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Thread: Questions and suggestions for the customers!

  1. #31

    Re: Questions and suggestions for the customers!

    Quote Originally Posted by CT_MANAGER View Post
    The receipt has the return policy printed on it along with generic warranty return.
    No, I was talking about the FRONT of the receipt.

    Where the 'warranty' information is printed IN CAPS, BOLDED, AND UNDERLINED.

    Why not put the return policy there, too? Or, if there isn't space, but the return policy there, instead of the warranty statement?

    After all, customers think about the short-term info. first. You know, what's going to happen in the next 7 days to 90 days. Not what's going to happen 4 years from now.

    Say, for a "repair only" product. How the policy is, it can never, ever be returned, under any circumstances, even if it's unopened and unused and sealed, and the policy is it can't be returned, even if it's defective?

    Wouldn't that deter scammers?

    Oh, and about the generic statement on the back?

    It's totally missing the part about the package needing to be "unopened" and "sealed", and about the item needing to be "unused". Woudn't that deter people from trying to buy things they just intend to return later?

    This might actually be useful for customers, too, since every single item in the entire store can have a different return policy - save the customer having to ask at Customer Service for each one of them. Cool, huh?

    Just an idea!

  2. #32
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Questions and suggestions for the customers!

    You bitch about not finding out the warranty and returns information until AFTER the purchase has been made, and in the same breath say put it on the receipt. Well guess what, if you have the receipt, you already made the purchase


    ASK ASK ASK! What is the warranty on this item and what is the return policy BEFORE you buy it. The Customer service girl can look it up in about 30 seconds and even print you a copy if needed.

    ************

    The basic return policy of 90 days, in itos original condition and packaging and all the related info is printed on the back of EVERY receipt.
    If there is anything that differs from that 90 day policy it is printed under the line item on the front of the receipt. If it's 30 day return, it says so. If it's non-returnable - repair only 2/3/4 years, it says so.

    It also says if the product is defective, the manufacturers warranty will apply. That's what you're paying for. A product and a warranty in case the product fails. If you need to know the specifics like where is it repaired, what is covered, can you exchange over the counter for an identical item or upgrade at a cost to a more expensive...ASK! Clearly you have no troubles opening your mouth ,.... instead of opening it to bitch, how about opening it to ask a question or two.

    AND inside the box often has additional warranty information.

    How can a customer be STILL be surprised and shocked by any warranty or return information for their purchase? It's printed EVERYWHERE!

    ************

    With 10's of thousands of unique sku's in each store, it's hard if not impossible to put every bit of warranty information including vendor contact numbers, repair depots, parts lists etc... it's all available quickly. You claim to be such a smart educated consumer, well then act like one. Know what you're buying, know what the terms are simply by asking. If you choose not to ask for the related information, don't blame the store. blame yourself. Yes I said it, you're at fault. If you don't ask, you screwed up and you're clearly not a very good "consumer advocate"

  3. #33
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    Re: Questions and suggestions for the customers!

    Wow, somebody sure woke up grouchy today!

    It was just a suggestion ...

  4. #34
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Questions and suggestions for the customers!

    Faker advocate has no real "suggestions", just his usual being an ass self. The stuff he makes up and the lack of any credibility is pretty amusing. You can go back a year to see this goober argue black is white. He eventually falls on his face and starts ranting and raving....it's his only recourse.

  5. #35

    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    No, I was talking about the FRONT of the receipt.

    Where the 'warranty' information is printed IN CAPS, BOLDED, AND UNDERLINED.

    Why not put the return policy there, too? Or, if there isn't space, but the return policy there, instead of the warranty statement?

    After all, customers think about the short-term info. first. You know, what's going to happen in the next 7 days to 90 days. Not what's going to happen 4 years from now.

    Say, for a "repair only" product. How the policy is, it can never, ever be returned, under any circumstances, even if it's unopened and unused and sealed, and the policy is it can't be returned, even if it's defective?

    Wouldn't that deter scammers?

    Oh, and about the generic statement on the back?

    It's totally missing the part about the package needing to be "unopened" and "sealed", and about the item needing to be "unused". Woudn't that deter people from trying to buy things they just intend to return later?

    This might actually be useful for customers, too, since every single item in the entire store can have a different return policy - save the customer having to ask at Customer Service for each one of them. Cool, huh?

    Just an idea!
    Hello.

    I am not sure what store you are referring to but I have NEVER come across any canadian tire not having the return policy mentioned at the bottom of the FRONT of the receipt. Below the bar code there has always been a custom message printed which is USUALLY (in every case I have seen) a mention of the return policy. While may not mention the WARRANTY. It's like ANY other store (whether it be CT, future shop, london drugs...) a WARRANTY and a RETURN POLICY are two completely different subjects. A RETURN POLICY is usually NOT related to warranty (manufacture defect) and a RETURN POLICY is usually referring to the customer either not happy with the product (but not defect related), or a resellable product where the customer decided at a later date they did not need the product anymore.

    Please post a link of a scan/picture of the receipt that does not mention any type of return policy on the FRONT of the receipt as I would like to contact the dealer.

  6. #36

    Re: Questions and suggestions for the customers!

    Crappy Tire sure does live in its own, strange world.

    All the major Canadian retailers (like Walmart, Home Depot and Costco) have a "Return Policy" that says what the store will do if the customer is not satisfied with a purchase, and what the store will do if the product is defective.

    All the major Canadian retailers will give a customer their money back (i.e., a "Refund") if the customer is not satisfied with a purchase, even if it's been used. If the item is defective, all the major Canadian retailers will give the customer their money back, or a replacement if they want one.

    These policies are generally in effect for 30 days, although sometimes it is longer or shorter. Things like underwear and ammunition have special rules, which are standard among retailers.

    But things take a bizarre turn when a consumer walks into a Crappy Tire store.

    And consumers must be on their guard about this, because there are no clear signs nor warnings of the strange rules the Crappy Tire tries to impose.

    For starters, unwanted goods are treated very differently than at the other stores. The Return Policy says that the item must be “in its original condition and packaging” – something other retailers don’t require. But when a customer tries to return something, there may well be additional rules not included in the stated Return Policy. This can the requirement that the item be “unused”. Sometimes the package must even be “unopened”. And sometimes, the packaging itself must be in “original condition”. Holy Crap!

    But what of defective items? Does CT have a similar policy to the other stores? Ha-ha-ha! Of course not!

    The first thing a naïve consumer needs to know about this strange land, is that the policy itself, for defective products, isn’t called a “Policy” at all (according to some). No, they claim it’s called a “warranty”.

    Consumers who are not yet on High Alert may be lulled into thinking that this is just the ordinary warranty, that all manufacturers provide, including decent stores like Walmart and Home Depot. The consumer may assume that the so-called ‘warranty’ won’t be relevant until some period of time (30 days, for instance) have gone by, and that the manufacturer provides it after that initial period. Like all the other stores do, right? Wrong!

    No, you are in Crappy Tire, and need to be on your toes! That ‘warranty’ is really just a disguise for the actual “Return Policy” (in the vernacular of the rest of the continent).

    And guess what the return policy is, for defective items? It depends!

    It depends, because Crappy Tire doesn’t have a single Return Policy (or 'store warranty' or whatever). No! This monster isn’t like anything of the other stores have. There are THREE TYPES of Return Policies (or 'warranty’ or 'practice' or whatever) for defective items. Try to get your head around that!

    First, there’s are the warranties/policies/practices for “Exchange Only” products. The store says they don't have to give you a refund for these, like they would at any other major store. No, they will only give you an exchanged for another, identical item. Not satisfied with the product over all? Too bad! Welcome to Crappy Tire!

    Then there’s the dreaded “Repair Only” standard/warranty/policy/whatever. Again, the store says they don't have to give you a refund. And the store says they don't even have to give you an exchange for one that works (like you can get at all the other major stores). No, once you bought one of these, you own it. Period. Of course, the nice Crappy Tire people will help you get it fixed … eventually. Unless somebody loses it along the way, that is.

    Finally, there are some items that the Crappy Tire stores voluntarily stock, which have “No Warranty” at all. So, no refund, no exchange … and no repair. It’s defective? Too bad, so sad, you own it. Examples include battery chargers and inflatable toys. Nice, huh? Even store staff have said of these, “Don’t buy it”. Incredible! Yet these are the official policies/warranties/whatevers used by Crappy Tire to keep your money.

    But there’s even more bad news.

    Do the fine folks at Crappy Tire let their customers know about the strange and bizarre polices (or ‘warranties’ or whatever) that the stores follows for defective items? Nope. They don’t clearly say this on their web site. They don’t even have it on signs at Customer Service (where they try to fool you into thinking you have 90 days). No, they only hint at it on the receipts (with a deceptive “warranty” statement). But by then, it’s too late.

    Don’t open that box! Take it back to Customer Service right away! Hope they don’t rip the package open, then refuse a refund because “Hey, this box has been opened!”

    And one more strange thing about the weird world of Crappy Tire.

    They call all of the above rules and deceptions, “Easy Returns!”.

  7. #37
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    Crappy Tire sure does live in its own, strange world.

    All the major Canadian retailers (like Walmart, Home Depot and Costco) have a "Return Policy" that says what the store will do if the customer is not satisfied with a purchase, and what the store will do if the product is defective.

    All the major Canadian retailers will give a customer their money back (i.e., a "Refund") if the customer is not satisfied with a purchase, even if it's been used. If the item is defective, all the major Canadian retailers will give the customer their money back, or a replacement if they want one.

    These policies are generally in effect for 30 days, although sometimes it is longer or shorter. Things like underwear and ammunition have special rules, which are standard among retailers.

    But things take a bizarre turn when a consumer walks into a Crappy Tire store.

    And consumers must be on their guard about this, because there are no clear signs nor warnings of the strange rules the Crappy Tire tries to impose.

    For starters, unwanted goods are treated very differently than at the other stores. The Return Policy says that the item must be “in its original condition and packaging” – something other retailers don’t require. But when a customer tries to return something, there may well be additional rules not included in the stated Return Policy. This can the requirement that the item be “unused”. Sometimes the package must even be “unopened”. And sometimes, the packaging itself must be in “original condition”. Holy Crap!

    But what of defective items? Does CT have a similar policy to the other stores? Ha-ha-ha! Of course not!

    The first thing a naïve consumer needs to know about this strange land, is that the policy itself, for defective products, isn’t called a “Policy” at all (according to some). No, they claim it’s called a “warranty”.

    Consumers who are not yet on High Alert may be lulled into thinking that this is just the ordinary warranty, that all manufacturers provide, including decent stores like Walmart and Home Depot. The consumer may assume that the so-called ‘warranty’ won’t be relevant until some period of time (30 days, for instance) have gone by, and that the manufacturer provides it after that initial period. Like all the other stores do, right? Wrong!

    No, you are in Crappy Tire, and need to be on your toes! That ‘warranty’ is really just a disguise for the actual “Return Policy” (in the vernacular of the rest of the continent).

    And guess what the return policy is, for defective items? It depends!

    It depends, because Crappy Tire doesn’t have a single Return Policy (or 'store warranty' or whatever). No! This monster isn’t like anything of the other stores have. There are THREE TYPES of Return Policies (or 'warranty’ or 'practice' or whatever) for defective items. Try to get your head around that!

    First, there’s are the warranties/policies/practices for “Exchange Only” products. The store says they don't have to give you a refund for these, like they would at any other major store. No, they will only give you an exchanged for another, identical item. Not satisfied with the product over all? Too bad! Welcome to Crappy Tire!

    Then there’s the dreaded “Repair Only” standard/warranty/policy/whatever. Again, the store says they don't have to give you a refund. And the store says they don't even have to give you an exchange for one that works (like you can get at all the other major stores). No, once you bought one of these, you own it. Period. Of course, the nice Crappy Tire people will help you get it fixed … eventually. Unless somebody loses it along the way, that is.

    Finally, there are some items that the Crappy Tire stores voluntarily stock, which have “No Warranty” at all. So, no refund, no exchange … and no repair. It’s defective? Too bad, so sad, you own it. Examples include battery chargers and inflatable toys. Nice, huh? Even store staff have said of these, “Don’t buy it”. Incredible! Yet these are the official policies/warranties/whatevers used by Crappy Tire to keep your money.

    But there’s even more bad news.

    Do the fine folks at Crappy Tire let their customers know about the strange and bizarre polices (or ‘warranties’ or whatever) that the stores follows for defective items? Nope. They don’t clearly say this on their web site. They don’t even have it on signs at Customer Service (where they try to fool you into thinking you have 90 days). No, they only hint at it on the receipts (with a deceptive “warranty” statement). But by then, it’s too late.

    Don’t open that box! Take it back to Customer Service right away! Hope they don’t rip the package open, then refuse a refund because “Hey, this box has been opened!”

    And one more strange thing about the weird world of Crappy Tire.

    They call all of the above rules and deceptions, “Easy Returns!”.
    You are correct....we are not the try me out for the weekend store. We are not the finish the job and return it store. We do not allow a return if you mangled the package store.
    If other stores are offering a free rental, then by all means those of low moral values should shop there.
    Clearly faker advocate has never owned a store, never had his own business, never accomplished much on his own....he only thinks he knows something, that's why he's a faker. Tsk, Tsk.

  8. #38

    Re: Questions and suggestions for the customers!

    These Crappy Tire people sure are weird.

    They seem to actually LIKE their crappy policies, which are the worst among all the other major Canadian retailers.

    Worst, that is, from a customer's point of view, LOL.

    If the Crappy People are so proud of their Crappy Polices, how come they don't just put them on their web site? Instead they hide them.

    If they think their policies will deter dishonest people, why don't they let people know how they really work? Instead, they disguise them with misleading names.

    If they think the generous policies of other stores are so bad, how come they lie about it, saying that other stores have the same policy as Crappy Tire?

    Obviously, if customers find out just how crappy the Crappy Tire policies are, they would be seek a better deal elsewhere.

    So, the Crappy People don't want customers to know about the Crappy Policies until it's too late.

    Too bad for the Crappy People, that there are places like this site (and Red Flag Deal), where consumers can share this kind of information.

  9. #39
    Posted by an unregistered user Guest-0527's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    No, I was talking about the FRONT of the receipt.

    Where the 'warranty' information is printed IN CAPS, BOLDED, AND UNDERLINED.

    Why not put the return policy there, too? Or, if there isn't space, but the return policy there, instead of the warranty statement?

    After all, customers think about the short-term info. first. You know, what's going to happen in the next 7 days to 90 days. Not what's going to happen 4 years from now.

    Say, for a "repair only" product. How the policy is, it can never, ever be returned, under any circumstances, even if it's unopened and unused and sealed, and the policy is it can't be returned, even if it's defective?

    Wouldn't that deter scammers?

    Oh, and about the generic statement on the back?

    It's totally missing the part about the package needing to be "unopened" and "sealed", and about the item needing to be "unused". Woudn't that deter people from trying to buy things they just intend to return later?

    This might actually be useful for customers, too, since every single item in the entire store can have a different return policy - save the customer having to ask at Customer Service for each one of them. Cool, huh?

    Just an idea!

    At my store, we have the return policy at the bottom of the receipt. Not sure about other stores..


    If an item has something that's not a 90 day return policy it will say under the item. If you can't return it at all, a message pops up on the cashiers screen saying to tell the customer there are no returns on that item.

  10. #40
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    All the major Canadian retailers will give a customer their money back (i.e., a "Refund") if the customer is not satisfied with a purchase, even if it's been used.

    Some items just can't be taken back if they are used. What would the store do with them?

    People bring back used lawnmowers that are FUELED. We can't put those in a box and resell them when they're all covered with grass..

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