Thread: Canadian Tire doesn't honor their return policy?

Originally Posted by Unregistered

Did you remember to plug it in? Just asking.

soudns a lot like what a store owner would say.

blame the victim, make fun of them, be totaly unhelpful, deny them a refund.

Another victory for ct!

Originally Posted by Unregistered

It is so true. I bought a vacuum cleaner in 10-30 shopping mall CANADIAN TIRE, brossard, quebec. The vacuum was broken, not working for the carpet, even the light was not on. Next day I went back to return, I was told the same thing, NO RETURN, EXCHANGE ONLY TO VACUUM FAMILY PRODUCT!!! I regreted so much I bought it in canadian tire. NEVER BUY FROM CANADIAN TIRE!!! I will tell all people around me too. CANADIAN TIRE SUCKS!!!

Hello. Which vacuum was this? Did you have the receipt? What was the reasoning that they would not allow for a return? Thanks

Originally Posted by CT_MANAGER

Hello. Which vacuum was this? Did you have the receipt? What was the reasoning that they would not allow for a return? Thanks

don't see how the particular vacuum matters hes sayin this holds true for all of em

id expect if hed a had a receipt an exchange for a newun wouldnt even be put on the offer

reason seems to be cause its a vacuum. end of story

dont sound right to me. ya need to have faith in your machinees or they aint worth a darn

maybe laws in q beck are different. i thought they were better at least for the customer

never heard o this before for vacuums. seems like perty much anything whats got a motor in it is fair game

WTF is that rambling?

Originally Posted by handiman

don't see how the particular vacuum matters hes sayin this holds true for all of em

id expect if hed a had a receipt an exchange for a newun wouldnt even be put on the offer

reason seems to be cause its a vacuum. end of story

dont sound right to me. ya need to have faith in your machinees or they aint worth a darn

maybe laws in q beck are different. i thought they were better at least for the customer

never heard o this before for vacuums. seems like perty much anything whats got a motor in it is fair game

Originally Posted by Unregistered

WTF is that rambling?

Sorry. First time posting here and not so good at the typing yet. i'll take more time at it.

seems this man or woman was told its the same rule for a whole Family of vacuums so why does it matter which particular one it was? that's the reason they were given. wrong family of vacuums, so exchange only, end of story.

i expect if he or she had come in without a receipt they'd a turned him away right off the bat. instead they offered an exchange.

it just seems like a whole lotta questions just to figure out if this machine can be returned or not. the store already said no twice by the sound of it

it just don't sound right or fair to me. i know it's not something you use out in the yard or nothin like that. still you want to know its going to hold up. seems like this is one customr who lost faith in the vac, and now lost faith in the whole store to boot.

sorry. i meant Quebec. pretty sure they've got better laws to help people out with stuff like this. don't rightly know though.

seems like ct is getting stickier on things like this. every time you go into a store theres something else they won't stand behind.

snow blowers. tread mill. lawn mowers. weed whackers. now vacuums.

just seems to me if the things got a motor in it, them ct will drop you like a hot coal once they've got your cash.

one more way to pick the pocket of the average person who just wants a clean carpet.

Hello,

It could definitely depend on whether the customer had a receipt and what vacuum that was being returned under warranty. If the vacuum was a Roomba for example, the manufacture may allow for exchange only for the same product (IN/OUT) which can be the case for very expensive units like the $500 Roomba. If there was no receipt present, then there definitely would not be an allowable "return" on the product and the store may at their discretion allow for a replacement of another vacuum and to pay the difference. Regards.

Originally Posted by Handy man

i expect if he or she had come in without a receipt they'd a turned him away right off the bat. instead they offered an exchange.

Hello.

If the customer indeed come in without a receipt, then the product is not under the terms on the warranty conditions. (Proof of purchase with either a receipt, or itemized credit card statement [options visa/mastercard] ),
The receipt is used so it can be determined whether the product is indeed within the warranty period.

This is why a receipt is given; a proof of purchase and for warranty means in case the product were to be discovered defective. regards.

Originally Posted by Unregistered

I was at the Bentall Street Canadian Tire location in Vancouver this evening with a family member who was wanting to return an unopened smoke detector trio. It was within 90 days, I think it's only been 33 days. I don't believe smoke detectors fall under the category of the 'electronics that may only be returned within 30 days'. The manager certainly didn't say so. What the rude manager did say that it had to be returned within 14 days, and that was the refund policy and it's like that in all stores in general, that we should know that- it's common sense. Now nowhere on the receipt does it say it's 14 days. When my family member asked for the manager's name, she walked away VERY quickly, ignoring the question. Is it just me, or is this just plain ridiculous on the part of Canadian Tire? I tried calling Corporate Customer Relations but they're closed. I may try again tomorrow but I don't know if there's a point. Does anyone know anything about a supposed CT 14 day refund policy?

I have had a bad experience at the vancouver - cambie & 7th avenue store with customer service supervisor 'lolita' stating that they will not do return for refund even when I attempted to return a product within 90 days.

Originally Posted by Unregistered

I have had a bad experience at the vancouver - cambie & 7th avenue store with customer service supervisor 'lolita' stating that they will not do return for refund even when I attempted to return a product within 90 days.

It's easiest (but not always easy) if it's in an unopened box and you have a receipt.

If it's at least resellable, that helps.

Lots of people just try another store when they have problems. Results vary.

If it's defective, the stores might stand to lose money, so it can be an issue.

If it's one of their nasty "repair only" items, you will probably have a problem.

Originally Posted by Unregistered

It's easiest (but not always easy) if it's in an unopened box and you have a receipt.

If it's at least resellable, that helps.

Lots of people just try another store when they have problems. Results vary.

If it's defective, the stores might stand to lose money, so it can be an issue.

If it's one of their nasty "repair only" items, you will probably have a problem.

There is no 14 day return policy on any item CT sells. If it was unopened and unused, then you have 90 days on that item. Call corporate customer relations, they will call the store to have it resolved.
There is no defective issue "where the store stands to lose money". And repair only items have that printed on the receipt. Smoke detectors are not one of those items.