Thread: What every (CT) rep should know...

keep in mind that we HAVE to follow the rules. we just work there, we don't make the rules, and if we don't follow them, we get in trouble. i work at customer service and 95% of the time that a customer gets angry with me is because I'm following the rules and it is incredibly frustrating to me because I don't want to fight with anyone yet as soon as I tell them customer what we can do for them, some of them get very verbally harrassing, and i refuse to fight anyone, so I always just call the manager. so don't take it out on the people who are just trying to do their jobs by following the rules that they have.

Originally Posted by Unregistered

keep in mind that we HAVE to follow the rules. we just work there, we don't make the rules, and if we don't follow them, we get in trouble. i work at customer service and 95% of the time that a customer gets angry with me is because I'm following the rules and it is incredibly frustrating to me because I don't want to fight with anyone yet as soon as I tell them customer what we can do for them, some of them get very verbally harrassing, and i refuse to fight anyone, so I always just call the manager. so don't take it out on the people who are just trying to do their jobs by following the rules that they have.

Have you thought of working at a place that doesn't suck?

Maybe a store where the policy is to provide good customers service?

Then you won't be 'the messenger' who's giving bad news to consumers.

If you don't like getting 'in trouble' for giving good customer service, this is the wrong place to whine about it.

Originally Posted by Unregistered

Have you thought of working at a place that doesn't suck?

Maybe a store where the policy is to provide good customers service?

Then you won't be 'the messenger' who's giving bad news to consumers.

If you don't like getting 'in trouble' for giving good customer service, this is the wrong place to whine about it.

have you ever thought that i started there when i was 15 years old and am currently trying to put myself through university so that i DON'T have to work at a place like this for the rest of my life? 75% of the employees at ct are students trying to pay their way through school, and all the adults are people who never got an education, so you wrong in expecting the employee to be a professional at a certain department. of course we do our elearning and we learn lots along the way, but it only goes so far. no one is going to go out of their way to learn every little thing about the products at a job that pays minimum wage. customers are going to have complaints at any place of business, that's the way it goes. and i'm not whining, am i? i simply stuck up for half the employees that have no bad intentions with a customer, but get stuck getting harrassed by angry people. and i don't get in trouble. the reason i get the manager is, yes, to save my own ass, and so that the customer knows that i'm not just out to get him, and that way the manager gets to make the final decision. yes its a shitty job but once again, i'm just trying to put myself through school, so at this point in my life, my next job is hopefully going to be my last job, and all of you are judging every single employee by a few people's actions and it's not fair to every other employee who acts politely and is as helpful as they can be.

Originally Posted by Unregistered

have you ever thought that i started there when i was 15 years old and am currently trying to put myself through university so that i DON'T have to work at a place like this for the rest of my life? 75% of the employees at ct are students trying to pay their way through school, and all the adults are people who never got an education, so you wrong in expecting the employee to be a professional at a certain department. of course we do our elearning and we learn lots along the way, but it only goes so far. no one is going to go out of their way to learn every little thing about the products at a job that pays minimum wage. customers are going to have complaints at any place of business, that's the way it goes. and i'm not whining, am i? i simply stuck up for half the employees that have no bad intentions with a customer, but get stuck getting harrassed by angry people. and i don't get in trouble. the reason i get the manager is, yes, to save my own ass, and so that the customer knows that i'm not just out to get him, and that way the manager gets to make the final decision. yes its a shitty job but once again, i'm just trying to put myself through school, so at this point in my life, my next job is hopefully going to be my last job, and all of you are judging every single employee by a few people's actions and it's not fair to every other employee who acts politely and is as helpful as they can be.

Sounds like you work at a place that sucks.

Good for you for wanting to get out as soon as possible.

But please stop whining about customers who get upset when you break the news to them that your employer is trying to screw them over.

Not saying it's your fault - just that all jobs have unpleasant aspects to them, so put the blame where it belongs - with your employer, not the innocent customers who are understandable shocked to find out just how much Crappy Tire sucks.

Also, if you need the job so badly, and can't get anything else, just do the best you can, be grateful that you have the income, and be sympathetic towards the customers who are getting screwed.

Thanks You!

Originally Posted by Unregistered

Sounds like you work at a place that sucks.

Good for you for wanting to get out as soon as possible.

But please stop whining about customers who get upset when you break the news to them that your employer is trying to screw them over.

Not saying it's your fault - just that all jobs have unpleasant aspects to them, so put the blame where it belongs - with your employer, not the innocent customers who are understandable shocked to find out just how much Crappy Tire sucks.

Also, if you need the job so badly, and can't get anything else, just do the best you can, be grateful that you have the income, and be sympathetic towards the customers who are getting screwed.

Thanks You!

By customers getting screwed do you mean those that aren't getting their own way? Those that come in stoned or drunk and are abusive to staff because they are under the influence? Those that got caught lying about using something when they said they hadn't? Those that are just arrogant and abusive?
You certainly don't know much about retail. But anyone that has ever worked retail knows what I'm talking about.

Originally Posted by Unregistered

By customers getting screwed do you mean those that aren't getting their own way?

That's a big problem, right there. Not being able to see things from the customer's point of view. Not knowing the good service that other retailers provide. Not even knowing the various ways that Crappy Tire tries so screw it's customers.

This site has many stories of how Crappy Tire tries to screw it's customers. A common theme is Crappy Tire refusing to stand behind what they sell, and refusing to offer refunds and exchanges, just like the other stores.

Another problem is Crappy Tire refusing to hire experienced staff, or to train the staff they do have. Sounds like you could use some of the tips that the OP provided.

But instead of owning up to their own problems, the Crappy People just brush it all off, dismissing it all as simply "the customer not getting their own way", regardless of whether "their own way" is reasonable, and standard in the marketplace.

Originally Posted by Unregistered

Those that come in stoned or drunk and are abusive to staff because they are under the influence? Those that got caught lying about using something when they said they hadn't? Those that are just arrogant and abusive?

Nice portrait of the people who keep you in a job, by patronizing your store.

Sounds like retailing might not be the best 'career fit' for you.

Originally Posted by Unregistered

That's a big problem, right there. Not being able to see things from the customer's point of view. Not knowing the good service that other retailers provide. Not even knowing the various ways that Crappy Tire tries so screw it's customers.

This site has many stories of how Crappy Tire tries to screw it's customers. A common theme is Crappy Tire refusing to stand behind what they sell, and refusing to offer refunds and exchanges, just like the other stores.

Another problem is Crappy Tire refusing to hire experienced staff, or to train the staff they do have. Sounds like you could use some of the tips that the OP provided.

But instead of owning up to their own problems, the Crappy People just brush it all off, dismissing it all as simply "the customer not getting their own way", regardless of whether "their own way" is reasonable, and standard in the marketplace.



Nice portrait of the people who keep you in a job, by patronizing your store.

Sounds like retailing might not be the best 'career fit' for you.

I'll be the first to call bullshit on your "opinion". Standard in the marketplace brings millions of customers every year to a CTC store. Care to dispute it? Each retailer has policies that prevent frivolous returns, otherwise their wouldn't be a stated policy at all. The vast majority of all consumers know that buyer beware means do your homework, be sure about your purchase and don't be impulsive. We give exemplary service at my location, I am constantly complimented on my staffs service level compared to the local Walmart and Home Depot. That's why I know you are a faker....you just don't know everything, but pretend that you do. I can give you, yet again, all the links that show their are detractors to Walmart, Home Depot, Lowes, Home Hardware and even Costco.....but you already know this and still call black as white. Tsk, Tsk faker advocate....and you wonder why people/consumers/posters aren't jumping on your opinion ship.

Originally Posted by Unregistered

I'll be the first to call bullshit on your "opinion". Standard in the marketplace brings millions of customers every year to a CTC store. Care to dispute it? Each retailer has policies that prevent frivolous returns, otherwise their wouldn't be a stated policy at all. The vast majority of all consumers know that buyer beware means do your homework, be sure about your purchase and don't be impulsive. We give exemplary service at my location, I am constantly complimented on my staffs service level compared to the local Walmart and Home Depot. That's why I know you are a faker....you just don't know everything, but pretend that you do. I can give you, yet again, all the links that show their are detractors to Walmart, Home Depot, Lowes, Home Hardware and even Costco.....but you already know this and still call black as white. Tsk, Tsk faker advocate....and you wonder why people/consumers/posters aren't jumping on your opinion ship.

Wow, speaking of BS!

Listen to all those gradiose claims about how wonderful the Angry CT Guy's store is! Too bad he won't tell us where this fabulous paradise is located, so we can check it out for ourselves!

Other stores? Gee, THEY must suck, if any consumers ever posted a vague complaint about they at any time in history. Nice "logic", crappy CT Guy - I guess that means you can ignore every complaint anybody every posts about your crappy store, huh? Yup, no way you could every suck more than any other store, right?

Well, the reality is that people are only still going to these crappy stores because they haven't yet heard how terrible the policies are, compared to all the major retailers they could choose from - all well-documented on this site, among other places. Or, they don't have a choice of retailers, so they grudgingly go to the local Crappy Tire, and take their chance on being cheated. Of course, some might have figured out what a raw deal they get at Crappy Tire, but are knowingly taking that risk, or have figured out some of the loop-holes.

Too bad the big sign at Customer Service proclaims the lie, "Easy Returns", and not the truth: "Buyer Beware" (according to Angry CT Guy).

This Crappy Person clearly isn't going to admit how much better things are for consumers at other stores, but at least they admit that consumers need to be very wary when then venture inside those doors - the store is out to cheat you, so be on your toes for their slippery tricks.

Every return will be viewed as potentially "frivolous".

Never assume you can return anything.

Indeed, consumers should all "do your research" - then they'll know to buy somewhere else.

Anywhere else will do!

Conspiracy Theory with Jesse Ventura - Wikipedia, the free encyclopedia

Originally Posted by Unregistered

Wow, speaking of BS!

Listen to all those gradiose claims about how wonderful the Angry CT Guy's store is! Too bad he won't tell us where this fabulous paradise is located, so we can check it out for ourselves!

Other stores? Gee, THEY must suck, if any consumers ever posted a vague complaint about they at any time in history. Nice "logic", crappy CT Guy - I guess that means you can ignore every complaint anybody every posts about your crappy store, huh? Yup, no way you could every suck more than any other store, right?

Well, the reality is that people are only still going to these crappy stores because they haven't yet heard how terrible the policies are, compared to all the major retailers they could choose from - all well-documented on this site, among other places. Or, they don't have a choice of retailers, so they grudgingly go to the local Crappy Tire, and take their chance on being cheated. Of course, some might have figured out what a raw deal they get at Crappy Tire, but are knowingly taking that risk, or have figured out some of the loop-holes.

Too bad the big sign at Customer Service proclaims the lie, "Easy Returns", and not the truth: "Buyer Beware" (according to Angry CT Guy).

This Crappy Person clearly isn't going to admit how much better things are for consumers at other stores, but at least they admit that consumers need to be very wary when then venture inside those doors - the store is out to cheat you, so be on your toes for their slippery tricks.

Every return will be viewed as potentially "frivolous".

Never assume you can return anything.

Indeed, consumers should all "do your research" - then they'll know to buy somewhere else.

Anywhere else will do!

So based on all of this, your claim is that there is no way that a customer could knowingly, shop at Canadian Tire, anywhere in the Country for their own reasons, for good reasons, get good service, pricing and products?

People are either forced to shop at Canadian Tire, or haven't tried other retailers to see "how great they are"

That's how you analyse our business? LOL

You sir have NO clue. NOne. You're a bitter pissed off man with no objective opinion on this topic, no understanding of consumer behaviour, consumer spending and clearly no comprehension of retail as a business.

You're clueless! Have a great day