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Thread: Canadian Tire doesn't honor their return policy?

  1. #51
    Active Member DavidLeR's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    [I bought a snow blower put gas in it for the first time and it ran out of the engine all over the ground. Call CT. told it is a repair and to take it to the shop would not refund my money since all powered equipment is buy and your stuck with it even if it is defective.
    Please have a look at my postings in the "Sale of Goods Act" thread:

    Quote Originally Posted by DavidLeR View Post
    I just found a new (December 6th) "Moneyville" artilce by Ellen Roseman on the Sale of Goods Act.
    In most (if not all) provinces there is consumer protection legislation regarding defective merchandise.

    Unfortunately for Canadian Tire owners, they are obligated to give you a refund on defective items.

    Unfortunately for consumers, you may have to file a lawsuit to get your money back, which seems to cost $100 or so.

    Canadian Tire is the only major retail chain I've found in Canada that has a policy against returns of defective items, even though this is in violation of the legislation.

    Yet another reason to never buy anything from them.

  2. #52
    Sharpster
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    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    No I had a reciept, it was within the 90 days. The jacket had been worn, I did not try to conceal that. I did not imbelish, I did not raise my voice or behave rudely. I asked to speak to the supervisors when my clerk could not help me.

    I was the one who was treated badly. I didn't accuse the manager of selling me crap even after she went on about how she doesn't make down jackets and doesn't know whats wrong with it. She really wanted me to understand that this was CT's policy. I got it-I'm not buying anything at CT because of it.

    The policy says that the store is not going to be held accountable for quality. Again I got it and I will choose to do business with retailers who are willing to stand behind there products.

    Ps-You are not helping CT's cause, your attitude only proves that the store has contempt for it's customers. You assume and imply that I did something wrong or was being decietful! Wow.

    I own a successful business, if I treated my customers the way that I've been treated I wouldn't have many.

    Again I will be voting with my dollar. Thanks CT Manager for making it extra clear for me.


    Hi

    I am a completely different person reading this thread (also unregistered), and now I see why I should ban the whole company. I had a very similar experience where the store would not return the item. I had the reciept and item in the box, complete with canadian tire money and my debit card used to make the purchase. They would not return the item as I had no identification to prove I am who I say I am. Honestly who cares? The item is saleable condition, and I have proof of purchase....if you want to keep my bussiness, then take the item back. As it stands I will never shop there again. (Prince ALbert store) and due to the comments posted by a CT manager here exuding the same smug "we have your money who cares about your problem" attitude, I will not shop at ANY CT store again.

    I am also voting with my dollars, hope to see you in bankruptcy soon.

  3. #53
    Feeling Cheated
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    Re: Canadian Tire doesn't honor their return policy?

    I agree with previous posters that Canadian Tire has a different return policy for different items and you wouldn't know this until it was too late.

    My wife and I recently attempted to refund a toy Piano that was never opened at our local CT in Markham, Ontario. The reason for their refusal was because the toy is considered a Christmas item and not refundable after December 25th. Just how is a toy considered a Christmas item? It's not a tree nor a Christmas ornament.

    So buyer beware! It appears that CT has different return policies for everything.

    We will be voting with our dollar and not shop in another CT again.

  4. #54

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Feeling Cheated View Post
    I agree with previous posters that Canadian Tire has a different return policy for different items and you wouldn't know this until it was too late.

    My wife and I recently attempted to refund a toy Piano that was never opened at our local CT in Markham, Ontario. The reason for their refusal was because the toy is considered a Christmas item and not refundable after December 25th. Just how is a toy considered a Christmas item? It's not a tree nor a Christmas ornament.

    So buyer beware! It appears that CT has different return policies for everything.

    We will be voting with our dollar and not shop in another CT again.
    Hello,

    I definitely don't agree with that. Our new policy for Christmas items were classified as Christmas tree's, ornaments, Christmas lighting but not toys. If the store you took it at doesn't normally carry toys all year around (ie. a small store), then they may not want to take it back because they don't normally carry it. But I am sure that if you take it to another store with your receipt that you would be able to return the unused item.

    Christmas products would have been "stamped" on the receipt that the item was not returnable after the 24th. If on your receipt that it was not, then it shouldn't be considered part of the Christmas return policy.

    Of course any store can adjust this policy. I would take it to another store.

    Sorry you went thru this.

  5. #55
    Active Member DavidLeR's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Feeling Cheated View Post
    The reason for their refusal was because the toy is considered a Christmas item and not refundable after December 25th.
    We can now add this to the growing list of excuses that CT stores can surprise you with when you try to return something:

    - The store no longer carries that item.
    - It is a "return only" item.
    - The item wasn't sold by this store.
    - This item can only be returned in the first 30 days (or 14 days, or not at all).
    - The package was opened (even though it was unopened right before the store opened it 30 seconds ago).
    - The store thinks the item was used.
    - The store thinks the item was stolen.
    - It was a seasonal item.
    - It was a Christmas tree, ornament or lighting.
    - The customer refused to provide ID, or to let the store record all the personal and/or financial info. on their ID.
    - The store sold a defective item, but that's not the store's problem (even though this is illegal in some provinces).
    - The item had a 'lifetime' warranty, but the warranty is no longer being honoured.
    - The item wasn't defective when the store sold it; the customer must have damaged it.
    - The store's records show that the customer has returned too many items in the past.
    - The store thinks the customer was rude or impatient with store staff.
    - The store has decided to exercise its right to refuse the return, and they don't need to give a reason.

    -----

    Some people like to post relies here saying what the official policies are, and seem to be genuinely shocked each time that a store failed to follow the policy exactly.

    And they are shocked over and over and over again .... despite the name of this thread.

    Quote Originally Posted by Feeling Cheated View Post
    We will be voting with our dollar and not shop in another CT again.
    At this point in a thread's life, a store owner or employee typically jumps in and says, "We are making lots of sales, we don't need your money, you are just one person, you are a loser, we don't like you either, you'll be back next week".

    My usual advise: don't buy anything at CT unless you are absolutely 100% sure you will never need to return it.

  6. #56
    Posted by an unregistered user Guest-0397's Avatar
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    Exclamation Re: Canadian Tire doesn't honor their return policy?

    Just a small note,

    I am quite surprised to read some of the comments from the so called CT employees, including you CT Manager. Looking at part of the GENERAL RULES posted below, some of you (including the complainers) should re-read them, specially rule 1 & 4.

    1. Please DO NOT use abusive, vulgar, attacking and/or antagonistic messages.
    2. Please DO NOT post anything PORNOGRAPHIC, EXCESSIVELY VIOLENT, ILLEGAL, ABUSIVE or HATEFUL.
    3. Please post in the CORRECT forum.
    4. All posts must be written in English or French.
    5. No Harassment: Do not harass any other user posting messages to the forum. The determination of what constitutes harassment is at the sole discretion of canadiantiresucks.net web site staff.


    As an employee, be it a cashier right to the top and whoever is in between, you have the unfortunate duty to treat customers with respect. I know what you will say to that....Whatever, you represent the store. There will always be that person that will bully, expecting that his/her attitude will put them at an advantage. Learn to deal with them. Every situation is different, doesn't matter. Again, learn to deal with them.

    If I was to go to a CT store or any store for that matter, and get spoken to in ways that I have read in this blog, I can assure you that I would be talking to a lot of higher people in regards to my treatment. I have owned a business in the past, worked in customer service (after sales) for 2 different companies. So I have an idea what I am talking about.

    CT Manager, please, show some respect, reply politely. You are way too defensive. It is easy to act tough when you are not face to face with a person. I guess this one also applies to the complainers. Also for you CT employees, including you CT Manager, show some level of education and correct yourselves before posting.............You are after all representing CANADIAN TIRE.

  7. #57

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    Just a small note,

    I am quite surprised to read some of the comments from the so called CT employees, including you CT Manager. Looking at part of the GENERAL RULES posted below, some of you (including the complainers) should re-read them, specially rule 1 & 4.

    1. Please DO NOT use abusive, vulgar, attacking and/or antagonistic messages.
    2. Please DO NOT post anything PORNOGRAPHIC, EXCESSIVELY VIOLENT, ILLEGAL, ABUSIVE or HATEFUL.
    3. Please post in the CORRECT forum.
    4. All posts must be written in English or French.
    5. No Harassment: Do not harass any other user posting messages to the forum. The determination of what constitutes harassment is at the sole discretion of canadiantiresucks.net web site staff.


    As an employee, be it a cashier right to the top and whoever is in between, you have the unfortunate duty to treat customers with respect. I know what you will say to that....Whatever, you represent the store. There will always be that person that will bully, expecting that his/her attitude will put them at an advantage. Learn to deal with them. Every situation is different, doesn't matter. Again, learn to deal with them.

    If I was to go to a CT store or any store for that matter, and get spoken to in ways that I have read in this blog, I can assure you that I would be talking to a lot of higher people in regards to my treatment. I have owned a business in the past, worked in customer service (after sales) for 2 different companies. So I have an idea what I am talking about.

    CT Manager, please, show some respect, reply politely. You are way too defensive. It is easy to act tough when you are not face to face with a person. I guess this one also applies to the complainers. Also for you CT employees, including you CT Manager, show some level of education and correct yourselves before posting.............You are after all representing CANADIAN TIRE.
    Hello Unregistered,

    Please quote me where I have used non-English writing (I know of no other language), and Please quote any replies in which I have replied with any abuse remarks?

    I have always tried to help people out on here. If you look above I agreed with the poster in that I don't believe it was right for them to have been denied the return. I suggested that they take it to another store with their receipt and even apologized for them having to had gone thru this.

    Regards

  8. #58

    Re: Canadian Tire doesn't honor their return policy?

    If I have come across as an abusive, vulgar posting member, I do apologize as that is not what my intention was. I never said that I agree with everything that Canadian Tire does. I don't agree with much that goes on but like anyone else I have to follow the rules. Sure much can be desired as to how managers control their staff and how they commit and handle customer situations. I, many times use the "use your best judgment" much of the time. Rules can be broken to some degree; some cannot. Some managers won't break rules no matter how small, and others do.

    I'm only here to help point out some of the questions people ask and help to help others to understand why some of the things that Canadian Tire does.

    Regards

  9. #59
    Active Member DavidLeR's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    CT Manager, please, show some respect, reply politely. .... Also for you CT employees, including you CT Manager, show some level of education and correct yourselves before posting.
    I've been reading and posting on this site for a while, and I might even be one of Canadian Tire's most vociferous critics.

    However, in my time here, I've observed CT Manager to be consistently patient, calm, respectful and polite.

    (I would also say that CT Manager has excessively reluctant to acknowledge the poor practices that go on at CT stores, but that's a different issue.)

    I wonder, Mr/Ms Unregistered, if you might be thinking instead of another person (or persons), such as those who recently posted here under the name "CT Me", and were deserving of your chastisement?

  10. #60
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Canadian Tire doesn't honor their return policy?

    Now you're using vociferous? Jeez Louise. Did you think their collective IQ gone up that much over the holidays?

    I've found CT Manager posts to be quite unhelpful and more to the point, anti customer, pro stupid policy or just plain stupid will suffice. And so I would completely agree with the other unregistered posts that there "trying to be helpful but too dumb to get it posts" are offensive and deserving of a rule 1 citation for "antagonistic messages".

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