Guest-0165
Posted by an unregistered user
Who's the moron? Yes, you're the moron. Learn how to spell "you're" in context.
jeez correcting my grammar you sure got me.
Who's the moron? Yes, you're the moron. Learn how to spell "you're" in context.
jeez correcting my grammar you sure got me.
Yeah, I sure did. Dummy.
ever get tired of just being a bitter prick?
Not with people like you, asshole.
you do realize this whole discussion started because you are an unreasonable person dont you? Clearly you have an attitude and common sense problem. My original statement was that people dont have to tolerate rude behavior and since then you have proved that basically no one should have to be put in the infortunate position of talking to you
as do you... dumbass
wish you guys would make accounts so we can all inform you of what dumb shits you are
Make accounts? Lay off the ganga before posting next time, mkay?
shit for brains
Woah! Woah! Ok, everyone take a deep breath. Name calling is not necessary.
I see the repeated saying about how a customer would not want to buy an opened package product. Of course, this makes sense, but I see an overall negative attitude toward the customers in the CT return policy.
Sure, no one wants to buy a product with open packaging. But doesn't CT stand behind the products it sells? When I managed a stored (not CT) we would not sell any products that we didn't genuinely believe in. If someone was not satisfied, we would take it back immediately. And of course we would take back something that had already been opened because how else would the customer know if it worked for them?!
There was also a lot of talking about people lying. When the CUSTOMER SERVICE rep is first assuming that the customers are lying rather than first ensuring that they have a good experience at CT, then we have a problem. It is exactly this attitude which gets in the way of good interactions. When people go to customer service, it is usually because the already have a grievance. Treating people badly is not going to make them feel better. I understand that it's difficult to receive people who are unhappy but it's your job! Perhaps customer service reps need extra training to learn to deal with people? Even if CT is not a career, this would be great for the resume.
Everytime I go to CT I end up having a terrible experience. And then I promise myself I won't return but after some time I find myself there again, usually because at the time it is the only option.
Let me tell you about one of these experiences. I went in one day looking for a thermostat. I searched for a while and did not find it. So had to track down an employee, asked them where I would be able to find a thermostat, he gave a confused look I explained what at thermostat is, and he directed me to the kitchen section. Of course, there were no thermostats. Just large thermometers for cooking.
So then I lined up for 15 minutes or so at customer service. I explained my problem and asked them where the thermostats are, they gave me the aisle number and I went there. Of course, the thermostats were locked away behind glass and a key was required to get in.
I returned to customer service, stood in line again and told them my problem. So they made an announcement on the intercom for staff to go there to help me. I returned to the aisle and waited. And waited. And no one came. So I searched for someone. The first person I asked said, "I'm busy, ask someone else". The second person sighed heavily then finally opened the glass cover. Finally! I had a thermostat! But seriously, I was feeling like I would have to jump through hoops and do a dance just so that I would have the privilege of spending my money at their store!
I could not let this go. So I returned to customer service and asked to report a grievance. There was no offer of manager, no form to fill out. Nothing. So I finally asked for a piece of paper and just wrote a note about how dissatisfied I was with my experience. And of course, no one ever contacted me about this.
Never in my life have I had such trouble finding things or getting help at ANY store. CT is absolutely terrible.
I dont know why everyones thinks CT reps always think you are being dishonest. I can say for our store that we always give the customer the benifit of the doubt unless they give us cause for suspicion. Unfortunatley there are dishonest people out there, it sucks for all of us. Perhaps people shouldn't be so sensitive about policies and just realize that there is usually a good reason for them.
I dont know why everyones thinks CT reps always think you are being dishonest. I can say for our store that we always give the customer the benifit of the doubt unless they give us cause for suspicion. Unfortunatley there are dishonest people out there, it sucks for all of us. Perhaps people shouldn't be so sensitive about policies and just realize that there is usually a good reason for them.
Yes, the Canadian Way. Don't question anything because if something is officially in place, it's good for you.
"Finally, please stop bitching at me at the customer service counter. I didn't make these rules, it's just my job to enforce them."
I can't believe this is coming from a customer service Rep. Now I understand why CT created some many unhappy customers. Being a customer service Rep myself, the first the goal is to "make sure no customer leave the store with an unhappy face". And if you are looking for a job to "enforce the rules", please quit CT and join RCMP. If I can't make customer completely satisfied, I would apologize to customer, simply say "Sorry, I don't have the authority to do that, but wait, let me talk to my manager and see what we can do for you". That's exactly what lack with my experience with CT.
Anyway, it doesn't really matter to me anymore. I will never ship at Ct again, and I wish one day CT will be under a new management with better attitude.