How do you rate 2510 Hyde Park Gate, Oakville, ON store?

**highborn** · September 12th, 2013, 12:32 PM

i call the customer service talk to Sandra was very polite and nice and sorry for what happening however mention that it is out of there hand so absolutely i need to take the case to the court here you guys can see the email which i just got from them is there any one knows which small court should i claim i mean the address or tel there is one in Milton which i called but they said you need to go the one they register their corporation business, i don't get it kind of confutation since i don't even have my car is still stock on crrapy tire

We are in receipt of your correspondence between the Oakville Hyde Park Gate Canadian Tire store and the Better Business Bureau.

The store has responded to the Better Business Bureau with their final response. Canadian Tire Corporate Customer Relations had responded to you on August 23, 2013, that a No Trespass Notice has been issued to you by the police and that the Canadian Tire Corporation cannot be involved as the issue that exists is between the customer, the Associate Store and the police. The store has informed our office that you where proceeding to court and they are recommending you proceed in this matter.

We thank you for providing us with the opportunity to respond.

Regards,

Corporate Customer Relations
Canadian Tire Corporation Limited

This message, including any attachments, is privileged and may contain confidential information intended only for the person(s) named above. If you are not the intended recipient or have received this message in error, please notify the sender immediately by reply email and permanently delete the original transmission from the sender, including any attachments, without making a copy. Thank you.

**1wildhorse** · September 12th, 2013, 10:54 PM

i would google it. search small claims courts ontario something like that and you might get some joy.

**highborn** · September 13th, 2013, 06:58 PM

I know that was what i did to come up with Milton Small Claim Court, but they said that need to find out where the company is registered and then which court to file in. that make me confused. called and emailed the customer service they don't answer me. any idea? is there any one here have ever done before ?

**CTH8R** · September 16th, 2013, 08:23 AM

Hi:

There are several stories on this site, about suing CT.

There is a registry of business names, so you should check with them. Don't know the details, but there is a fee.

Once you know the correct name for the business you are suing, there is a lot more information available online and at the courthouse.

I also noticed in your story that they are still in possession of your vehicle. I'm not 100% sure, but I don't think they have the right to impound your vehicle just because they think you owe them money. Just an idea (but it sounds like the police were already there). I would have thought they'd need to register a lien, and get their money back that way.

Also, there is a fairly recent change to the consumer protection laws in Ontario. Here is a link. Not sure what it says about the thoroughness of their proposed repairs:

Your Rights When Dealing With Repair Shops

Motor Vehicle Repair Act, R.S.O. 1990, c. M.43

There have been some similar stories here about CT promising that a vehicle will be completely fixed, then asking for more money later. Not sure what the success rate is for this kind of dispute, though. They might be able to weasel out of that promise.

I'm sorry you feell into the hands of these people. We have to all work harder to get the word out, but it seems to be spreading in our communities, based on the comments we see on CT's Facebook page, and on this thread: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

**CTH8R** · September 16th, 2013, 10:03 AM

Hi:

This is a new area for me - still on the learning curve.

The Act mentions "work on or repair".

This is to-be-confirmed, but I think "work on" would mean, "repace these parts, inspect this componet", but "repair" would hopefully mean, "solve this problem" (in your case, "stop the vehicle from over-heating").

I can see the Crappy Shop wanting to limit their role to just "work on replacing the thermostat", but what you wanted was them to "repair the over-heating problem".

I think the Act covers "repair" (solve the problem), because this link (What If the Repair Shop Doesn?t Do a Good Job?) mentions "The customer may complain that the mechanic misdiagnosed the problem". Sounds like it's your situation.

One more bit of advise: I'd recommend avoiding discussions about side issues, like who called the police, who threatened whom, what their attitude was, etc. The bottom line is (I think): they told you it would cost $xxx to fix the overheating, but it did not, so you want a refund. Plus maybe covering your expenses for towing, replacement transportation, lost wages, etc.

Good luck with your fight!

Yours wouldn't be the first vehicle to be rendered totally undriviable after letting Crappy Tire touch a vehicle!

**highborn** · September 18th, 2013, 11:12 AM

Hello CTH8R i don't really know how to say thank you for your wonderful help and all the search you have done for me. that would help me a lot i am really appreciated your kindness, i am going to small Milton court right now and sue the store, will let you know what is happening step by step. i noted what ever your advise was in the paper and will follow it.
either it gets a result or not i am always appreciated you such nice guy who care about others thank you
regards, Bijan

**CTH8R** · September 18th, 2013, 03:54 PM

Hey, no problem. I don't think I really did much - must passed on what information I had, and made some suggestions.

Hopefully it'll work out for you!

**CTH8R** · September 18th, 2013, 04:07 PM

Oh, and I did some more checking.

In Ontario, there was an old "Motor Vehicle Repair Act", of 1990.

It was superseded by .... the Consumer Protection Act (CPA) of 2002! Our old friend for getting refunds from defective (misrepresented) products!

CanLII - Consumer Protection Act, 2002, SO 2002, c 30, Sch A

As before, under Part III (Unfair Practices), it lists:

10. A representation that a service, part, replacement or repair is needed or advisable, if it is not.

If they told you that replacing the thermostat would fix your overheating problem, and it did not, they it was an Unfair Practice.

Part VI covers vehicle repairs in particular. Seems to me they are still on the hook for fixing the overheating problem, and can only charge you an extra 10% on top of the estimate that they gave for the repair.

Now, a loop hole might be, if they claim that "we only promised to repalce the thermostat, and we never claimed that it would solve the overheating problem".

Knowing how these people think, you should be prepared for such a claim.

**highborn** · September 20th, 2013, 06:59 PM

hey i have to tell you what happened, issued the claim in Burlington Small Claim Court, asked a friend to deliver CT copy which he did. they asked him to wait for the received and he staid there for more than half an hour then they said they can not accept the claim so he brought that back. i told him that i don't care about the receive just go there and leave a copy in front of the camera, he went back and showed the documents to all camera and left the place, they didn't want to accept it!!! anyway offer that i can take the care out if i wave the claim. hey man i owe you allot, i mentioned all the acts which you told me i also sent you a copy of the claim by private message hope it works, wish all the best for you take care

**highborn** · September 21st, 2013, 02:39 PM

any one wants to know my story step by step please go and check CT Facebook and find => Babak Khoramdin Very bad customer service, wrong estimate, poor service, not skilled mechanic
link -> https://www.facebook.com/photo.php?f...type=1&theater