Recent content by FormerGM

Exactly. This is where the "dealer" ownership plan becomes CTC's biggest downfall. They have no company wide training in place for their managers. Sure, they have a great e-learning program for new employees but until the dealers are willing to work with the corporation and create a national...

Moral of the Story: The overworked managers will do anything to save the owner a buck at the expense of customer loyalty. Why they do is beyond me.... If this should ever happen to someone else in the future....break a piece on the unit and return it as defective. You were too honest and you...

I am interested in how this story panned out. Did you get a call from the owner? I know the story is old but something that jumped to mind right away was the front axle that you believe was originally in your vehicle. If it was out of an old car, it would show the signs of wear and would be...

You, sir, are an idiot. I doubt you will ever read this as by now I am sure you are unemployed living out of a box on Yonge St. Your attitude tells everyone reading this why there is poor customer service at some CTC locations. If your attitude has been promoted to Hardware Manager (one of the...

Canadian Tire issued a memo to all stores in 2007 to stop this practice as it violated the Federal law regarding The Privacy Act. However, you can still be asked for ID when you are returning any purchase made with a credit card. None of your personal info can be recorded, it is to be used for...