMATE and CTC both suck.. I have a Jobmate combo drill wet/dry vac, just over a year old and comes with 2 batterries. BOTH batteries are dead and I cannot get replacments. I called job mate and you guessed it, if it's over a year they will do NOTHING, if still under a year they said they would replace the unit. I asked if I could purchase replacement batteries and they said NO, they don't have any and don't STOCK any. It was suggested that I go to a battery manufacture and try to purchase a similar battery. CTC were NO help whatsoever. Yet again the complete unit drill, vac and 2 batteries originally cost me about $70.00 and a replacement battery is about $50.00. So essentially JOBMATE and CTC are contributing to our vast waste by building and selling disposable product because it is cheaper to buy a new replacement and now all these OLD units end up in a dumpsite. WHAT A FRICKIN WASTE. In this day and age of environmental concerns you might think both CTC and JOBMATE would be more environmentally concious.....

Originally Posted by CT_MANAGER

Some times the use of COMMON SENSE is required here.. Ever heard of the term YOU GET WHAT YOU PAY FOR?

There is a reason JOBMATE has a 1 year manufacturing warranty and LIFETIME warranty on mastercraft handheld nonelectronical tools.

That LIFETIME warrant isn't worth the paper it is written on.
I had a socket completely wear itself out on the inside - as in strip itself clean. All I was doing was removing 1/4" hex screws from my RV (read - extremely soft metal screws that are sunk into wood), not trying to remove rusted up bolts.

I thought "weird, but no problem... I"ll just exchange it since it has a LIFETIME warranty."

Silly me... the bimbo at the return desk looks at the sock... frowns.. and then spends about 10 minutes going through the computer to find a clause to get out of exchanging this simple, not that expensive tool. Eureka... she finds a clause that says normal wear and tear is not covered. EXCUSE me? My dad has sockets that are over 50 years old... he made his living with them and they are perfectly serviceable. Did any ever fail... yes... when abusing them...
Anyway... this "tool expert" (her name tag had Sports Department on it so she must be well qualified) said that if it broke she could give me a new one, but it just wore out....
Sears sold a nice Craftsman socket that night....

I will never buy a Jobmate or Mastercraft product again because of this lame policy. If they have a good price on a "brand name" tool, I'll happily buy that.

To be fair... I did buy a "brand name" electric power washer.... used it about 8-10 hours & the sucker started popping the breaker, wouldn't shut off properly... in other words just wasn't working close to right. Was still within the 30 days... after some song and dance about how I should have called the manufacturer I was allowed to exchange it and upgraded to a gas model. I did leave the store happy that day because the manager in returns (housewares manager this time) worked to resolve my issue while still staying withing the "rules" that she was tied down with.

Originally Posted by Unregistered

I purchased a Jobmate Air compressor combo kit a couple of years back and I didnt use it much except than to inflate the tires of my bicycles ect,few months ago the compressor was not retaining air and when I opened it up I saw one of the brass connectors were cracked and air was leaking out I took the brass connector to Canadian Tire-Sheepard and Leslie, and they were clueless about this they went thruogh thei inventory and found nothin-Is this this the way a a major Dept Store should function? they shoud carry the parts for number of years even if the product is dicountinued,I took this part to many other stores to get it but wasted my time,as Jobmate is a Canadian tire specific brand-I would have thrown the compressor to the garbage if I had used this continously.
I fotunately had the manual of the product and called customer service and they said that they will ship the part to me free of charge,after many calls to the customer service -1866 562 6283 and after speaking to many reps.I receive the wrong part.............Again I called them and now they promised me to send the correct part,I am keeping my fingers crossed,.Canadain Tire wake up!!!!!!!!keep your customers Happy,

Don't you think there is a problem with our society when a store is able to convince us to buy a cheap air compressor (that we KNOW will likely break down sooner than later) instead of a more durable manual bicycle pump? How many times a year does the average person need an air compressor? Manual pumps easily accomplish the simple jobs our parents and grandparents had no problem doing .

Originally Posted by Unregistered

JOBMATE and CTC both suck.. I have a Jobmate combo drill wet/dry vac, just over a year old and comes with 2 batterries. BOTH batteries are dead and I cannot get replacments. I called job mate and you guessed it, if it's over a year they will do NOTHING, if still under a year they said they would replace the unit. I asked if I could purchase replacement batteries and they said NO, they don't have any and don't STOCK any. It was suggested that I go to a battery manufacture and try to purchase a similar battery. CTC were NO help whatsoever. Yet again the complete unit drill, vac and 2 batteries originally cost me about $70.00 and a replacement battery is about $50.00. So essentially JOBMATE and CTC are contributing to our vast waste by building and selling disposable product because it is cheaper to buy a new replacement and now all these OLD units end up in a dumpsite. WHAT A FRICKIN WASTE. In this day and age of environmental concerns you might think both CTC and JOBMATE would be more environmentally concious.....

We created this monster by pouring over their fliers looking for the best deal. It's simple economics: if we demand it, they supply it. AKA Greed!!

Originally Posted by Unregistered

Anyway... this "tool expert" (her name tag had Sports Department on it so she must be well qualified) said that if it broke she could give me a new one, but it just wore out.....

Next time put the socket in a vice and drive a cold chisel into it's mouth until it breaks, then return it.