Recent content by CT_MANAGER

Any reviews on the new store?

I am very sorry to hear what happened with your bicycle. I don't agree with Canadian Tire's policy on bicycles and many of the return policies. Looking at the pictures I tried to see what would cause the pedal to come loose. I repaired bicycles in my day and can say that there is likely one of...

That would be the first time I've come across a store charging a customer to test a battery under the terms of their warranty.

Once again, people need to read before they type. What does the Vent sticker have to do with warranty you say? As I've said before, the vent sticker is the MATCHING SERIAL NUMBER. If you look on a battery there is a sticker on the top of one of the vent caps (usually the left). On that sticker...

You would be an excellent newspaper reporter seeing how everyone here takes everything out of context just to try and prove themselves correct. The question as to why we need the proof of purchase was answered. The reply above was the obvious and was merely a statement of needing proof that the...

Translation? Where exactly am I claiming customers are crooks? Where are we ripping a customer off if you lost your warranty and we are offering you full warrantly for only a min of 1/2 the cost of the battery rather than completely denying any options? So I take it you drive with no insurance...

With the matching serial number what is to say that a customer simply picks up a battery from off the street in a back alley or one left outside a store and brings it in to get a new one. This is no different than any other store. A requirement of proof of purchase and proof of ownership. No...

Personally I found some of the reasons to be ridiculous. One of the complaints was that staff were not approaching each and every customer asking if they needed help. I don't know about you but I were to walk into a store and be asked for help and didn't want any, I would politely say no. Then...

That is interesting you brought that up. I didn't even think about that. You're right tho. The battery would then have all the stickers still attached. Only issue I would see is that the receipt itself would not indicate the specific battery rather just the product number. But with an...

I don't recall ever saying that auto batteries were accessible by customers. I had stated that they are usually behind the counter (or what I forgot to mention in the backroom/warehouse). I've worked as a manager in 4 stores and neither of them had batteries that were accessible to customers...

Batteries are not usually accessible to customers and unless the customer went behind the desk, how would they have retrieved a battery?

A warranty is only as good when it is all intact and the terms are met. Just like when you buy a big screen tv or an alarm system and pay for an extended warranty. If you lose the warranty, don't expect your warranty to be valid. If you don't follow the terms and conditions of the warranty...

Unless it was installed by the service center (they record the serial on the service invoice), then the battery would then be date coded. A charge of at least 50% of the battery would be charged and the warranty for the new replacement battery starts over again in full. There is nothing that...

Hello, Where was the hole? And what was the reasoning that they said it was not repairable?

Obviously what I said was a GUESS; I was not there. I never said it WAS the reason for it, I merely stated it MAY have been the reason. I was not there to see the condition of the bike and neither were you so we are BOTH guessing. Personally I've never worked in a store that had restocking...