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Thread: Can't return anything

  1. #1
    Posted by an unregistered user Guest-0376's Avatar
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    Can't return anything

    I had the worst experience trying to return anything especially at this Canadian Tire location. They go out of their ways to tell you why they wouldn't be able to return the product. Now the latest excuse is that the product has to be in its original, "unopened" package. I have never heard of this ridiculous policy. I understand some people abuse the 90 days return policy, but I only bought the product two days ago. After wasting 15 minutes arguing with them, they finally accepted the return, but my name is blacklisted in their computer. But it's okay, I am never going to return to the Hunterhorn Canadian Tire anytime soon. There are better choices out there.

  2. #2
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Can't return anything

    I don't understand what the issue is? Unopened and in original condition.....sounds normal....are you saying that you used it and wanted to return it? Not likely that you are interested in purchasing someone else's used goods. If you used it, why do you expect a store to take it back....use the pennywise or Kijii to sell it if you don't like what you bought and used. Seriously, most of you need a head check.

  3. #3
    Active Member DavidLeR's Avatar
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    Re: Can't return anything

    Quote Originally Posted by Unregistered View Post
    I don't understand what the issue is?
    I find it difficult to believe that you are genuinely unable to understand this simple concept, but let me walk you through it.

    Quote Originally Posted by Unregistered View Post
    Unopened and in original condition.....sounds normal
    Excuse me, but where the heck have you been shopping?

    This is not at all "normal". If you check other major stores, you will find that most will allow returns on most items, with no mention of "unopened" (with a few, clearly-stated exceptions, such as CD's, DVD's, software, underwear, etc.).

    And what about CT itself? Have you checked their site? It says, "in its original condition and packaging". No mention of your so-called "normal" policy about unopened packages.

    Quote Originally Posted by Unregistered View Post
    why do you expect a store to take it back
    Well, I assume they expect the store to take it back because:

    1) The store's competitors probably will, and;
    2) The store's own policy says that they will (unless they have a really good reason not to).

    Quote Originally Posted by Unregistered View Post
    ...use the pennywise or Kijii to sell it if you don't like what you bought and used.
    This is your best solution? If a store refuses to follow their own return policy, you honestly think that customers should be OK taking on the burden (and loss) for re-selling an item themselves?

    Frankly, you seem to be bending over backwards to defend the store.

    If Canadian Tire continues to back-peddle on customer service, they shouldn't be surprised if their customer base "votes with their feet", and takes their business to other retailers who have better return policies, and will follow-through on them.

    Quote Originally Posted by Unregistered View Post
    Seriously, most of you need a head check.
    Serioulsy, I believe that it is you who needs to:

    1 - Give your own misguided head at least one, thorough check.
    2 - Do a little basic research before you start posting untrue statements.
    3 - Try to see things from the point of view of a customer, rather than a store-owner.
    4 - Start shopping somewhere other than Crappy Tire (or sell your CT store, if that's your situation).

  4. #4
    Active Member DavidLeR's Avatar
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    Re: Can't return anything

    Quote Originally Posted by Unregistered View Post
    ...are you saying that you used it and wanted to return it? Not likely that you are interested in purchasing someone else's used goods.
    If this were the case, and the item wasn't defective, I would agree that the store shouldn't have to take back the item - it would be basically a free rental.

    However, that isn't at all what the "Unregistered" poster seemed to be saying, so I stand by my earlier comments.

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