C

Canadian Tire Employee

Guest
The return policy isn't as cracked as you people make it out to be. I work on the customer service counter(and have also been in the sports dept, seasonal dept, and Garden Center) and I find Canadian Tire a good place to shop. Is it a career for me? Hell no. I'm a university student making some money in the summertime, and also on weekends during school.

Easy returns at C-tire? Yeah it exists. Just have your friggin reciept! There are a lot of fraudulant returns, so we need this for verification. It has the transaction number, the DATE OF PURCHASE, the product number of the product you bought, and what you paid for it! For warranty purposes(unless it's a lifettime warranty), we need this information! Imagine you bought something, someone stole it from you, and returned it to the store without a receipt and got your money for it?

You bought something and you want your money back? No problem, as long as it is within 90 days, in original packaging, and you have your receipt, you can get your money back. I usually get one main gripe about this policy. That is the original packaging issue. The only time we give money back is if we can sell the product again. Seems fair to me. To ensure ALL customer satisfaction, we have to ensure that all products on the shelf are brand new and of top quality. If we return a used item to stock, this will cause a snowball effect of disgruntled customers. Also, a lot of people buy things, use it once because thats all they need it for, and then return it! We're providing a service, you have to pay for it! That is fraud, and it is a shame that the honest people have to pay for that, but that's life.

Is your product defective? You'll get another one, no problem. Want your money back? Sorry, manufacturers warranty applies. In order to supply the CUSTOMER with these products we have to adhere to the manufacturer's rules. Their rules state that any warranty after the 90 day period has expired is either exchange, repair, etc. No money back. This is to escape the liars who are returning a product that is fine, as defective to get their money back.

There are situations where these rules have to be bent a little for customer satisfaction, and the store I work with are very accomodating.

Finally, please stop bitching at me at the customer service counter. I didn't make these rules, it's just my job to enforce them.
 

Guest-0014

Posted by an unregistered user
You're just enforcing the rules, eh? Sounds like a good paraphrase of what Nazi soldiers used to say.
 

Guest-0024

Posted by an unregistered user
Why did I even try to reason with you guys. Obviously a waste of time. Nobody has any constructive criticism, or even an ounce of common sense it seems.
 

Guest-0050

Posted by an unregistered user
i understand what your saying, i work at customer service too. dont let these ppl bother you, most of them dont know what they are talking about. 90 days is PLENTY of time to return anything...if they dont have orignial packaging i usually dont mind if its not going on floor but if its missing accessories i tell them its not how we sold it to u. some customers return microwaves with food spilled in it and they get angry when we tell them to clean it.
we are there to enforce the rules, and we have the power to bend them too. if a customer if nice to me i go out of my way to help them out. if not...take it somewhere else
 

Guest-0044

Posted by an unregistered user
Oh yes, WE are the one who don't know what we're talking about. Everyone is wrong except you morons who work at Canadian Tire, eh?
Listen pal, I'll kiss your ass when the moon collides with Saturn. This is why I don't shop at Canadian Tire anymore.
 

Guest-0053

Posted by an unregistered user
If I have to go to Canadian Tire for car repairs,
I would rather instead go and buy a new car,
before I pay for my old one like new,
and have to scrap it on top.
Do not find out later as it will be too late.
 

Guest-0044

Posted by an unregistered user
I can beat that!

Before I would take my car to Canadian Tire for anything, I'd rather eat pig excrement.
 

Guest-0145

Posted by an unregistered user
I also work the customer service desk at CT, and the original packaging thing IS a big issue. When you buy something you always take the nice, doesn't look like its ever been opened package, not the crappy looking ripped up package. Being rude to the person who is trying to serve you isn't going to get you anywhere but kicked out of the store.
 

CT_MANAGER

New member
From a current manager to a fellow manager? Amen to that! How can people even think about arguing the fact that in order to return a product it must be RESELLABLE.. In otherwords, would you the customer want to buy a vacuum that is full of cat fur? no? well that is why we want it sealed, unused.. In otherwords, you basically decided you didn't need it after all (BUT DID NOT USE IT).

Some products we don't return or are more strict on for OBVIOUS reasons!

ie. Booster packs and battery chargers (auto) = We don't return them or are more strict to stop people from using them and returning them (WE SELL PRODUCTS, WE DON'T LOAN).

GPS = If it's opened, people usually just use it for the weekend trip and want to return it..

THE BIG ONE.. TIRE CHAINS.. We DON'T EVER give refund on tire chains.. why? didn't use it? so.. you don't have to INSTALL THEM to USE THEM. They can be used completely sealed in the box and still be used. You have 72 hours (3 days) to see if they fit and if not, we will exchange for another size.
 

Guest-0170

Posted by an unregistered user
I have to agree, I will never take my vehicle there again! I took my truck there for a oil change and to put winter tires on. A week later i check the oil it is a good inch too much so i take it back. Later the front tires always need refilling of air so I take it back, It is determined that they installed the wrong tire valves.
This week i take my wife's car to a garage for a oil change not at C.T. and they ask if i knew the tires were installed backwards. Guess who did that C.T.
So we got 3 very simple things done at C.T. and they screwed up on each one.
The manager when confronted has the gull to say i'm a unlucky person.I figure the least he could do is offer me a free oil change or something for wasting my time,but nothing. I will be sending a e-mail to the head office and maybe a local paper article.
Just imagine the screw ups they do when it is real mechanics and not just changing oil or tires!!
 

Guest-0110

Posted by an unregistered user
I also work the customer service desk at CT, and the original packaging thing IS a big issue. When you buy something you always take the nice, doesn't look like its ever been opened package, not the crappy looking ripped up package. Being rude to the person who is trying to serve you isn't going to get you anywhere but kicked out of the store.

No problem with you trying to kick me out of your precious store, you arrogant fuck. I don't patronize Canadian Tire anymore and never will.
 

Guest-0164

Posted by an unregistered user
No problem with you trying to kick me out of your precious store, you arrogant fuck. I don't patronize Canadian Tire anymore and never will.

Wow... i mean just wow. Someone indicates that they wont tolerate rude behavior (not even directed to you) and you call them an arrogant fuck. I really wish you could see the irony in that but my guess is you never will. I really doubt CT or any store would even want you as a customer, you wouldn't be worth the time.
 

Guest-0110

Posted by an unregistered user
Wow... i mean just wow. Someone indicates that they wont tolerate rude behavior (not even directed to you) and you call them an arrogant fuck. I really wish you could see the irony in that but my guess is you never will. I really doubt CT or any store would even want you as a customer, you wouldn't be worth the time.

Yeah, that's the asshole Canadian Tire way. Provoke someone into a rage and then blame them for getting upset. I already told you I won't go to Canadian Tire, so why are you saying things like, "I really doubt Canadian Tire would want you as a customer"?
Fuckwad.
 

Guest-0164

Posted by an unregistered user
Yeah, that's the asshole Canadian Tire way. Provoke someone into a rage and then blame them for getting upset. I already told you I won't go to Canadian Tire, so why are you saying things like, "I really doubt Canadian Tire would want you as a customer"?
Fuckwad.

hehe someone needs to medicated.... yess he does.. who's the rageaholic.. yess your the rageaholic
 
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