
Originally Posted by
CT_MANAGER
Hello,
I'm sorry but that is not entirely true. That are many cases in which the store is not credited unless certain steps are taken by the store in regards to defective items. For example, many faucets are required by the manufacture to have a "RMA" number when returning. Before that faucet can be returned, the store must contact the manufacture for authorization number. Many times customers return a faucet when it is leaking (part of regular maintenance of "wear and tear") and use this as a reason for return. In these cases authorization would be denied if it is a simple matter of giving the customer the correct replacement washer/cartridge.
If the store does not contact for Authorization first, that store is *NOT* credited for the return.
In regards to the 14 day policy, since many stores are franchised, the return policy can vary by store, same with price adjustments (which is not actually a policy of any store)
Regards
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