Thread: Returned goods put back on shelf to be resold (to me)

Quite of few stories popping up lately:


Debbie W.: Yep got a camera from C.T. pictures already taken on it and the case was NOT in the box either.

And these are just the reports I've read about on CT's own Facebook page!


Looking for skates?

DongRak J.S.: seems like they are selling used product without cleaning process or reconditioning, and refusing to refund to make money.

DongRak J.S.: if you are lucky enough, you might also get used socks with brand new skate shoes, in my case i bought a new backpack from canadian tire and got bible with some random people's pics in it, and cat's hair

Pete L.: Bought one- got it home- opened it up and it turns out someone else had already tried it out and returned it! No surprise there- (Unless they are normally packaged with wood chips in the chain housing... )
You get what you pay for... I'm sticking with Stihl-

interesting thought here.wonder if its because of the horrendous repair only policy that someone who is wise to this has made it look like the chainsaw hadnt been used in order to return it(probably didnt work anyway,but only way to get his money back).seems like canadian tire devious policies are making normal people having to become devious too.your creation CT your creation.

For sure, it's not hard to imagine what goes through the minds of many a consumer, when they are blind-sided by CT's ridiculous policy.

Maybe they bought something that is DOA, and Crappy is saying, 'take it for repair', or maybe even 'sorry, that product has no warranty - you own it now'.

Or maybe they opened the package, to discover that it doesn't do what it's supposed to. A snow-thrower that only throws fluffy snow, or a vacuum that won't pick up cat hair. May fine examples.

So the customer is stuck, trying to get the basic satisfaction they've always taken for granted at any other big store: getting a refund for a defective or unsatisfactory product.

But how to do that? The first run at Customer Dis-service often ends in frustration, as we read at CT's Facebook page almost daily.

You can just imagine the wheels turning:

"If they think it's unopened, I'll get a refund, but if I tell them it's defective, I'll get screwed".

I don't think it's right, for one person to inflict their lemon on another unsuspecting customer.

I don't think 'two wrongs make a right', if it's a different innocent victim.

But I can certainly understand the dilemma: how do I get my money back, if the retailer refuses to stand behind what they sell?

I suppose the customer could sue, and hope it doesn't cost too much, to hold Crappy accountable.

I suppose the customer could just chalk it up to experience, and join the ever-lengthening list of boycotters.

They might even exact some revenge, by joining those who periodically tell their tale of woe to the audience of Canadians at www.facebook.com/canadiantire.

Again, I don't think it's right for a customer to pawn off a junk product to someone else, anymore than it was right for Crappy to stick the first consumer with the dud, either.

But I certainly agree: this is a scenario of Crappy Tire's own making, in order to get undeserved profits from an unsuspecting public.

They should be ashamed of this type of conduct.

But like Rob Ford, they seem proud of behaviour that anyone else would find abhorrent.

Yuck!

finally i googled this rob ford....mr crack politician.nice parallels!and yes what you said is basically the point i was trying to get across-the dilemma customers are faced with when buying something that doesnt work properly and finding out you cant just return it for your money back.devious means to counter devious policies.sooner or later there wont be a product on their crappy shelves that hasnt been opened,used,found to be crap and returned only to be resold....what a picture that paints!a crappy store with absolutely nothing that you can buy that will work or hasnt already been used.canadian tire second hand thrift store maybe.

Could the problem be, that the manager his/her-self used the tent, and that's why it's in bad shape, but being sold as new?


Tim P.: bought a tent from canadian tire a couple of weeks ago, went camping this weekend and when i open the tent i discovered it was used, dead bugs inside, dirty and a little damaged. didnt know canadian tire was in the business of selling used products!. been trying to to talk to someone at the store i got it from for the past hour and got cut off by customer service and manager like 8 times. finally got a hold of customer service at head office and they are going to contact manager at the store and have him call me back ( if they can get a hold of him lol ) but may take a few days? what a waste of time!

The CT'ers swear it's never happened once in the entire history of their chain .... but this guy had it happen multiple times, in the same store, for the same item!



Mike M.: Yay Canadian tire. I love shopping for used-re boxed equipment that customers returned because they didn't work. Bought an air compressor there, brought it home, opened the box and there were old leaves stuck to it, along with it smelling like gasoline and greasy finger marks all over it. I returned it, only to be given ANOTHER previously enjoyed air compressor. I asked the older gentleman who brought me the box from the back, if he has another box in the back that wasn't opened before. He kind of acted dumb and said he didn't know what I was talking about. So I showed him the tape job on the box and said to him "usually when manufacturers tape up the boxes of the merchandise within, they use only one strip of tape to seal the box. You see how there are two layers of tape, and the under layer of tape has been cut, and the box here on the side shouldn't have tear marks where someone had previously opened. He went back into the back and brought back another re boxed compressor but this time the box was in somewhat better condition. So sufficed to say, I never buy large equipment from Canadian Tire anymore.