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Thread: Questions and suggestions for the customers!

  1. #41

    Re: Questions and suggestions for the customers!

    Quote Originally Posted by Unregistered View Post
    Some items just can't be taken back if they are used. What would the store do with them?

    People bring back used lawnmowers that are FUELED. We can't put those in a box and resell them when they're all covered with grass..
    funny how all the other major stores will do this, no problem

    costco
    walmart
    home depot

    they do it for snow blowers
    pressure washers
    weed eaters

    all kinds of gas powered equipment

    they don't hide their policies like crappy tire does either

    i guess theyve got nothing to hide

    unlike crappy tire

    and what about defective products?

    at other stores it's no problem

    at crappy tire they have a policy to try and screw you over

    and nothing clearly says that on their web site or in the store.

    sure - some customers might try to take advantage of a stores lenient policies

    so why doesnt crappy tire let people know ahead of time?

    obviously its not about discouraging scammers

    it about tricking customers into buying things, thinking they have the same protection as all the other major stores.

    other stores that stand behind what they sell

    even if it had to be used in order to find out it wasn't satisfactory

    nice 'customer service', crappy tire

    no wonder people say 'you suck'

  2. #42
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Questions and suggestions for the customers!

    Lmao. Yeah, the 842 customers I had yesterday told me otherwise. Poor faker advocate. Check out the other 600 sucks.com sites and donate at each. Hilarious!

  3. #43
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Questions and suggestions for the customers!

    Again with the stories.
    Faker Advocate.... Aside from the "apparent" 30 day customer satisfaction for gas powered equipment bought from Home Depot there is zero information except your usual opinion that stores will take back USED mowers, trimmers etc... AND you continue to ignore the FACTS that they do go for repair, often to the same repair depots as units froM Canadian Tire. Keep spinning your version of the truth into something all crooked and full of lies. it's on you not me!

    Our policies are pretty clear. They print them on the receipt. Even further advanced then that, ASK for them to be printed while you're comparison shopping. I mean really, you pose as a super smart consumer here to help others, give them the best advice possible, ASK BEFORE YOu BUY!
    Would you buy a car without knowing what was covered under warranty and for what period of time? Would you ask if maintenance is covered such as oil changes and tire rotations for the first 2 years? Roadside assistance for breakdowns? Loaner cars? I would sure as hell hope you'd know all that stuff, why wouldn't you treat a $2000 tractor purchase the exact same way?

    By the way 680 customers yesterday indicate that we are doing a good job. and that's on a Tuesday after a holiday long weekend where typically nobody shops. That's like 10% of the population of this town... on one day!

  4. #44
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Questions and suggestions for the customers!

    An upgrade for Canadian Tire, a downgrade for Rona - The Globe and Mail

    Ouch! Faker advocate should buy shares and join the populous at making money.

  5. #45

    Re: Questions and suggestions for the customers!

    Only Angry CT Guy would expect consumers to use the same 'buyer beware' attitude for a hedge trimmer, as they do for a brand new motor vehicle.

    And if you don't? Apparently any traps you fall victim to, are your own fault - certainly nothing's wrong with this analogy, in Angry CT Guy's mind.

    Are the return policies for defective items shown on the web site? No!
    Are they posted on the wall near Customer Service? No!
    Are they even explained clearly on the receipt? No!

    For defective items, all the consumer gets is the cryptic "the manufacturer's warranty willl apply" - whatever that means. Ordinary consumer will assume they will get an "easy return" within 90 days if they just keep their receipt. Don't fall for their tricks!

    This all just goes to show the heightened level of vigilance consumers must employ when they dare to enter their local Crappy Tire store.

    "Caveat Emptor" applies more to Crappy Tire than to any other major retailer.

    You've been warned - by Angry CT Guy himself!

  6. #46

    Re: Questions and suggestions for the customers!

    it's a good time to buy ct stock because it's doing so lousy.

    "bringing Forzani into the fold will likely overshadow past concerns about the lack of growth within Canadian Tire’s core retail division."

    "key challenges at the retailing division persist for the longer run"

    only ct people would brag about how lousy their stock is doing.

  7. #47

    Re: Questions and suggestions for the customers!

    Well, Angry CT Guy sure is angry again, just because consumers are sharing information about how much CT sucks, compared to all the other retailers.

    For most products, consumer have at least 30 days to return them at any major Canadian retailer for a full refund, even if it’s defective, and even if it’s been used.

    Oh, wait. Not 'any major Canadian retailer'. There is a single exception: Crappy Tire!

    Are the Crappy Tire policies clear on this? Of course not – there are no clear statements on their web site, and no clear signs in their stores. The receipt only mentions a "warranty".

    Sure, other retailers might eventually ask you to send something for repair, if it’s defective. But only after 30 days. Maybe longer, like at Costco, and others.

    Do other stores force you to ‘ask before you buy’ for every product they sell? Of course not – only Crappy Tire is that crappy.

    Yet some Crappy People are actually proud of their crappy policies, since they are better for the store, and worse for customers. Shows you clearly how CT doesn't value its customers.

    Somehow all the other stores are able to foster good customer relations, but the Crappy People just aren't able to do it.

    For those interested in return policies of major retailers, here's some links to info about those retailers, including their web sites and their customer service numbers.

    Costco

    Costco Canada’s policy says, “We guarantee your satisfaction on every product we sell and will refund your purchase price”. Of course, this includes outdoor power equipment. Here are some links describing their policies:

    "Repair Only Warranty" - No Refund, No Exchange

    "Repair Only Warranty" - No Refund, No Exchange

    Note that Costco puts the restriction that the product must be “in the original packaging”, but the packaging does not need to be unopened, and the product does not need to be "unused”.

    Walmart

    Walmart Canada has similar policies, as described in this posts:

    "Repair Only Warranty" - No Refund, No Exchange

    One Walmart restriction is that, for gasoline-powered equipment, the gasoline should be drained before returning it for a refund. This is for safety reasons, and not some excuse to deny a refund.

    Home Depot

    Home Depot Canada also has a “satisfaction guarantee”, and will provide refunds for at least 30 days on items such as pressure washers and lawn mowers, if the customer is unhappy – even if the customer used it, and even it if is gas-powered.

    See "Repair Only Warranty" - No Refund, No Exchange for details.

    Do not buy from CT, because they have the worst policies (including for returns of unwanted goods) among major Canadian retailers.

  8. #48
    Probationary Member vin-man's Avatar
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    Re: Questions and suggestions for the customers!

    why is there sooo many CT employees on the ct sucks website??? Seems like a bunch of ct staff hired and paid to re-direct and hide complaint traffic!

  9. #49
    Posted by an unregistered user Guest-0537's Avatar
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    Re: Questions and suggestions for the customers!

    Quote Originally Posted by vin-man View Post
    why is there sooo many CT employees on the ct sucks website??? Seems like a bunch of ct staff hired and paid to re-direct and hide complaint traffic!
    Mostly it's just the Angry CT Guy, who gets mad if consumers find out about better stores, and take away his business. Or, if customers find out how to get refunds, so he loses money.

    He'll tell any lie, and post any insult, to try and bury the truth. Good luck with that, though!

    Other than him, there are maybe 1 or 2 other Crappy People who post here, trying to defend their beloved store, despite how crappy it's been proven to be, compared to other stores.

  10. #50
    Posted by an unregistered user Guest-0575's Avatar
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    Re: Questions and suggestions for the customers!

    On the back of the receipt, the GENERAL return policy is outlined. It might surprise some people, but items that are $200 don't have the same warranty as a $5 item. The policy CLEARLY states, that within 90 days the item can be returned for a full refund, IN ORIGINAL CONDITION AND PACKAGING. Original condition means that it HAS NOT BEEN USED. If an item has been used, it is considered defective because it CANNOT be resold. The policy clearly says on the receipt "If an item is defective, the manufacturer's warranty will apply". That is the MANUFACTURERS warranty, not whatever CT wants to do with your return. That means the item is getting sent back to the manufacturer and we have to follow THEIR instructions. The amount of people that i've had who bring back huge tile saws, shop vacs, and tents, used and dirty and either say its defective or they just don't want it anymore... it doesn't work that way. you don't get to use the product for one project or the tent for a weekend of camping and then return it because you only needed it for that. And all of those people act like complete assholes when we tell them we can't give them a refund. The warranty for a repair is not specifically listed on the return policy. It falls under "If a product is defective, the manufacturer's warranty will apply." Each warranty is product specific. We can't possibly print every single warranty on a receipt. So don't get mad if you want a refund for something that's a repair only, we don't make the rules, we just follow them. Grow up. Stop being so rude.
    Also - when you tell me you're "never coming back" or that you'll "just go to home depot"... I don't care, you're not hurting my feelings, so stop trying to. And hey, i'll see you next week, cause lord knows you'll be back.
    Can't forget - no need to yell at me when YOU show up at 10 mins after closing and you're mad because we won't re-open the store just to let you shop.

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