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Thread: From A Customer Service Rep

  1. #1
    Canadian Tire Employee
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    From A Customer Service Rep

    The return policy isn't as cracked as you people make it out to be. I work on the customer service counter(and have also been in the sports dept, seasonal dept, and Garden Center) and I find Canadian Tire a good place to shop. Is it a career for me? Hell no. I'm a university student making some money in the summertime, and also on weekends during school.

    Easy returns at C-tire? Yeah it exists. Just have your friggin reciept! There are a lot of fraudulant returns, so we need this for verification. It has the transaction number, the DATE OF PURCHASE, the product number of the product you bought, and what you paid for it! For warranty purposes(unless it's a lifettime warranty), we need this information! Imagine you bought something, someone stole it from you, and returned it to the store without a receipt and got your money for it?

    You bought something and you want your money back? No problem, as long as it is within 90 days, in original packaging, and you have your receipt, you can get your money back. I usually get one main gripe about this policy. That is the original packaging issue. The only time we give money back is if we can sell the product again. Seems fair to me. To ensure ALL customer satisfaction, we have to ensure that all products on the shelf are brand new and of top quality. If we return a used item to stock, this will cause a snowball effect of disgruntled customers. Also, a lot of people buy things, use it once because thats all they need it for, and then return it! We're providing a service, you have to pay for it! That is fraud, and it is a shame that the honest people have to pay for that, but that's life.

    Is your product defective? You'll get another one, no problem. Want your money back? Sorry, manufacturers warranty applies. In order to supply the CUSTOMER with these products we have to adhere to the manufacturer's rules. Their rules state that any warranty after the 90 day period has expired is either exchange, repair, etc. No money back. This is to escape the liars who are returning a product that is fine, as defective to get their money back.

    There are situations where these rules have to be bent a little for customer satisfaction, and the store I work with are very accomodating.

    Finally, please stop bitching at me at the customer service counter. I didn't make these rules, it's just my job to enforce them.

  2. #2
    Posted by an unregistered user Guest-0014's Avatar
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    Re: From A Customer Service Rep

    You're just enforcing the rules, eh? Sounds like a good paraphrase of what Nazi soldiers used to say.

  3. #3
    Posted by an unregistered user Guest-0023's Avatar
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    Re: From A Customer Service Rep

    Oh please, you're comparing Canadian Tire to the Nazi's? You're delusional.

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    Member RogerRZ's Avatar
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    Re: From A Customer Service Rep

    Yes, we wouldn't want to insult anyone by comparing them to CT...

  5. #5
    Posted by an unregistered user Guest-0024's Avatar
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    Re: From A Customer Service Rep

    Why did I even try to reason with you guys. Obviously a waste of time. Nobody has any constructive criticism, or even an ounce of common sense it seems.

  6. #6
    Posted by an unregistered user Guest-0014's Avatar
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    Re: From A Customer Service Rep

    "Yes, we wouldn't want to insult anyone by comparing them to CT..."

    Priceless.

  7. #7
    Posted by an unregistered user Guest-0050's Avatar
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    Re: From A Customer Service Rep

    i understand what your saying, i work at customer service too. dont let these ppl bother you, most of them dont know what they are talking about. 90 days is PLENTY of time to return anything...if they dont have orignial packaging i usually dont mind if its not going on floor but if its missing accessories i tell them its not how we sold it to u. some customers return microwaves with food spilled in it and they get angry when we tell them to clean it.
    we are there to enforce the rules, and we have the power to bend them too. if a customer if nice to me i go out of my way to help them out. if not...take it somewhere else

  8. #8
    Posted by an unregistered user Guest-0044's Avatar
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    Re: From A Customer Service Rep

    Oh yes, WE are the one who don't know what we're talking about. Everyone is wrong except you morons who work at Canadian Tire, eh?
    Listen pal, I'll kiss your ass when the moon collides with Saturn. This is why I don't shop at Canadian Tire anymore.

  9. #9
    Posted by an unregistered user Guest-0053's Avatar
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    Re: From A Customer Service Rep

    If I have to go to Canadian Tire for car repairs,
    I would rather instead go and buy a new car,
    before I pay for my old one like new,
    and have to scrap it on top.
    Do not find out later as it will be too late.

  10. #10
    Posted by an unregistered user Guest-0044's Avatar
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    Re: From A Customer Service Rep

    I can beat that!

    Before I would take my car to Canadian Tire for anything, I'd rather eat pig excrement.

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