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Thread: Questions and suggestions for the customers!

  1. #11

    Re: Questions and suggestions for the customers!

    Quote Originally Posted by RogerRZ View Post
    They are also the reason you draw a paycheck. Don't ever lose sight of that...
    haha I know that I get paid regardless of whether or not the jackass in front of me buys anything.

  2. #12
    Active Member DavidLeR's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Spoolin View Post
    haha I know that I get paid regardless of whether or not the jackass in front of me buys anything.
    That's a very short-sighted view of the situation.

    In the long-term view, for the store itself to survive, customers need to continue making purchases.

    So, if the service is bad enough, customers will stop coming, the store will close, and you won't get paid to work there any more.

    I'm surprised it seems necessary to point this out.

  3. #13
    Posted by an unregistered user Guest-0527's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    * Why customers seem to not realize that MOST of what is asked is right on the packaging.
    [scenario]

    Customer: Does this toy come with batteries and if not, which batteries?
    Employee : Most likely.. we are going to look at the packaging and see "Requires 1 9V, and 4AA batteries" "Not included".

    Now I'm not trying to put customers down, all I'm trying to state is that if customers would take the 5 seconds to READ (exactly what most of us do when customers ask a question), we would likely be available for more customers with ACTUAL questions (i.e.. What would you recommend if I was to paint my outside fence?) rather than those questions which the answers are right in front of you.



    I've worked at CT for less than 2 months, and I can identify with a lot that was said. What sticks out the most to me however, is the fact that the vast majority of our time is spent reading a fucking box out loud to a customer. 1. The customer is too lazy to turn it around and 2. read it for themselves. If I wanted to be paid shit to read to people I would have volunteered at a seniors centre.


    I've worked at Ct for a year, I'm a teenager, and I think the way we are stereotyped is wrong.. Yesterday I had someone ask if batteries were included with an item, and when I read the box and said they weren't, the customer demanded I give him a discount because "nobody wants to buy something that doesn't come with the batteries."

    Anyway at customer service a customer called me a "typical clueless teenager" when I told him we cannot do a return or exchange on an item without a receipt! The teenagers who work there are not as clueless as people think. If you try to do a return at a cashier, they actually can't, they have a COMPLETELY different computer than customer service. Please don't say things like "YOU EXPECT ME TO WAIT IN LINE AT CUSTOMER SERVICE?" I don't expect you to do anything.. It's up to you, I can't do a return for you at my cash register, so if you really need to return it the only option is customer service.. Sorry.

    I don't know what the policy is at other stores bu at my store we don't put things on hold if they are on sale. Please don't tell me I'm stupid and don't know what I'm talking about.. There is no way I can put it on hold, but you can always COME TO THE STORE AND BUY IT, especially when I tell you there is 270 in stock and you claim you are coming to the store in an hour. As a cashier I can gaurantee you we will not sell 270 of anything in an hour.

    RETURNS
    People think we are trying to scam them with returns. Keep your receipt and it's really not that complicated. Customers claim there are hidden "small print" warranties that say repair only. I'm not sure where you guys are shopping but at my store the warranty statement is under the item.. IN CAPS, BOLDED, AND UNDERLINED. We do not strategically put repair only warranties on shitty products. The warranty you have is with the MANUFACTURER, you're just dealing with them threw us. The reason it is a repair only warranty is because the manufacturer doesn't want to exchange it, complain to them, not the girl working at customer service.

    People may not realize but the girl standing at customer service was not the one who created the store policies. She does need your receipt, unless she wants to be fired. I realize there is a sign that says if you have a managers discretion a return may be accepted.. This is in special situations where a customer for example.. pays for something 10 minutes earlier, then we can probably find the information from the receipt by looking it up on the cash register they paid at. It does not mean everyone can return things without a receipt.

  4. #14

    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    I've worked at Ct for a year,
    Interesting - the message The Kid is replying to was posted almost exactly a year ago.

    Coincidence?

    Quote Originally Posted by Unregistered View Post
    I'm a teenager, and I think the way we are stereotyped is wrong … a customer called me a "typical clueless teenager
    This was followed by The Kid showing the world just how clueless they are. Big surprise.

    Maybe after The Kids gets out of high school, moves out of their parent's house, and buy a car and a house, they might have a wider perspective on things.

    Quote Originally Posted by Unregistered View Post
    People think we are trying to scam them with returns.
    Yeah, that’s sure how it looks, when CT has a long list of excuses to refuse returns that would just be routine at any other major Canadian retailer.

    Quote Originally Posted by Unregistered View Post
    Keep your receipt and it's really not that complicated.
    Ha-ha!

    Yeah, it only gets complicated if the item is not “in its original condition and packaging”, i.e., you opened it to seem what shape it was in.

    Or if the store tries to add something about the packaging itself being in its original condition, too.

    Or add something about the package itself being “sealed” or “unopened” – nothing about that on the web site or on the receipt, though.

    Or it can get complicated if the item is “exchange only” and you want a refund.

    Or it’s “repair only” and you want a refund or exchange.

    Or the if it doesn’t do the job it’s supposed to do based on what the package claims.

    Of if CT thinks you’ve returned too many things already.

    Or any of the other items on the long, long list of ‘complications’ that CT keeps adding to.

    Quote Originally Posted by Unregistered View Post
    I'm not sure where you guys are shopping but at my store the warranty statement is under the item.. IN CAPS, BOLDED, AND UNDERLINED.
    I’m not sure what store The Kid works at, but I’ve never seen any signs like this in any store I’ve visited. Not that I go there much these days, of course, but not one. Single. Time.

    Quote Originally Posted by Unregistered View Post
    We do not strategically put repair only warranties on shitty products.
    Really? I guess The Kid hasn’t heard of the Simoniz Scam, and the CT Manager who called these products “horrible”. You’d think The Kid would know how to Google, at least.

    Quote Originally Posted by Unregistered View Post
    The warranty you have is with the MANUFACTURER, you're just dealing with them threw us.
    Sounds like The Kid has never heard of the implied warranty in the Sale Of Goods Act, either. You know, the one that says the retailer is responsible for defective items, and has to provide either a refund or (if the customer wants) an exchange. Yeah, let’s take all our legal advice from someone too young to legally drink, LOL!

    Quote Originally Posted by Unregistered View Post
    The reason it is a repair only warranty is because the manufacturer doesn't want to exchange it,
    I guess the clueless teenager doesn't know that the store agreed to this deal, to get products at a lower cost. Other stores offer identical items with 'satisfaction guaranteed' return policies.

    So how come CT agreed to sell these items without getting a credit from the manufacturer, if the store gives the customer a refund or exchange? I guess The Kid is also unaware of the CT people who’ve already posted here explaining that the store gets items at a lower cost. So, the store can offer it for a lower price, but will lose money if they give a customer a refund or exchange. This is the deal CT entered into, but other stores took the high road, paid more, but are able to offer better return policies.

    It seems to me that Mommy and Daddy are still doing all of The Kid’s shopping, so the youngster really doesn’t know how much better the other major retailers are, by comparison.

    Yeah, The Kids seems far too young and inexperienced to fully understand how typically clueless they are. And just how much CT sucks.

  5. #15
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    Interesting - the message The Kid is replying to was posted almost exactly a year ago.

    Coincidence?



    This was followed by The Kid showing the world just how clueless they are. Big surprise.

    Maybe after The Kids gets out of high school, moves out of their parent's house, and buy a car and a house, they might have a wider perspective on things.



    Yeah, that’s sure how it looks, when CT has a long list of excuses to refuse returns that would just be routine at any other major Canadian retailer.



    Ha-ha!

    Yeah, it only gets complicated if the item is not “in its original condition and packaging”, i.e., you opened it to seem what shape it was in.

    Or if the store tries to add something about the packaging itself being in its original condition, too.

    Or add something about the package itself being “sealed” or “unopened” – nothing about that on the web site or on the receipt, though.

    Or it can get complicated if the item is “exchange only” and you want a refund.

    Or it’s “repair only” and you want a refund or exchange.

    Or the if it doesn’t do the job it’s supposed to do based on what the package claims.

    Of if CT thinks you’ve returned too many things already.

    Or any of the other items on the long, long list of ‘complications’ that CT keeps adding to.



    I’m not sure what store The Kid works at, but I’ve never seen any signs like this in any store I’ve visited. Not that I go there much these days, of course, but not one. Single. Time.



    Really? I guess The Kid hasn’t heard of the Simoniz Scam, and the CT Manager who called these products “horrible”. You’d think The Kid would know how to Google, at least.



    Sounds like The Kid has never heard of the implied warranty in the Sale Of Goods Act, either. You know, the one that says the retailer is responsible for defective items, and has to provide either a refund or (if the customer wants) an exchange. Yeah, let’s take all our legal advice from someone too young to legally drink, LOL!



    I guess the clueless teenager doesn't know that the store agreed to this deal, to get products at a lower cost. Other stores offer identical items with 'satisfaction guaranteed' return policies.

    So how come CT agreed to sell these items without getting a credit from the manufacturer, if the store gives the customer a refund or exchange? I guess The Kid is also unaware of the CT people who’ve already posted here explaining that the store gets items at a lower cost. So, the store can offer it for a lower price, but will lose money if they give a customer a refund or exchange. This is the deal CT entered into, but other stores took the high road, paid more, but are able to offer better return policies.

    It seems to me that Mommy and Daddy are still doing all of The Kid’s shopping, so the youngster really doesn’t know how much better the other major retailers are, by comparison.

    Yeah, The Kids seems far too young and inexperienced to fully understand how typically clueless they are. And just how much CT sucks.
    You guess, you guess and you guess. yeah that's about all most of you do on here is guess at what you THINK is right. Guess and what you think is going on. Guess at the law, the policies, the procedures, the products, the staff...guess guess guess.

    Thanks for proving the "clueless" teenagers point, simply by calling him/her clueless. Let me tell you something, the students that work in my store are for the most part quite bright. In fact, they know as much or more then some full time adults. Why? Because they pick up on technology as an example. These kids can find products and information in our computer system amazingly fast. I have two young girls that move stock to the shelves faster then anyone in the building. My part time customer service girl can tell you where damn near any product in the store is, and she doesn't really come out from behind the desk. My 3 auto parts kids know more about small engines, bicycles, stereo equipment, car cleaning products and atv and dirt bikes then most of the guys in town who do it full time.

    These kids put forth more effort for the dollars they earn in a day then some full timers.

    Your personal beliefs on "clueless" teenagers is a shame for you, and those around you. You sir have no clue the value of developing work skills and ethics at the teenage level. Guess who's coming up next to run your company? These young kids who are graduating soon, off to college, off to work, off to skilled trades. If along they way we get to work with them as they develop skills in dealing with people, handling money, responsibility and the simple things like being on time, being loyal, being responsible and ideally money management when they save up to buy a car! Those skills don't just magically appear, they are taught and developed by their first employers as they work through school.

    You sir, are actually the clueless one

  6. #16
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Questions and suggestions for the customers!

    Remember, faker advocate posts under many pseudo-names and fake posts responses from year old posts just to get attention.
    Check out the donate button
    This site is looking to put cash in someone's pocket
    I bet more than half the "consumer" posts on here are fake stories made up by faker advocate

  7. #17
    Posted by an unregistered user Guest-0527's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    Interesting - the message The Kid is replying to was posted almost exactly a year ago.

    Coincidence?



    This was followed by The Kid showing the world just how clueless they are. Big surprise.

    Maybe after The Kids gets out of high school, moves out of their parent's house, and buy a car and a house, they might have a wider perspective on things.



    Yeah, that’s sure how it looks, when CT has a long list of excuses to refuse returns that would just be routine at any other major Canadian retailer.



    Ha-ha!

    Yeah, it only gets complicated if the item is not “in its original condition and packaging”, i.e., you opened it to seem what shape it was in.

    Or if the store tries to add something about the packaging itself being in its original condition, too.

    Or add something about the package itself being “sealed” or “unopened” – nothing about that on the web site or on the receipt, though.

    Or it can get complicated if the item is “exchange only” and you want a refund.

    Or it’s “repair only” and you want a refund or exchange.

    Or the if it doesn’t do the job it’s supposed to do based on what the package claims.

    Of if CT thinks you’ve returned too many things already.

    Or any of the other items on the long, long list of ‘complications’ that CT keeps adding to.



    I’m not sure what store The Kid works at, but I’ve never seen any signs like this in any store I’ve visited. Not that I go there much these days, of course, but not one. Single. Time.



    Really? I guess The Kid hasn’t heard of the Simoniz Scam, and the CT Manager who called these products “horrible”. You’d think The Kid would know how to Google, at least.



    Sounds like The Kid has never heard of the implied warranty in the Sale Of Goods Act, either. You know, the one that says the retailer is responsible for defective items, and has to provide either a refund or (if the customer wants) an exchange. Yeah, let’s take all our legal advice from someone too young to legally drink, LOL!



    I guess the clueless teenager doesn't know that the store agreed to this deal, to get products at a lower cost. Other stores offer identical items with 'satisfaction guaranteed' return policies.

    So how come CT agreed to sell these items without getting a credit from the manufacturer, if the store gives the customer a refund or exchange? I guess The Kid is also unaware of the CT people who’ve already posted here explaining that the store gets items at a lower cost. So, the store can offer it for a lower price, but will lose money if they give a customer a refund or exchange. This is the deal CT entered into, but other stores took the high road, paid more, but are able to offer better return policies.

    It seems to me that Mommy and Daddy are still doing all of The Kid’s shopping, so the youngster really doesn’t know how much better the other major retailers are, by comparison.

    Yeah, The Kids seems far too young and inexperienced to fully understand how typically clueless they are. And just how much CT sucks.
    I am aware the post was from a year ago but I am trying to clear up some rumors going around. I don't know what Canadian Tire your shopping at, so you might want to try another one. We don't care if it's in the original packaging, we just put it to defective if it's not. (If it's within the 90 days) The only time an item is exchange only is when the 90 days is up and the manufacturer has an exchange only warranty that is stated on your receipt. The warranty is always stated on your receipt and if you don't like it, you have 90 days to return it/change your mind BEFORE the warranty becomes effective.

    One bad CT manager does not mean every manager is like that. We have some good managers, and some bad.. every store does. You are just showing how uneducated half the customers there are. By the way I am old enough to legally drink.

    The retailer IS oof course responsible for defective items, look on your receipt you have 90 days, then after that you have a warranty with the manufacturer, which we do honor. If it's a shitty manufacturer and they only have an exchange warranty, we actually can't take the product back and give you a refund. I didn't make this policy, and neither did our managers, but there's just no way we can do it. It doesn't make us stupid, I would love to give everyone a refund on everything, but it's just not possible.

    Obviously stores get items at a lower cost. It's not a charity, all stores sell things at a higher price to make a profit, and owners aren't willing to lose money by doing returns that are not accepted by the manufacturer. The money would be coming straight out of the owners pocket and they would end up losing money if they did that for everyone.

    We do get credit from the manufacturer if it is an acceptable return/exchange (within the 90 days, after that it depends on the warranty the item has. But the store is still credited for it) For example if an item is repair only, the manufacturer will credit us to get it repaired, but they won't credit us to give you your money back, or a brand new item. To sell the item CT has to agree with those terms..

  8. #18

    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    Remember, faker advocate posts under many pseudo-names and fake posts responses from year old posts just to get attention.
    Check out the donate button
    This site is looking to put cash in someone's pocket
    I bet more than half the "consumer" posts on here are fake stories made up by faker advocate
    What exactly does this have to do with donating to this website. You mention about so called "Pseudo-names" when you, yourself are under one. You are not signed in so who are you to talk.

    YOU yourself, can post fake postings all you want because you are completely hidden. Step up to the plate and actually practice what you preach.

    Talk about being being a hypocrite.

  9. #19
    Posted by an unregistered user Guest-0527's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post



    I’m not sure what store The Kid works at, but I’ve never seen any signs like this in any store I’ve visited. Not that I go there much these days, of course, but not one. Single. Time.


    It's on your receipt stated under the item you purchase.

  10. #20
    Posted by an unregistered user Guest-0477's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    It's on your receipt stated under the item you purchase.
    Really?

    What's it say?

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