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Thread: Canadian Tire doesn't honor their return policy?

  1. #41

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    Your suppliers are manufacturing/assembly slums in India and Asia,Rife with child labor (proven)
    now Alberta CT stores are shipping in immigrants to work the low qualifying positions, as reported by the Calgary Herald.
    FYI: Might want to get with the times and have a look at most products manufactured nowadays. Most of what you see sold in stores (whether it be Bestbuy, Canadian Tire, Future Shop, Zellars, Sears, anywhere) will say "Made in China"). This is nothing new and quite immature to use that as a grounds of insulting a particular store when most of what you have at home, including appliances would state it is made in "china".

  2. #42
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    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by CT_MANAGER View Post
    FYI: Might want to get with the times and have a look at most products manufactured nowadays. Most of what you see sold in stores (whether it be Bestbuy, Canadian Tire, Future Shop, Zellars, Sears, anywhere) will say "Made in China"). This is nothing new and quite immature to use that as a grounds of insulting a particular store when most of what you have at home, including appliances would state it is made in "china".
    That's supposed to be an excuse for child slavery...cause others are doing it???Now that is immature. At the end of the day it's
    the dollars that count and stores like yours take advantage of folks with little to spare.You already dropped your online sales.What's
    next? I'd say CT is on it's way to the same place as Eatons.

  3. #43

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    That's supposed to be an excuse for child slavery...cause others are doing it???Now that is immature. At the end of the day it's
    the dollars that count and stores like yours take advantage of folks with little to spare.You already dropped your online sales.What's
    next? I'd say CT is on it's way to the same place as Eatons.
    Might want to re-read what I replied with. I never indicated anything to do with "child slavery". All I stated was an act of trying to blame a particular store on the products sold due to where they are manufactured is not means to judge with. I stated that many stores and many products no matter where or who you buy from are "Made in china".

    And you're right, at the end of the day it IS all about the dollars.. Which is precisely why many companies are going to imported goods for less cost. Products are NOT how they used to be.. It seems everything is based on the cost of manufacturing which results in poor quality merchandise. This not exclusive to any 1 store, or company.

    Products are now being manufactured by cheap flexable plastics that easily break. Even the expensive computer desks you buy are usually made out of particle board that usually will have 1 or more either wrong drilled holes, missing holes, or misaligned. Nothing is like 30 years ago.. Cars are likely not to last.. I highly doubt new cars will last 30-40 years; they are made with too many brittle plastics and rubbers.

    At the end of the day, many products are manufactured cheaply to save on costs and unfortunately we all suffer. We all want quality but as the years pass, especially with our financial economy and the cost of living, more and more manufactures of your favorite products will resort to "imported" manufacturing.

    I am not here to be a target nor here to be on Canadian Tires sides for everything. I may be a Manager, I do NOT agree with everything. For what I find nothing wrong with, I will stand behind the company. What I don't agree with, I'll point out information and likely be on your side.

  4. #44
    Posted by an unregistered user Guest-0318's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    So to all the CT shills on these forums. I ask, Is it considered good business etiquette to refuse a refund
    to a customer because he refuses to produce personal details about themselves??Details that no matter
    what your told, is used to generate profit for the share holders at the expense of the consumer.That could be mistaken
    for extortion.on a small scale which is why CT gets away with it.
    Capitalism is a failed experiment.

  5. #45
    OttawaLocation
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    Re: Canadian Tire doesn't honor their return policy?

    Same thing happened to me. I bought an air conditioner that was horrible, didn't work well. I tried to return it after paying $400, and they refused it, saying it wasn't in "original condition", even though that's a vague term. I took it back after only a day, put it in the original box and everything. The manager was unbelievable rude, as was the customer service supervisor- I actually thought she was a man with long hair(her body was covered in tattoos so I thought she was a Harley dude). She had really bad body odor and bad breath too, I was almost gagging.

    Im going to dispute this with my credit card company instead.

  6. #46
    Posted by an unregistered user Guest-0351's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    Just wanted to say I work at Bed Bath and beyond and we accept everything that we don't think was stolen and we don't even have a return date policy. so how the heck are we able to stay in business and not Canadian Tire if they did that.

  7. #47
    Posted by an unregistered user Guest-0364's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    Hello everyone, my CT story has two parts It just goes to show that persistence pays off with stubborn management.

    PART 1.

    Yesterday we passed by a CT that was not our regular store. We first went to our neighborhood store, as the car battery we bought there 2 years ago died. It was still under limited warranty, so we wanted CT to fix that.

    Get to our store, go to the garage, and the employee says that they are full, come back tomorrow, and insists that whether or not the guarantee is honored, we would HAVE to pay a $33 inspection charge, on top of labor costs, even if the battery truly was defective. This didn't sound right at all, so we went to another CT farther from us..

    So at CT#2, the mechanics say they have room, it will take a couple hours, and they'll call us when it's ready. No problem there. 2 hours later, the car is ready and the Garage manager says the inspection fee is WAIVED because it was indeed the battery that was defective! We were happy, but couldn't help wondering if they were pulling fast ones at CT#1.

    PART 2.

    Here's where the story becomes twofold. While we were waiting for the car, we browsed, and we bought a hockey stick for our son.

    We get home, and unfortunately the stick is the wrong kind.. not enough flex. Ok no problem, so we'll return it, right?

    So naturally, the next day, I come home from work, grab the stick and go back to the closer store, CT#1

    There, the manager comes and says he will NOT take the item back, as he does not stock it. I say, excuse me?? and I point to the back of my bill that says for easy returns go back to ANY CT store... He says I have to go to the store where I bought it. He says there are exceptions.. I say, which? where? He does not answer. I see he's just being stubborn and stupid. ** He even says that he turned away a woman that very morning for the same reason and she left**

    I'm not taking this crap, So I pull up the corporate website on my phone and show him the same return policy there. This only frustrates him and he starts being petulant and rude to rude to me.

    Now I've worked in retail a while.. I know how these individuals act and think..

    So I call Head Office from my phone, right there.

    Surprisingly, I am not on hold long and the guy on the line is very Kind. I explain the situation politely and he tells me that yes, the manager MUST take the hockey stick back.

    He asks me to pass the phone to the manager. Manager sneers and brushes my hand away, saying he will not take the call! lol

    So head office guy says whoa, ok.. tells me to wait with him on the phone while his supervisor calls the store. This guy stayed on the phone with me throughout, and tells me that there should be no problem.

    While I'm waiting for their phone to ring, the manager sees me pacing and tells me don't complicate your life, go return it at the other store.. quite rudely..

    So I tell him, don't worry your bosses will tell you to take it back.

    He replies, I wouldn't take it back even if the POPE told me to! I say, seriously??? He says, yeah, and even if my boss calls he will agree with me and we won't take it back.

    I'm like, this guy is on crack... You're the one complicating your life now buddy.. you are way out of line. i think he thought I was bluffing?

    I tell Head office, who was still on the phone with me, what he just said.. The nice man on the line is apologizing to me and sounds very concerned, says he's informed his supervisor of what I've just been told.

    Finally the manager is paged by head Office. And then the Head Office rep stays on the phone with me, offering consolation and taking the details of my complaint.

    A few minutes later, manager emerges, looking defeated, dejected, and makes his way to the front where my stick was still waiting with the young lady employee ( who also told me they wouldn't take it back earlier)

    Manager ignores me, but tells her, ok we'll take this stick back.

    I was thanking the guy who was still on the phone with me and he said his manager would be calling me in the next few days.

    So I take my cash, print my name and number on the back of the refund slip and as the manager is walking away, I kindly say.. Thank You Mr. Gagnon

    There is no apology, no explanation, no nothing. The only thing he did say as he turned his back and walked away, irreverently, is I'M GOING TO REMEMBER YOUR NAME, YOU.

    Ummm, was that a threat?? I don't know... but it wasn't what I expected from the manager of a national chain store.

    EPILOGUE: I get home and tell my wife what happened.. She says REALLY?? I tried to go return the stick earlier when you were at work! The manager was not nice to me and told me he wouldn't take it back! I tried to reason with him but he sent me away! I didn't have time to go to the farther store so I came home.

    How's that for a story? Bittersweet, but in the end I'm very satisfied with how corporate headquarters helped resolve this for me. Thank you Erin and Victor.

  8. #48

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    Hello everyone, my CT story has two parts It just goes to show that persistence pays off with stubborn management.

    PART 1.

    Yesterday we passed by a CT that was not our regular store. We first went to our neighborhood store, as the car battery we bought there 2 years ago died. It was still under limited warranty, so we wanted CT to fix that.

    Get to our store, go to the garage, and the employee says that they are full, come back tomorrow, and insists that whether or not the guarantee is honored, we would HAVE to pay a $33 inspection charge, on top of labor costs, even if the battery truly was defective. This didn't sound right at all, so we went to another CT farther from us..

    So at CT#2, the mechanics say they have room, it will take a couple hours, and they'll call us when it's ready. No problem there. 2 hours later, the car is ready and the Garage manager says the inspection fee is WAIVED because it was indeed the battery that was defective! We were happy, but couldn't help wondering if they were pulling fast ones at CT#1.

    PART 2.

    Here's where the story becomes twofold. While we were waiting for the car, we browsed, and we bought a hockey stick for our son.

    We get home, and unfortunately the stick is the wrong kind.. not enough flex. Ok no problem, so we'll return it, right?

    So naturally, the next day, I come home from work, grab the stick and go back to the closer store, CT#1

    There, the manager comes and says he will NOT take the item back, as he does not stock it. I say, excuse me?? and I point to the back of my bill that says for easy returns go back to ANY CT store... He says I have to go to the store where I bought it. He says there are exceptions.. I say, which? where? He does not answer. I see he's just being stubborn and stupid. ** He even says that he turned away a woman that very morning for the same reason and she left**

    I'm not taking this crap, So I pull up the corporate website on my phone and show him the same return policy there. This only frustrates him and he starts being petulant and rude to rude to me.

    Now I've worked in retail a while.. I know how these individuals act and think..

    So I call Head Office from my phone, right there.

    Surprisingly, I am not on hold long and the guy on the line is very Kind. I explain the situation politely and he tells me that yes, the manager MUST take the hockey stick back.

    He asks me to pass the phone to the manager. Manager sneers and brushes my hand away, saying he will not take the call! lol

    So head office guy says whoa, ok.. tells me to wait with him on the phone while his supervisor calls the store. This guy stayed on the phone with me throughout, and tells me that there should be no problem.

    While I'm waiting for their phone to ring, the manager sees me pacing and tells me don't complicate your life, go return it at the other store.. quite rudely..

    So I tell him, don't worry your bosses will tell you to take it back.

    He replies, I wouldn't take it back even if the POPE told me to! I say, seriously??? He says, yeah, and even if my boss calls he will agree with me and we won't take it back.

    I'm like, this guy is on crack... You're the one complicating your life now buddy.. you are way out of line. i think he thought I was bluffing?

    I tell Head office, who was still on the phone with me, what he just said.. The nice man on the line is apologizing to me and sounds very concerned, says he's informed his supervisor of what I've just been told.

    Finally the manager is paged by head Office. And then the Head Office rep stays on the phone with me, offering consolation and taking the details of my complaint.

    A few minutes later, manager emerges, looking defeated, dejected, and makes his way to the front where my stick was still waiting with the young lady employee ( who also told me they wouldn't take it back earlier)

    Manager ignores me, but tells her, ok we'll take this stick back.

    I was thanking the guy who was still on the phone with me and he said his manager would be calling me in the next few days.

    So I take my cash, print my name and number on the back of the refund slip and as the manager is walking away, I kindly say.. Thank You Mr. Gagnon

    There is no apology, no explanation, no nothing. The only thing he did say as he turned his back and walked away, irreverently, is I'M GOING TO REMEMBER YOUR NAME, YOU.

    Ummm, was that a threat?? I don't know... but it wasn't what I expected from the manager of a national chain store.

    EPILOGUE: I get home and tell my wife what happened.. She says REALLY?? I tried to go return the stick earlier when you were at work! The manager was not nice to me and told me he wouldn't take it back! I tried to reason with him but he sent me away! I didn't have time to go to the farther store so I came home.

    How's that for a story? Bittersweet, but in the end I'm very satisfied with how corporate headquarters helped resolve this for me. Thank you Erin and Victor.
    WOW!! That manager went BEYOND extreme! Whether the product is purchase from that particular store you should be able to return it without problems under normal circumstances. The only exception I could see with this excuse of "not purchased from our store" is this was purchased from a store in which the product is not a GFMA product and solely sold from that store. (usually a 91 product) which causes problems. In that case, not that the store it's being returned at doesn't want to, rather they can't because the product number can't even be entered into the cash till "not found" in which case it can only be returned to the store in which the tills reconcile the unique product number.

    I sure hope you can continue this further and show this "punk" that is NOT how to ask, especially in his position! He's supposed to set an example for the rest of the staff. Was the store manager not available (or was this the store manager)?

  9. #49
    Posted by an unregistered user Guest-0366's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    There are a lot of things crappy tire dont tell you when you buy things and to be honest most times I have found them to be pretty good at returns.

    HOWEVER that said I have a crappy tire HORROR story that so far has left me out of pocket by over $380 !.

    Short story is that two snow blowers were purchased and that the first one failed after a short period of use and was replaced by St Thomas store.
    Second one failed with the same symptoms as was brought to the store.
    The store sent this off for repair and a short time after a telephone call was received to ask what that actual problem was with the one sent for repair.
    I explained that it sounded like a machine gun when the start handle was engaged and then heard nothing more from Canadian tire.

    I was forced to purchase a THIRD snow blower this time a gas powered one.

    I moved home and with the season changing was going to probably sell the second snow blower still in the possession of Canadian tire.

    When I called at the store I was told that no trace could be found.
    After much searching I found the relevant paperwork and called the St Thomas store and to date have been in receipt of what I can only term as BS and excuses.

    Note that on many occasions I have been told by staff that “the manager is unavailable, on holiday” or other variations of that excuse.
    Mark “seasonal manager” (st thomas store) was adamant that it was nothing to do with the store that sent the snow blower away and that it should be
    “Taken up with corporate”

    This is unacceptable and that phrase was even mentioned by Canadian tire staff from another Canadian tire source

  10. #50
    Posted by an unregistered user Guest-0380's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    [I bought a snow blower put gas in it for the first time and it ran out of the engine all over the ground. Call CT. told it is a repair and to take it to the shop would not refund my money since all powered equipment is buy and your stuck with it even if it is defective. Total disregard for my time and now the repair shop says 3 weeks before it will be fixed. Canadian tire policy is such because it is crap they sell and they know it. Lost total disrespect for this company and I will speak with my money as well and doing my best to tell everyone about my story.

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