I dont have any of the formal agreements for CTC. What I can tell you is the owner is in charge of the ordering, the pay for employees, incentive programs that the store sets up(if any). They are also responsible for the layout with input from the Corp.
As far as shoddy workmanship, I can...
This is correct, the only problem is that the owners have to do what the Corporation wants or dictates. As far as pay goes, that is the individual owners choice. Same as how they treat customers.
I agree with you, I am pretty disappointed with the employment there, the money sucks but worst of all is how we treat the customers, shameful to say the least.
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