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Thread: Where are all the staff???

  1. #1
    ChachiHatesJoanie
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    Where are all the staff???

    I see a lot of people in red shirts working at Canadian Tire but the only one willing to acknowledge customers are the ones selling those crappy Canadian Tire store cards. The rest of the them run away at any sign of a customer needing assistance.

    Here. Let's do some employee training for you red shirt CT bunch: If you see a customer that looks confused you just simply say, "Is there anything I can help you with today?" You don't run away to another aisle like scurrying rats!

    Okay, it's hard to blame the lack of initiative of the CT employees. The training must be crappy, and they obviously keep a lean staff cuz the CT owners are cheap bastids. Why does every Canadian Tire have 15 checkouts but only 3 or 4 are staffed? Are the other 11 to try and make it look like a bustling store?

    Today it took me over 15 minutes to get a damn socket exchanged at the Exchange counter. Now, 15 minutes may not sound like much but consider that the actual physical exchange took a couple of minutes while one of the staff opened that "high secure, oh we don't want people stealing $5 sockets and $3 allen key sets" glass case.

    The rest of the time was spent waiting, and waiting, and waiting. It's rather ironic that my exchange was a straight exchange for one size for another. No refund, no rain checks,... So there's only one person manning the exchange counter so I have to wait for them to finish with some senior citizen with a gazillion questions about a sold out humidifier. Arrrrrrrgh!

    Meanwhile the other staff are wandering around aimlessly not even trying to look busy. WTF?

    So it's finally my turn and I'm told by the exchange counter person to meet with another CT store staff to get the socket I want from that "sacred locked glass case". It takes like 90 seconds because it's behind the exchange counter BUT now I have to wait AGAIN for the exchange person to deal with someone returning a GPS and wanting to use his CT dollars somewhere in the transaction.

    C'mon! That's ridiculous. I have to line up twice for a simple transaction and waste close to 20 minutes? What a joke.

    Thank God a Wal Mart is opening near me soon. Yeah, it's 'Merican but at least they have their crap together.

  2. #2

    Re: Where are all the staff???

    Haha it's true.

    I was there the other day had some questions about the angle grinder I wanted to buy.

    Swear to god staff go out of their way to look at the ground so they don't have to meet your eye and help you.

  3. #3
    Posted by an unregistered user Guest-0247's Avatar
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    Re: Where are all the staff???

    Have you ever considered the staff are not trained properly, how can we help you if we don't know about the products!! We are given tons of work to do in the day and we get yelled at by our managers if we don't finish them! We can't spend our whole shifts reading about products, and most of us are highschool/university students! We need to study and work on school, we cannot spend our time researching products to help you, we need to do our studies so we can get OUT of that HELL hole!

    WE ARE PEOPLE TOO!

  4. #4
    Posted by an unregistered user Guest-0251's Avatar
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    Re: Where are all the staff???

    Quote Originally Posted by Unregistered View Post
    Have you ever considered the staff are not trained properly, how can we help you if we don't know about the products!! We are given tons of work to do in the day and we get yelled at by our managers if we don't finish them! We can't spend our whole shifts reading about products, and most of us are highschool/university students! We need to study and work on school, we cannot spend our time researching products to help you, we need to do our studies so we can get OUT of that HELL hole!

    WE ARE PEOPLE TOO!
    So, I'm not quite sure what you are trying to say here..."we're students, and we're overworked, so its OK for us to ignore you"?

    You are working in the SERVICE INDUSTRY, your job is to PROVIDE SERVICE TO CUSTOMERS. If you can't provide service, then LEAVE. Maybe you are one of the new generation that expects to have a management job handed to them when you graduate, but suck it up and work a little. It builds character, and you turn out to be a better person, instead of a whining sniveling "if you spank me I'll call the police" spoiled child of the current generation.

  5. #5
    Posted by an unregistered user Guest-0220's Avatar
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    Re: Where are all the staff???

    Quote Originally Posted by Unregistered View Post
    So, I'm not quite sure what you are trying to say here..."we're students, and we're overworked, so its OK for us to ignore you"?

    You are working in the SERVICE INDUSTRY, your job is to PROVIDE SERVICE TO CUSTOMERS. If you can't provide service, then LEAVE. Maybe you are one of the new generation that expects to have a management job handed to them when you graduate, but suck it up and work a little. It builds character, and you turn out to be a better person, instead of a whining sniveling "if you spank me I'll call the police" spoiled child of the current generation.
    I want to try and address both sides of this argument, since the lack of education on both sides NEEDS addressing: 1) If you accept a job, quit complaining that it is actually work and that you have to put forth some effort....I don't care if it's minimum wage or not, the "get paid lots and work little" went out with the bankruptcies and plant closures in the early 90's as Canadians found out that they can't compete on a global basis with overseas countries that would love to have 1/2 of our standard of living. 2) Expectations of a small fringe of retail customers have become ridiculously high....ie. wanting low prices with the customer service of a niche shop. It's not going to happen....there is no business model that would put 20% margins (pre-expense) and expertly trained staff together. It's one or the other...if you are willing to pay the extra $$ to have some expertise, extra bodies, or career minded retail staff....then I suggest you go to the niche shop....only problem is that most of these shops are closing down, have already gone under, or are at least close to either. If a store like Canadian Tire or Sears or Walmart can make 95% of their customers happy (not saying they are), then they really don't cater to the 5% that want the service of a small niche store, but the price that a mass retailer charges. Get it....MASS Retailer.....they are not in the business of catering to the fringe.....get over it.

  6. #6
    Posted by an unregistered user Guest-0260's Avatar
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    Re: Where are all the staff???

    I was told by a friend that worked at CTC when I asked her that very question that,"we are told not to ask customers if they need hep and to avoid contact with them if possible because it will lengthen their stay in the store and they may purchase more items than what they came in for."
    I have seen this type of behaviour every time I've visited a store. I can wander for what seems like a very long time looking for an item and not one associate will ask if I need help and I know they see me searching.
    On another front, I just got an estimate for some automobile work at a CTC store here. The sticker shock about killed me. So, I called a local Tirecraft store and get this, half! That's right. The estimate was half of what CTC charged. Sorry to hijack the thread but it needed said. You'd think I'd learn my lesson and avoid CTC stores as well.

  7. #7
    Posted by an unregistered user Guest-0164's Avatar
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    Re: Where are all the staff???

    Quote Originally Posted by Unregistered View Post
    I was told by a friend that worked at CTC when I asked her that very question that,"we are told not to ask customers if they need hep and to avoid contact with them if possible because it will lengthen their stay in the store and they may purchase more items than what they came in for."
    I have seen this type of behaviour every time I've visited a store. I can wander for what seems like a very long time looking for an item and not one associate will ask if I need help and I know they see me searching.
    On another front, I just got an estimate for some automobile work at a CTC store here. The sticker shock about killed me. So, I called a local Tirecraft store and get this, half! That's right. The estimate was half of what CTC charged. Sorry to hijack the thread but it needed said. You'd think I'd learn my lesson and avoid CTC stores as well.
    You are sooooo full of shit!!!! No store would ever train there staff that way, if you are not lying (like the misserable bitch you are) then your freind is lying..... dumb shit

  8. #8
    Posted by an unregistered user Guest-0260's Avatar
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    Re: Where are all the staff???

    Quote Originally Posted by Unregistered View Post
    You are sooooo full of shit!!!! No store would ever train there staff that way, if you are not lying (like the misserable bitch you are) then your freind is lying..... dumb shit
    Damn, No you worthless shit hole. Unlike you, I know what the fuck I'm talking about. Lets do spelling first. Miserable. There, that should help your pathetic little ass. Lets do another. Friend. There. Keep those spellings in your notes. Oh, and for added effect, I just got an estimate from your beloved Canadian Fuck Tire for some front end work. Took the 31 dollar estimate to Tirecraft where they did an excellent job and saved me 400 dollars. Mechanic said, and I quote."We do not believe in charging for things that don't need done." Imagine that....
    And evidently Canadian Tire DOES train their staff that way.

  9. #9
    Posted by an unregistered user Guest-0205's Avatar
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    Re: Where are all the staff???

    Problem with Canadian tire, is that not only do the employees have to help customers they also have 30000 million other duties to do, which don't include necessarily listening to your life story about your previous angle grinder, which one your dad used, or other family members. not only that, maybe the employees arent the problem.. ever wonder if it's yourself??? probably not.. because you are a superstar when it comes to work... no slacking, always on the ball.. and your the CEO of your own company... right??? lol give your freaking head a shake.

  10. #10
    Montreal
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    Angry Re: Where are all the staff???

    Overworked? How does walking around Crappy Tire - looking stoned out of your head - with no answers or any other type of service, make you overworked?

    Try actually working for a living - and then complain of being overworked.

    Nothing but 16 year old Bums working at Crappy Tire - or the Retard that is always Pushing the Pen on you - to get one of their credit cards. Dum da Dum dumb ....... Duuuuuuuuuuuuuuumb

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