It's to bad things have to get this far. Did you ever notice that things do not happen the way you want them to go, anywhere you shop ? Alot of the things you say is true, but by now you should know better. You should be taking the precautions of the (what and what not,) of services and products you can purchase at CT or any other retailer. You my friends are experiencing what everyone in the rest of this world is and has been for decades. Your not alone. I deal with the Port Hawkesbury NS store, and have good to great results. You have to get to know your mechanic that you wish to have work on your vehicle, and firmly request that he/she actually performs the work. As far as buying parts,the same applies. Don't assume that everyone knows or should know everything. You have to pick your merchant and stay with them, to get good results. The best thing at CT a lot of people do not agree with me, is buying tires. Road hazard warranty, and with the extended warranty, means free tires every two seasons. Trust me. But you will have to figure out that one on your own. With all that been said, I therefore refuse to sign this petition. Sorry that you all have so many problems!!!