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Thread: Store Credit

  1. #1
    Posted by an unregistered user Guest-0255's Avatar
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    Angry Store Credit

    Anyone heard of the store policy change? I don't know if this is specific to the Chilliwack store only, or all Canadian tires, but it seems that if you now take something back, even if the product is clearly defective, you will be given a choice of taking an exchange (does not need to be the exact same product) or store credit. This is even if you have the receipt and just purchased the item. The store credit doesn't sound too bad, until you find out that if you don't use it within 30 days it expires. It is also only on a slip of paper - so if you lose it, or forget to use it within the 30 days, you are out of luck.

    Imagine if you purchased a $500 item, only to get it home and find out it was defective (for products that you put together yourself, you may not realize it until you start to put it together.) So you take it back to the store, and find out that they are out of stock on that product and do not have any similar product. It was an item you needed, and now you have a $500 store credit that you have to use within 30 days, and they probably won't be getting any more of the product you needed in stock. So what do you do? Spend the store credit on $500 worth of stuff you don't really need, knowing that you will need to go to another store and spend another $500 on the item you did need?

    This policy has made me stop shopping at Canadian Tire. It was even worse when I went back to spend the store credit before it expired, buying random stuff such as cleaning supplies that I know I would eventually use (since the led lantern I wanted to buy was out of stock and may not come back in) only to come home and find out that I was charged the regular price on cleaning products that were marked as on sale on the shelf. No, I didn't misread the price on the shelf - the regular price was marked as 3.99, the sale price was 2.79. I was charged 3.99 - and I bought two. I supposed tomorrow if I go back the sign will be gone and they will insist I am wrong.

  2. #2
    Posted by an unregistered user Guest-0468's Avatar
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    Re: Store Credit

    This sounds like a dumb, anti-customer policy.
    I could see and accept this if it applied after a specific amount of time - say 14 or 30 days.
    but if you buy something (i.e. gas generator) and it is defective, and they can't give you a replacement right away (or within a reasonable amount of time - say 7 days) and it is within an accepted amount of time, then it should be cash refund.

  3. #3
    Active Member DavidLeR's Avatar
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    Re: Store Credit

    You may be interested in this earlier post in the "Sale of Goods" thread:

    "Sale of Goods Act"

    It references the BC branch of the Canadian Bar Association:

    "Buying Defective Goods"

    That site says:

    "What should you do if you discover the goods you’ve bought are defective? You should immediately return the goods to the seller. Request an exchange for replacement goods. If a replacement product isn’t available, ask for a refund."

    Similar laws exist in Ontario, but the CT store owner/dealers sure don't like it when word gets out.

    Be prepared for a bunch of posts from owner/dealers saying that there's no such law, or it doesn't apply in your case, etc.

    The law is pretty clear, and the CT policy is in violation of it. Anybody except a CT owner/dealer would call the policy "illegal", but it gets them very upset. I guess the truth hurts.

    Just contact the numbers at the link, and follow their advise.

    Good luck!

  4. #4
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Store Credit

    Quote Originally Posted by DavidLeR View Post
    You may be interested in this earlier post in the "Sale of Goods" thread:

    "Sale of Goods Act"

    It references the BC branch of the Canadian Bar Association:

    "Buying Defective Goods"

    That site says:

    "What should you do if you discover the goods you’ve bought are defective? You should immediately return the goods to the seller. Request an exchange for replacement goods. If a replacement product isn’t available, ask for a refund."

    Similar laws exist in Ontario, but the CT store owner/dealers sure don't like it when word gets out.

    Be prepared for a bunch of posts from owner/dealers saying that there's no such law, or it doesn't apply in your case, etc.

    The law is pretty clear, and the CT policy is in violation of it. Anybody except a CT owner/dealer would call the policy "illegal", but it gets them very upset. I guess the truth hurts.

    Just contact the numbers at the link, and follow their advise.

    Good luck!

    Umm....why would the BC bar association say ask for an exchange first? Why wouldn't they have said demand a refund under the CPA. That would follow your theory if it were true...but thanks for posting more proof that your theory is incorrect.

  5. #5

    Re: Store Credit

    Quote Originally Posted by Unregistered View Post
    Umm....why would the BC bar association say ask for an exchange first?
    Ah, I see the CT Owner/Liars have arrived, as predicted.

    They have somehow managed to skip right past the part that says "you (the buyer) have the right to reject the goods and cancel the contract. You’re entitled to get back the money you paid".

    But I guess the CT Owner/Liars don't like that part.

    Quote Originally Posted by Unregistered View Post
    Why wouldn't they have said demand a refund under the CPA.
    I guess the owner/liars think their customers are pretty dumb.

    That the customer would think, "Gee, the site said I should ask for an exchange, so that's all I'm entitled to".

    Same old pattern we've seen many times, both here and in the stores.

    Lie to the customer, try to deny them their rights, try to keep their money when they are entitled to a refund.

    Great advertising for the local Crappy Tire store - "buy here and get cheated".

    Best to steer as far from these traps as possible.

    Tell your friends about these aweful stores, too, and their devious policies.

  6. #6
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Store Credit

    Quote Originally Posted by Unregistered View Post
    Ah, I see the CT Owner/Liars have arrived, as predicted.

    They have somehow managed to skip right past the part that says "you (the buyer) have the right to reject the goods and cancel the contract. You’re entitled to get back the money you paid".

    But I guess the CT Owner/Liars don't like that part.



    I guess the owner/liars think their customers are pretty dumb.

    That the customer would think, "Gee, the site said I should ask for an exchange, so that's all I'm entitled to".

    Same old pattern we've seen many times, both here and in the stores.

    Lie to the customer, try to deny them their rights, try to keep their money when they are entitled to a refund.

    Great advertising for the local Crappy Tire store - "buy here and get cheated".

    Best to steer as far from these traps as possible.

    Tell your friends about these aweful stores, too, and their devious policies.

    If that were true, wouldn't the BC bar association have said so? But they didn't say so did they?

    Try to keep up.

    You see, the BC bar association would be a credible source, and we already know that you are not.

  7. #7

    Re: Store Credit

    Quote Originally Posted by Unregistered View Post
    If that were true, wouldn't the BC bar association have said so? But they didn't say so did they?
    Typical bs by a CT owner/liar to deceive customers.

    The site says, "you (the buyer) have the right to reject the goods and cancel the contract. You’re entitled to get back the money you paid".

    But you don't like that, so you dodge and weave. You lie and deceive. You try to ridicule people. You say black is white, and water isn't wet.

    People aren't stupid, which is too bad for the owner/liars.

    You are just shooting yourself in the foot by continuing to lie to customers.

    We are learning not to trust the owner/liars. We are beginning to know our rights, and are going to be applying them.

    Better get used to it.

    Maybe you can open a White Auto Store in Texas. LOL hilarious.

  8. #8
    Posted by an unregistered user Guest-0367's Avatar
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    Re: Store Credit

    Quote Originally Posted by Unregistered View Post
    ... only to come home and find out that I was charged the regular price on cleaning products that were marked as on sale on the shelf. No, I didn't misread the price on the shelf - the regular price was marked as 3.99, the sale price was 2.79. I was charged 3.99 - and I bought two. I supposed tomorrow if I go back the sign will be gone and they will insist I am wrong.
    In Quebec there is a law that if the item scans at a higher price, then you get $10 off the lower price. For an item costing less than $10, the item is free.

    In Ontario, many stores (including Crappy Tire) are supposed to follow the Scanning Code of Practice that has basically the same rules.

    Check out this thread:

    Getting Free Stuff From CTC - Legally!

    In Ontario and Quebec, you are entitled to the first item for free, and the second item at the sale price.

    However, many customers have reported that stores do not abide by the code (big surprise).

    Assuming you ever set foot in one of these stores again, you should check your receipt before you leave, to have the best chance at catching these "errors" (i.e. scams).

  9. #9
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Store Credit

    Quote Originally Posted by Unregistered View Post
    Typical bs by a CT owner/liar to deceive customers.

    The site says, "you (the buyer) have the right to reject the goods and cancel the contract. You’re entitled to get back the money you paid".

    But you don't like that, so you dodge and weave. You lie and deceive. You try to ridicule people. You say black is white, and water isn't wet.

    People aren't stupid, which is too bad for the owner/liars.

    You are just shooting yourself in the foot by continuing to lie to customers.

    We are learning not to trust the owner/liars. We are beginning to know our rights, and are going to be applying them.

    Better get used to it.

    Maybe you can open a White Auto Store in Texas. LOL hilarious.
    You can reject goods BEFORE accepting delivery and cancel the contract and get your money back. Once you have accepted the goods ie - paid for it and take it out of the store, this area of the CPA does NOT apply.
    Example - order a bedroom suite from Leons or the Brick. pay for it. upon delivery it's particle board not real wood. You have the right to reject the delivery and cancel the contract, receive refund.
    Once you accept delivery of an item, you must follow different rules and procedures if you are unsatisfied with goods or their performance.

  10. #10
    Posted by an unregistered user Guest-0367's Avatar
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    Re: Store Credit

    Quote Originally Posted by Unregistered View Post
    You can reject goods BEFORE accepting delivery and cancel the contract and get your money back.
    Absolutely. You are describing a 'future performance contract', which is covered under the Act.

    Also covered are ordinary retail purchases from a store, as described in the referenced web page, which was the case with the original poster.

    Quote Originally Posted by Unregistered View Post
    Once you have accepted the goods ie - paid for it and take it out of the store, this area of the CPA does NOT apply.
    Oh-oh. And you were doing so well, too.

    Now we have to decide if you are a liar, or a moron.

    If you've read the site and the Act and not understood it, you are a moron.

    If you haven't even bothered to read either, or read them and are deliberately misrepresenting them, you are a liar.

    So, which is it?

    Are you a moron, or liar?

    Quote Originally Posted by Unregistered View Post
    Example - order a bedroom suite from Leons or the Brick. pay for it. upon delivery it's particle board not real wood. You have the right to reject the delivery and cancel the contract, receive refund.
    The fact that the Act covers future performance contracts doesn't mean that other types of contracts are not covered.

    The site says, "what you can do if you’ve bought a product or items (called “goods”), which turn out to be defective".

    It doesn't say "before accepting delivery" or "for future performance agreements only".

    Typical.

    CT rep's looking for any squeaky little loop hole to wriggle through. Anything to deceive the customer and keep their money.

    Too bad your desired loop-hole doesn't exist.

    Too bad for you that consumers are too smart for your tricks.

    I'm starting to lean more towards "liar" and less towards "moron", but I'm waiting for your confession, one way or the other.

    Quote Originally Posted by Unregistered View Post
    Once you accept delivery of an item, you must follow different rules and procedures if you are unsatisfied with goods or their performance.
    Yup, I'm thinking "liar" now.

    Am I wrong?

    Or are you really just a moron?

    Either way, not much of an advertisement for the wonders of shopping at Crappy Tire.

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