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Thread: Rude management

  1. #11
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Rude management

    Quote Originally Posted by CT_MANAGER View Post
    I never said to re-buy it, return it.. All I said is that you would return it (Using the product number on the receipt), and buy it again at the current price (cheaper selling price). You don't even need to bring in the product. You would obviously have the receipt. We return the product (#) using the receipt, by the same product # using the tender that would have been refunded and return the difference between the two costs.

    As I stated before, the reason we would rather do it this way is because if you were to simply get a price adjustment, your receipt would have the price adjusted price. Let's say you bought a toaster for $59 and it went on sale for $49. Your receipt would indicate the product and $10.00

    If you were to return it, we would not know what you original paid and what you should be getting back. The customer would need to hold onto 2 receipts (with the adjusted price and the original price voided). Plus if you were to to the return, rebuy technique, then your warranty would reset since we would give you a new receipt.
    allow me to translate in every day CT speak,

    Stop whining about it you pathetic douche bags and go to Walmart and buy american you pathetic traitors.

  2. #12

    Re: Rude management

    Quote Originally Posted by Unregistered View Post
    You sir are wrong about not having to bring back the product for a price adjustment. I suggest you review store policy as I did exactly just that and the general manager said it was policy for fraud prevention. Some one posted a question about being inconvenienced by trying to get the lower price and you CT Manager answered along the lines of store policy. Why can't you or the corporation do that in one go with one bill? Seeing as CT has been in business so many years and these situations are common place in retail. I'm not in retail but wouldn't something as easy as that go something like this:

    Old price - new price = difference
    New warranty date.

    One receipt and one trip for the customer.

    Unless, the true reason for not doing it, as another poster suggested is that you are truly stumped by it, or more than likely to withhold the difference from the customer.
    In all the stores I have worked in, I have never heard of any store requiring that the customer bring in the product just to do a price adjustment. All you need is a valid receipt of the product and if the price is part of regular price or regular sale price, then we would have you do a return of the product number, rebuy it and have 1 receipt.

    If you're telling me they told you, you had to bring the product itself, I would have to see that for myself. That just makes no sense. You buy a 52" flat screen tv.. That store you dealt with would require that you bring in the tv just to do the price adjustment?

  3. #13
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Rude management

    Quote Originally Posted by CT_MANAGER View Post
    In all the stores I have worked in, I have never heard of any store requiring that the customer bring in the product just to do a price adjustment. All you need is a valid receipt of the product and if the price is part of regular price or regular sale price, then we would have you do a return of the product number, rebuy it and have 1 receipt.

    If you're telling me they told you, you had to bring the product itself, I would have to see that for myself. That just makes no sense. You buy a 52" flat screen tv.. That store you dealt with would require that you bring in the tv just to do the price adjustment?
    That's what I'm telling you and everyone else out there. When I called customer service at head office for help. They tell me the store policies vary and the owner is within their rights for asking to see the merchandise for all exchanges, returns or price adjustments. It certainly is a wake up call of how rotten your store has become CT Manager.

  4. #14

    Re: Rude management

    Quote Originally Posted by Unregistered View Post
    That's what I'm telling you and everyone else out there. When I called customer service at head office for help. They tell me the store policies vary and the owner is within their rights for asking to see the merchandise for all exchanges, returns or price adjustments. It certainly is a wake up call of how rotten your store has become CT Manager.
    My store? I'm trying to defend the person who was told they had to bring in the product to get a price adjustment. I don't work in that store; I have never mentioned what store I work at.

  5. #15
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Rude management

    Quote Originally Posted by CT_MANAGER View Post
    My store? I'm trying to defend the person who was told they had to bring in the product to get a price adjustment. I don't work in that store; I have never mentioned what store I work at.
    translation: Eat store policy you worthless worm. You may as well keep your wallet open stay bent over. Me and the rest of the CT boys are taking a little break and then we'll be back for more. We don't care what we do or who we do. My store, my policy. You don't like it? Leave!

  6. #16

    Re: Rude management

    Quote Originally Posted by Unregistered View Post
    translation: Eat store policy you worthless worm. You may as well keep your wallet open stay bent over. Me and the rest of the CT boys are taking a little break and then we'll be back for more. We don't care what we do or who we do. My store, my policy. You don't like it? Leave!
    Please send your reply to the right person. Thanks.

  7. #17
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Rude management

    Quote Originally Posted by CT_MANAGER View Post
    Please send your reply to the right person. Thanks.
    Right on brother.

  8. #18
    verywary
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    Re: Rude management

    Quote Originally Posted by CT_MANAGER View Post
    I never said to re-buy it, return it.. All I said is that you would return it (Using the product number on the receipt), and buy it again at the current price (cheaper selling price). You don't even need to bring in the product. You would obviously have the receipt. We return the product (#) using the receipt, by the same product # using the tender that would have been refunded and return the difference between the two costs.

    As I stated before, the reason we would rather do it this way is because if you were to simply get a price adjustment, your receipt would have the price adjusted price. Let's say you bought a toaster for $59 and it went on sale for $49. Your receipt would indicate the product and $10.00

    If you were to return it, we would not know what you original paid and what you should be getting back. The customer would need to hold onto 2 receipts (with the adjusted price and the original price voided). Plus if you were to to the return, rebuy technique, then your warranty would reset since we would give you a new receipt.
    I tried to do exactly as you suggest recently when an item went on a lower sale than when i bought it. The agent refused to do a price adjustment due to a 14 day restriction. I did specifically ask her to just return the item using the product number, and then re-purchase under today's price, she refused. When I suggested that I could just go purchase another item in the store at the cheaper price and then return that item using my old, higher price receipt, she threatened to put a note on their wall to refuse me the return. How she planned to advise future agents of my identity I do not know.

    So - off to another store, pay cash for another item, then return it to the first store using my more expensive receipt. I could go to any store, but I want the satisfaction of making her take it back.

  9. #19
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Rude management

    Quote Originally Posted by verywary View Post
    I tried to do exactly as you suggest recently when an item went on a lower sale than when i bought it. The agent refused to do a price adjustment due to a 14 day restriction. I did specifically ask her to just return the item using the product number, and then re-purchase under today's price, she refused. When I suggested that I could just go purchase another item in the store at the cheaper price and then return that item using my old, higher price receipt, she threatened to put a note on their wall to refuse me the return. How she planned to advise future agents of my identity I do not know.

    So - off to another store, pay cash for another item, then return it to the first store using my more expensive receipt. I could go to any store, but I want the satisfaction of making her take it back.
    14 days is quite generous. My policy is 10 days price adjust for items on sale.
    You're taking advantage, and apparently quite proud of it, which really is a shame. You wonder why owners like me try to protect ourselves....that's why. Buy shit when it's on sale!!! Not when YOU want it to be on sale.

    Consumers have to understand there is no way for a store to offer unlimited price adjustments or we might as welll just put the whole on sale every day.

  10. #20
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Rude management

    Quote Originally Posted by verywary View Post
    I tried to do exactly as you suggest recently when an item went on a lower sale than when i bought it. The agent refused to do a price adjustment due to a 14 day restriction. I did specifically ask her to just return the item using the product number, and then re-purchase under today's price, she refused. When I suggested that I could just go purchase another item in the store at the cheaper price and then return that item using my old, higher price receipt, she threatened to put a note on their wall to refuse me the return. How she planned to advise future agents of my identity I do not know.

    So - off to another store, pay cash for another item, then return it to the first store using my more expensive receipt. I could go to any store, but I want the satisfaction of making her take it back.
    Nice false pretences or fraud. Glad to see the morally bankrupt people who post on this site.

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