Recent content by Yves

No surprise. I get similar responses from other store managers.

Only recently found this forum although it has been around for a while. Not much has changed over time with Canadian Tire. Lost interest after they changed format to attract a new clientele with departments such as "living" and "playing". Definitely more like a department store than its origins...

There is no excuse for racist behaviour. CT policy is pretty clear though - refunds only within 90 days for an unused product in original packaging and with the original receipt. In effect, this is a "buyer beware" policy - you buy it, you're stuck with it. Even worse, this is all at the...

Don't know that particular location, but some stores are in areas where there are a lot of bad apples that try to find ways to walk out with money by substituting a nonworking product for the working one and end up getting the working one for free. Others browse, then do a legitimate return and...

Experience shows that one has to stick with describing the product, its attributes and personal experience. Anything else to the moderator is "off topic". One can put in a very negative review and have it posted by the CT moderator, but it has to pertain to the product, what t does or does not...

Had the same experience with another negative review. It amounted to sticking to the product itself, not experience with store staff, warranty, pricing or competition. Got the negative review published by focusing on the negative attributes of the product itself and the personal experience with it.

Until consumer laws are changed in Canada and favour the consumer rather than businesses, this won't change. It is a lot more profitable to deliver as little as possible and charge a lot than actually give good service or good value on a product. Much money is spent on creating an atmosphere of...

No different than other loyalty programs that get hacked. Customer gets blamed quickly and mostly the situation gets rectified if it becomes a news story. Individual customers generally are left holding the bag.

Corporate isn't involved in hiring. That is up to the local franchise owner or the people hired to manage the place. That leaves the strong possibility in advancement through nepotism and brown-nosing. An employee can get away with a lot if they're friends with the boss.

Happens in Waterloo, ON Weber St. N. location. The staff does put in an effort to locate products. Sometimes they are still in an unopened delivery box and not yet on the shelf. On the odd occasion, had to find it for them. At the very least, their inventory control system needs to be tightened...

Ok, what does this have to do with Canadian Tire? It isn't a brand they carry.

Did not realize this site had been around so long. It's been fun reading up on complaints, some more worthy than others. It has been a mixed bag for me. Some of the stores have very nice people but most are understaffed and probably suffer from high turnover - hence many lack decent knowledge...