Thread: From A Customer Service Rep

I return stuff all the time at our store. No problems at all...I figure I am on a blacklist for returning so much stuff.
Maybe says something for the quality...

I buy %70 sale and it makes it worth it.

Now their credit card services is something else to be desired.

Originally Posted by Unregistered

Ha-ha, even the Crappy Tire people admit that they don't even know their own policies! Priceless!

And then they want to make fun of customers to ask about each and every item in the store?

Only Crappy Tire is this crappy - and that's just trying to find out what the crappy policy really is.

And they can't all agree!

But it's the customer's fauld, if they believed the false information posted here, or neglected to ask about each individual item they are buying. Crazy!

But we should all know by now that the policies at CT are worse than any other major retailer. Just have a look at the other stores.

Save yourself some hassles - buy from anyone except Crappy Tire!

Different items have different warranties which affect the return policy sometimes. There is no way one person can memorize thousands of these policies.. So just ask when you buy it and the cashier can look it up, or it will be stated on your receipt.

Originally Posted by Unregistered

Interesting. So your store doesn't care if you can't resell it? That's the reason customers are being told the box has to be "unopened" or "sealed".

And how do your customers feel about buying something that's been opened before? Don't they want one that's guaranteed to be unused and have all the parts? That's another reason other stores have given for insisting that it be "unused", or even "opened".

Well many of these "open boxes" are defective so Canadian Tire doesn't resell those.

Other ones, if everything is there and the item is not USED, then why can't we resell it? I guarantee you at almost any store if you bring back the item in the packaging but the box is open, they'll take it back.


The problem here seems to be that Canadian Tires are independently owned. So dealers are implementing different policies on their own.. I've had people come into our CT saying that other ones wouldn't take a return because it was from our store!

Originally Posted by Unregistered

Here's an idea.

Maybe you CT guys just never thought of it?

How about putting the RETURN POLICY on a big sign at cusomter service?

That way, when scammers come into the store to defaud you, they'll know that CT's policy is to never give a refund for anything.

That should discourage them from messing with you!!!!

But I suppose it might tick off some customers to hear flat out just how bad your policies are ... I guess that's why you don't put them on the receipts either, huh?

Nope, all we get on the receipt is some stuff about a 'warranty' or whatever. Nothing to worry about until the 90 days are up, if we didn't break the seal, right?

At my Canadian Tire we do have a sign with the return policy at Customer Service.. We also have the warranties of certain items stated on the receipt. If it's repair only it's on the receipt. Unless it's just my store that does that..

Originally Posted by Unregistered

At my Canadian Tire we do have a sign with the return policy at Customer Service.. We also have the warranties of certain items stated on the receipt. If it's repair only it's on the receipt. Unless it's just my store that does that..

Really?

What does the sign say about the return policy for defective items? Does it say the customer has 30 days to bring it back for a refund, even if it's used, just like all the other major retailers?

Nice of you to ut the warranty statement on the receipt. But how about the return policy? Do you bother to put that on the receipt, too? Does it say anything about 30 days to bring it back for a refund if it's defective, like we'd get at any other major retailer?

Exactly what does your store do?

Originally Posted by Unregistered

I guarantee you at almost any store if you bring back the item in the packaging but the box is open, they'll take it back.

Really? You'll "guarantee" that? Is that a "money back guarantee"?

Please provide some contact information, so that the many consumers who've posted here about not getting a refund, or even a working replacement, can contact you so that you can set things right for them.

Thanks for the generous offer!!!

Originally Posted by Unregistered

Different items have different warranties which affect the return policy sometimes. There is no way one person can memorize thousands of these policies.. So just ask when you buy it and the cashier can look it up, or it will be stated on your receipt.

Really? Thousands?

But don't most products fall under one of the 3 return policies, for defects:

- Exchange only (no refund) items.
- Repair only (no refund, no exchange) items.
- "No warranty" (no refund, no exchange, no repair) items.

Sure, there are tires and batteries that have a "special" return policy for defects.

And don't all products have the same return policies if the customer isn't satisfied: "in its original condition and packaging".

Sure, there are the usual exceptions of underwear and ammunition.

Seems pretty simple to me. Four things. Why not just tell people, since no other major retailer has policies like these?

Originally Posted by Unregistered

Really? Thousands?

But don't most products fall under one of the 3 return policies, for defects:

- Exchange only (no refund) items.
- Repair only (no refund, no exchange) items.
- "No warranty" (no refund, no exchange, no repair) items.

Sure, there are tires and batteries that have a "special" return policy for defects.

And don't all products have the same return policies if the customer isn't satisfied: "in its original condition and packaging".

Sure, there are the usual exceptions of underwear and ammunition.

Seems pretty simple to me. Four things. Why not just tell people, since no other major retailer has policies like these?

No other major retailer? Really? I'm guessing you don't read very well with your shit colored glasses.

Return Policy | Home Depot Canada
What do you suppose the Home Depot reserves the right to refuse any return for any reason means?

Home Hardware - Terms & Conditions
What do you suppose unused, clean, complete and in it's original condition means?

Rona.ca - Cancellation and Return Conditions
See if you can find a hint of their inshore return policy.
But at least one guy complaining here they wouldn't take back an opened box the same day he bought it
Rona (www rona ca) Website Reviews

Customer Service / Return Policy - Walmart Canada - Save Money Live Better
Lots of exceptions, interesting GE warranty section
I know I had to deal with Fuji on a camera that was 8 days old and defective...they would NOT let me return it.

Faker advocates....so easy to fill in the blanks, they purposely leave out.

How's it coming with the letters to lawyers, Ellen Roseman, Ministry of Consumer Affairs and Better Business bureaus about illegal return policies? I guess you kinda got ass-whooped on that one.....LOL.

So easy.

Ha-ha!

So, Walmart allegedly ‘pulled a Crappy Tire’ on Angry CT Guy, huh?

They made him deal with the manufacturer on a bad camera. Imagine the irony!

So, Angry CT Guy is still furious over a retailer who treated him just like Crappy Tire would – you can imagine the mouth-foam flying.

It’s important to keep the crappy policies of Crappy Tire in mind, which include:

1 – Defective products cannot be returned for a refund.
2 - Many defective products cannot be exchanged for one that works ("repair only" and “no warranty" items).
3 - An unwanted/unsatisfactory item must be returned “in its original condition and packaging”.

To vent his frustration, it seems Angry CT Guy tried to find some flaws with the policies of the major Canadian retailers. How did he do? Not so well!

Did he include Costco?

Nope. I guess their policies are too good.

How about Walmart's policies?

No, they don’t have policies anything like Crappy Tire.

And these "exceptions"? They aren't things that aren't returnable - they are just things that have less than 90 days! Yes, Walmart gives at least 14 days - which is 14 days longer than CT! And it includes things that are defective or unsatisfactory, even if used!
Some things are a full year! Woo-hoo!

Thanks you Angry CT Guy, for the chance to see just how good Walmart is!

Did Angry CT Guy find any of those nasty CT policies at the policies over at Home Depot?

Nope, just awesome policies. There is that “we reserve the right” statement, which we’ve reviewed before. But no actual statement of any of the 3 Crappy Tire policies. If you call the 1-800 number, or talk to Customer Service, you'll find that they "reserve the right" only in rare cases. But at Crappy Tire, those are the rules that are routinely applied.

And gee, now we're revisiting Home Hardware? Well, hardly a “major” retailer.

Sounds like HH’s policy might have some aspects that are nearly as crappy as Crappy Tires. Anything on there about “repair only” or “this product has no warranty”? Nope.

But something you will see on the Home Hardware site, is a 1-year exchange policy on some items: “If a qualifying product proves defective within one year of purchase, your HOME dealer will replace it with a new one”. Wow! Much better than anything Crappy Tire offers!

Thanks, Angry CT Guy!

So, HH is bad, but not nearly as bad as Crappy Tire. If you can't get it at the major retailers, maybe you can hunt down a Home Hardware to buy from. At least they aren’t quite as crappy as CT.

And that Rona link? It’s only for on-line purchases, LOL! Poor Angry CT Guy – too enraged to see straight, and still posting irrelevant links.

Yes, every place Angry CT Guy mentioned is clearly better than Crappy Tire.

Nice try though!

Originally Posted by Unregistered

I know I had to deal with Fuji on a camera that was 8 days old and defective...they would NOT let me return it.

probably you were just to angry with them

the just got fed up with your crap

i heard you made your daughter cry

is that true?