
Originally Posted by
Guest-0411
I bought new tires and they snuck on the Protection Plan Plus option. I had previously called to ask about extra charges, and this was not mentioned, neither was it when I paid - they just added it on. I went back to have it taken off, and the Serviceman just made excuses - "we didn't sneak it on, it pays for itself", "you signed the paperwork", "we don't tell you about the government charges". Well I was told about the government charges on the phone, which I already knew about, and that is NOT an option, the protection plan IS! I signed the paperwork, not knowing they would have added some extra charge and not tell/discuss it with me! So Service couldn't take the charge off, went to Customer Service, neither can they. There was the Serviceman and 3 Customer Service people, talking really low so I couldn't hear, and one thing I caught is that "well, most people just leave it". I felt SO stupid. I suggested if they can't adjust this charge, then leave it and give me a store credit, but they can't do that either - I now have to go back another day to talk to the "head" Customer Service person. They made me feel so terrible that I was in tears driving home! I have sent an email and snail mail letter to the head office in Toronto, and something better be done !!!!!!
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