Which stores would you be referring to? I've been in Walmart, Cosco, Zellers and I see even less staff assisting customers in those stores. All big boxed stores are the same. Do you think these store train their staff ie electrical or plumbing . Even Home Depot and Rona don't employ...
You mentioned it takes 20 mins for you to get service but when you do get help the employee is polite and considerate and you receive good customer service. What is it that customers don't understand! On any given evening the are only 2 people working in each department. Not only do the have...
I also want to add that when a customer comes in to do an exchange, customer service calls an employee from that department to bring the item up to customer service. Employees spend a lot of time tending to customers this way as well. This doesn't happen at other big boxed stores. Customers...
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