Thread: Canadian Tire doesn't honor their return policy?

The web site says 90 days with "in its original condition and packaging". So does the receipt.

The web site lists some exceptions. For electronics it says 30 days. Presumably this is "in original condition and packaging" also.

For a few items (media and ink etc.) the web site says "unopened", which would logically include "unused" (although it doesn't say that anywhere).

As you can learn elsewhere on this site, for defective items that are "repair only", the store cannot get a refund or exchange from their suppliers.

Make no mistake, if they gave a customer a refund or an exchange on one of those items, they will have to sell it as 'used', and thus will lose money.

Unless, I suppose, they sell a repaired items as 'new'. Very dishonest if they did that.

It is easy to see why stores will be reluctant to give a customer a refund or exchange, if they then have to get it fixed themselves and sell it for less, thus losing money.

Really very simple and logical, if you think about it for a second.

Originally Posted by Unregistered

There is no 14 day return policy on any item CT sells. If it was unopened and unused, then you have 90 days on that item. Call corporate customer relations, they will call the store to have it resolved.
There is no defective issue "where the store stands to lose money". And repair only items have that printed on the receipt. Smoke detectors are not one of those items.

Hello,

I'm sorry but that is not entirely true. That are many cases in which the store is not credited unless certain steps are taken by the store in regards to defective items. For example, many faucets are required by the manufacture to have a "RMA" number when returning. Before that faucet can be returned, the store must contact the manufacture for authorization number. Many times customers return a faucet when it is leaking (part of regular maintenance of "wear and tear") and use this as a reason for return. In these cases authorization would be denied if it is a simple matter of giving the customer the correct replacement washer/cartridge.

If the store does not contact for Authorization first, that store is *NOT* credited for the return.

In regards to the 14 day policy, since many stores are franchised, the return policy can vary by store, same with price adjustments (which is not actually a policy of any store)

Regards

Originally Posted by CT_MANAGER

Hello,

I'm sorry but that is not entirely true. That are many cases in which the store is not credited unless certain steps are taken by the store in regards to defective items. For example, many faucets are required by the manufacture to have a "RMA" number when returning. Before that faucet can be returned, the store must contact the manufacture for authorization number. Many times customers return a faucet when it is leaking (part of regular maintenance of "wear and tear") and use this as a reason for return. In these cases authorization would be denied if it is a simple matter of giving the customer the correct replacement washer/cartridge.

If the store does not contact for Authorization first, that store is *NOT* credited for the return.

In regards to the 14 day policy, since many stores are franchised, the return policy can vary by store, same with price adjustments (which is not actually a policy of any store)

Regards

Sorry, have to disagree with CT Manager....a store can not set it's own return guidelines for number of days. Against the dealer contract, so they have to adhere to corporate guidelines.
All proper steps have to followed to get credits, but as long as that's done, then we get credit.