Recent content by Guest-0475

As I have just recently been made aware of this site and this complaint I won't be shamed for the response time of addressing the issue. and I seriously doubt the guy was on hold for 26 minutes...but anything over a couple of minutes without someone at least checking in is unacceptable and...

As the manager who dealt with this customer I understand his frustration at the length of time he was on hold and finally being unable to get the tool he needed from us. I did call another location for him in order to check that they had the tool and it was in working order. I apologized to him...