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Thread: Returned goods put back on shelf to be resold (to me)

  1. #11
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Returned goods put back on shelf to be resold (to me)

    You retail store guys are really that stupid! There goes my tax dollars subsidizing more bottom feeders like you.

  2. #12
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Returned goods put back on shelf to be resold (to me)

    Learn how to read CT Manager and home hardware flunky! Or better yet sound out the words slowly so you can get the lady's message!

    Like any kid would want to work in retail when they're all grown up. How pathetic!

  3. #13
    Active Member DavidLeR's Avatar
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    Re: Returned goods put back on shelf to be resold (to me)

    Certainly there are some inconsiderate customers who open boxes just out of curiosity, or open one package and then buy an unopened one.

    However, Canadian Tire has created their own monsters regarding returns, and then get upset at customers who are trying to protect themselves.

    In years past, if I had any doubt that an item wouldn't work when I got it home, I'd say to myself, "Well, if there's a problem, I'll just bring it back".

    Those days are long gone, now that CTC has the "Repair Only" policy on some items, often refuses to take returns on defective items, and randomly refuses to take back other items without any reason at all.

    These days, customers are being asked to assume 100% of the risk that an item CT has stocked on its own shelf is defective. Once the customer has paid for an item, it's likely that they will be stuck with it for life, or have to deal directy with the manufacturer - the new "You bought it, you're stuck with it, too bad if it's defective" approach.

    So, it's only reasonable for customers to thoroughly inspect items, knowing that they may well be screwed out of their money if the item CT had on its shelf is defective, as so many of them seem to be.

    That being said, I think that opening a package should be a last resort, and only with the intent to purchase the item that's in the box. Ideally, this is done with the permission of and in the presense of a clerk. Several times I've asked, "Can I open this? If it's OK, I'll buy it".

    CT has also shot themselves in the foot regarding returns of defective items. Customers find themselves right back at the service desk with a freshly-opened box of some item or other, being told that if it's defective they are stuck with it. Gee, if only it was still good, and the customer had just changed their minds.

    It should be no surprise that some customers, having innocently fallen into this trap, will yield to the tempation to say, "It's fine", rather than lose their money on a defective item that CT won't take responsibility for.

    Then, the same stores that chose these practices turn around and say, "What bad customers! They open boxes in the store! They lied to us and said the product wasn't defective!"

    How about allowing customers to return defective items that you stocked on your own shelves? How about dealing directly with the manufacturers who sent you defective items?

    Oh, wait. That would cost you too much.

    Yeah, your new system is much better.

  4. #14
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Returned goods put back on shelf to be resold (to me)

    My god, such hostile responses from retail store managers. It's any wonder that you're still in business at all!?!

    To the home hardware and CT Manager , I'm not an idiot. I'm just a smart shopper who watches out for HER money and does what's in HER best interest. That being said, I refused to be BULLIED into buying an unopened set, especially after finding out that two NEW sets were incomplete. By the way, if you read my post carefully I said that I opened one, and the store jerks opened the other. Not like I opened it in secret, in some corner of the store and was hiding it.

    Now, all MY TIME and EFFORT could have been salvaged if the store manager or whoever in charge at the time, THOUGHT it out and gave me a signed, written note indicating that there was a problem with missing lids and that he witnessed it himself and that he and the STORE WILL rectify the problem if I needed to return it for the SAME PROBLEM.

    Is that not reasonable retail store managers? Again, I didn't get that little peace of mind. I usually don't have to ask for such things, but the attitude and the nasty remarks during all that made it seem like it was my fault the lids were missing!!! Now I suppose I could've stooped down to your level and give you nasty people a lesson on manners outside of your store.

    CT Manager, as for "blaming the store for every little thing". When it's an expensive set, that you have gone to great lengths to chew the fat over, and there's something wrong with it, you damn right I blame the store. Especially after poor treatment and when your return policies are crap!

    To the jerks from the CT store that killed someone, go ahead and chase me. I served my country well. I don't run.

    From the retail responses it's obvious you're short on brains, customer service and quite biased towards your female customers.

    What stores are you at CT and homehardware manager? I'll show up there so you can call me an idiot to my face

  5. #15

    Re: Returned goods put back on shelf to be resold (to me)

    Quote Originally Posted by Unregistered View Post
    Learn how to read CT Manager and home hardware flunky! Or better yet sound out the words slowly so you can get the lady's message!
    would appreciate an explanation. What didn't I read?

  6. #16

    Re: Returned goods put back on shelf to be resold (to me)

    People seem to be acusing others of not reading and are on the defensive with me yet I never said anything of the sort. If you read my message.. And i QUOTE

    I have no problem with you opening up a box if you wish to view quality, and reassurance. What issue I do have is when we find people not just open the SEALED boxes but rip the box open, take out of all the cardboard, Styrofoam, and wrapping without thinking of how you would get it in the box again.

    Then after all that, I watch people just take a SEALED one and then leave the mess (many times completely unsellable) for other customers. People say you do this to ensure it's all there and nothing is missing.
    My issue is NOT opening packages but customers who don't bother to have an consideration to put it BACK the way it was.. Or if there was nothing wrong to take ANOTHER sealed package and leave US the unsellable product. THAT is our issue.

    Seeing how half the people don't want to take the time to actually register on here, it's hard to direct feedback when you are all anonymous.

    If I were to open a box (and I have in other stores) I KNOW what it feels like to have to deal with people who are inconsiderate all day. I open the boxes very carefully taking note where the cardboard are and placing them on the ground in the same order. I don't rip everything apart.. If everything is what I am looking for, I will take THAT one as it is.. Why would you be so inconsiderate to leave the MESS for everyone else to deal with and you take another sealed one? Perhaps I was brought up better. (BTW: when I refer to "YOU" it is directed as the "Customer" and NOT anyone in particular on this website).

    Seeing how people want to hide themselves on here, I can't direct my replies to say "Anonymous posting #1 on MM/DD/YYYYY at HH:MM"..

  7. #17
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Returned goods put back on shelf to be resold (to me)

    We opened up a few things here and there. Some were in plastic containers some were in boxes, just the way shop. CT douchebags you might want to clean up that mess, it makes the store look dirty.

  8. #18

    Re: Returned goods put back on shelf to be resold (to me)

    Quote Originally Posted by Unregistered View Post
    We opened up a few things here and there. Some were in plastic containers some were in boxes, just the way shop. CT douchebags you might want to clean up that mess, it makes the store look dirty.
    Well that is fine and dandy, the person BEFORE you, who did the very same, YOU got to deal with it because you're the one buying the products. So instead of getting mad at the store, why not point your anger at the people who are opening up the packages and leaving it a mess.

    NO STORE, will sit there taking everything out to see if all the parts are there. If someone opens up a box of 100 screws, do you really, honestly think ANYONE will lay them out on the floor and count to be sure they are all there?? NO, we, and everyone else would staple, tape, close up the package. Who ended up getting the blunt end of the stick? YOU the customer. Because people before you, opened up the packages (as you "UNREGISTERED" ABOVE admitted), and left it a mess. Now eventually you come into the store and discover the product YOU want was opened.. No it was not returned. It was a brand new product that was previously opened up and left for the next customer (you).

    So really.. Who's laughing?

  9. #19
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Returned goods put back on shelf to be resold (to me)

    Quote Originally Posted by CT_MANAGER View Post
    Well that is fine and dandy, the person BEFORE you, who did the very same, YOU got to deal with it because you're the one buying the products. So instead of getting mad at the store, why not point your anger at the people who are opening up the packages and leaving it a mess.

    NO STORE, will sit there taking everything out to see if all the parts are there. If someone opens up a box of 100 screws, do you really, honestly think ANYONE will lay them out on the floor and count to be sure they are all there?? NO, we, and everyone else would staple, tape, close up the package. Who ended up getting the blunt end of the stick? YOU the customer. Because people before you, opened up the packages (as you "UNREGISTERED" ABOVE admitted), and left it a mess. Now eventually you come into the store and discover the product YOU want was opened.. No it was not returned. It was a brand new product that was previously opened up and left for the next customer (you).

    So really.. Who's laughing?
    ct manager obviously you're stumped and confused by all that's going around you. Why don't you ask your high school / college employees to do the thinking for you. You could spend more time in the office and look busy. While you're at it, why don't you also demote yourself or transfer to the hot dog stand. A lot less to confuse you.

    This is one of the reasons why we enjoyed CT so much in highschool. It was terribly easy to run rings around people like you. With a good squad, we improved customer service > people came to us and avoided your type ( us vs customers mentality) for problems > sales improved dramatically during our time there that we beat their best instore sales records. You probably never heard of it but it's the 80/ 20 rule. 20% of the team is responsible for 80% of the results.

    Your responses to the army lady was quite rude and ignorant. You offered no apologies or helpful suggestions for her poor store experience. Rather you defend and perpetuate the ignorant attitude of the employees who were supposed to help her. Is that good customer service? What do you think she'll tell other people? Again, thinkings not your strong suit.

    So now you want to pass more bucks onto customers for why the stores a mess, why they can't buy unopened items, and why more shoppers have to resort to extremes in making sure their purchases are sound.

    "So really.. Who's laughing?" That would be your ex-customers.

  10. #20
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Returned goods put back on shelf to be resold (to me)

    Quote Originally Posted by CT_MANAGER View Post
    Well that is fine and dandy, the person BEFORE you, who did the very same, YOU got to deal with it because you're the one buying the products. So instead of getting mad at the store, why not point your anger at the people who are opening up the packages and leaving it a mess.

    NO STORE, will sit there taking everything out to see if all the parts are there. If someone opens up a box of 100 screws, do you really, honestly think ANYONE will lay them out on the floor and count to be sure they are all there?? NO, we, and everyone else would staple, tape, close up the package. Who ended up getting the blunt end of the stick? YOU the customer. Because people before you, opened up the packages (as you "UNREGISTERED" ABOVE admitted), and left it a mess. Now eventually you come into the store and discover the product YOU want was opened.. No it was not returned. It was a brand new product that was previously opened up and left for the next customer (you).

    So really.. Who's laughing?

    Whatever douchebag. Your store rips off people and sucks ass. I have fun opening stuff in the middle of the isleways and never by anything.

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