Page 1 of 10 123 ... Last
Results 1 to 10 of 93

Thread: Canadian Tire doesn't honor their return policy?

  1. #1
    Posted by an unregistered user Guest-0160's Avatar
    Join Date
    Jan 2008
    Posts
    1
    Rep Power
    0

    Canadian Tire doesn't honor their return policy?

    I was at the Bentall Street Canadian Tire location in Vancouver this evening with a family member who was wanting to return an unopened smoke detector trio. It was within 90 days, I think it's only been 33 days. I don't believe smoke detectors fall under the category of the 'electronics that may only be returned within 30 days'. The manager certainly didn't say so. What the rude manager did say that it had to be returned within 14 days, and that was the refund policy and it's like that in all stores in general, that we should know that- it's common sense. Now nowhere on the receipt does it say it's 14 days. When my family member asked for the manager's name, she walked away VERY quickly, ignoring the question. Is it just me, or is this just plain ridiculous on the part of Canadian Tire? I tried calling Corporate Customer Relations but they're closed. I may try again tomorrow but I don't know if there's a point. Does anyone know anything about a supposed CT 14 day refund policy?

  2. #2

    Re: Canadian Tire doesn't honor their return policy?

    If it was indeed unopened as you so claim (Sealed, Not used, resellable) then I don't see a reason why really to not allow the return. While it IS up to the particular stores descession, I don't see why it would be a hassle.

  3. #3
    Posted by an unregistered user Guest-0110's Avatar
    Join Date
    Jan 2008
    Posts
    76
    Rep Power
    0

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by CT_MANAGER View Post
    If it was indeed unopened as you so claim (Sealed, Not used, resellable) then I don't see a reason why really to not allow the return. While it IS up to the particular stores descession, I don't see why it would be a hassle.
    So, if someone opens up a sealed package and finds that the item breaks after the first use then they're shit out of luck, are they?

    P.S. - What the hell is "descession", genius?

  4. #4

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    So, if someone opens up a sealed package and finds that the item breaks after the first use then they're shit out of luck, are they?

    P.S. - What the hell is "descession", genius?
    Pardon? Return is sellable, unused condition is a return.
    Finding it defective is just that, DEFECT. Warranty. So why would you claim you're SOL?

  5. #5
    Posted by an unregistered user Guest-0110's Avatar
    Join Date
    Jan 2008
    Posts
    76
    Rep Power
    0

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by CT_MANAGER View Post
    Pardon? Return is sellable, unused condition is a return.
    Finding it defective is just that, DEFECT. Warranty. So why would you claim you're SOL?
    Another example of Canadian Tire not standing by their products. Why should I have to go to the trouble of mailing a product back to a manufacturer at my own expense when I just bought it 30 minutes ago?
    There are other businesses out there who are more than glad to take back defective items on the spot for either refund or exchange. To hell with Canadian Tire.

  6. #6

    Re: Canadian Tire doesn't honor their return policy?

    Quote Originally Posted by Unregistered View Post
    Another example of Canadian Tire not standing by their products. Why should I have to go to the trouble of mailing a product back to a manufacturer at my own expense when I just bought it 30 minutes ago?
    There are other businesses out there who are more than glad to take back defective items on the spot for either refund or exchange. To hell with Canadian Tire.
    Mailing products back to the manufacture? What exactly are you talking about. You return it to a Canadian Tire with your receipt and the situation is handled as per Warranty.

  7. #7
    Posted by an unregistered user Guest-0167's Avatar
    Join Date
    Jan 2008
    Posts
    2
    Rep Power
    0

    Re: Canadian Tire doesn't honor their return policy?

    CT MANAGER have you ever heard of consumer confidence? If I buy an item from your store and it's crap (ie a down jacket with fleece lining that turns out to shed feathers) and there isn't a reasonable replacement in store at that time give me my money back. I've choosen an actual store and not ordered online because I want hassle free service. Service, not attitude, not to be treated like I've commited a greivous crime by expecting a big retailer not to sell me crap. It's not up to me the consumer to quality control your store's purchases, if CT won't stand behind there products then as a consumer I have no use for them.

    In my situation a $100.00 purchase that I did finally get my money back, but not before being told by the stores manager that I was "making a stink". I was planning on buying an eliptical machine for xmas from CT-but not now. I'm telling everyone I know about CT's crappy service and misleading return policy.

    I will be voting with my dollar.

  8. #8

    Re: Canadian Tire doesn't honor their return policy?

    I see.. So you get bad service in your opinion from 1 store and you decide to boycott the entire corporation, where do you see the logic in that?

    Canadian tire many have to eat the cost of the merchandise so there is a code 12 (Customer Satisfaction). Many of the stores are franchised so it's the dealer who has to eat the cost so it's up to that particular stores discretion whether to or not.

    Personally if a customer told me that it was shedding features and they had their receipt, I would have no problem giving back their tender paid. If the Canadian tire you went to didn't do that, I would say not to shop at their store but why boycott the entire corporation?

    You going to boycott Wendy's because they missed fries in your last few orders?? Where does that make any sense? There is always 2 sides of a story and from what you described it seems you likely are not giving us the entire story. My guess is you were trying to get your tender back for the item without a receipt? That I can see happening where you would then cause a fuss that they would not give back your money... am I right?

  9. #9

    Re: Canadian Tire doesn't honor their return policy?

    ..........

  10. #10
    Posted by an unregistered user Guest-0167's Avatar
    Join Date
    Jan 2008
    Posts
    2
    Rep Power
    0

    Re: Canadian Tire doesn't honor their return policy?

    No I had a reciept, it was within the 90 days. The jacket had been worn, I did not try to conceal that. I did not imbelish, I did not raise my voice or behave rudely. I asked to speak to the supervisors when my clerk could not help me.

    I was the one who was treated badly. I didn't accuse the manager of selling me crap even after she went on about how she doesn't make down jackets and doesn't know whats wrong with it. She really wanted me to understand that this was CT's policy. I got it-I'm not buying anything at CT because of it.

    The policy says that the store is not going to be held accountable for quality. Again I got it and I will choose to do business with retailers who are willing to stand behind there products.

    Ps-You are not helping CT's cause, your attitude only proves that the store has contempt for it's customers. You assume and imply that I did something wrong or was being decietful! Wow.

    I own a successful business, if I treated my customers the way that I've been treated I wouldn't have many.

    Again I will be voting with my dollar. Thanks CT Manager for making it extra clear for me.

Page 1 of 10 123 ... Last

Similar Threads

  1. Return Policy is false advertizing
    By Guest-0042 in forum Personal Stories
    Replies: 13
    Last Post: April 14th, 2014, 05:50 PM
  2. Return policy
    By Bob in forum Personal Stories
    Replies: 164
    Last Post: June 14th, 2012, 09:38 PM
  3. Ask a question: TIRE CHAIN RETURN
    By CT_MANAGER in forum Employees Speak Out
    Replies: 2
    Last Post: December 1st, 2010, 11:13 AM
  4. Canadian Tire thanks you
    By 1jacques in forum General Canadian Tire Complaints / Chat
    Replies: 12
    Last Post: June 29th, 2010, 11:46 AM
  5. Canadian Tire Return issue
    By Christopher in forum Personal Stories
    Replies: 17
    Last Post: January 6th, 2010, 06:48 PM

Tags for this Thread

Posting Permissions