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Thread: customer service

  1. #1
    rochford2011
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    Angry customer service

    After many years of buying items mainly at a Canadian Tire store, the return department were rude and would not listen when I explained my problem I know the 90 day policy, but I bought an item in Jan 2010, because it was winter I never had a chance to use it when I did it did not work. and I was disabled from April until Set 2010,
    ask them to just to give me a credit as I probably have spent $ 20,000 over the years,
    I found I can get most of the items I require at Walmart, Home Depot, or sporting good stores. I do not want to step inside one of your stores until I have this problem resolved,
    A disgusted ex customer

  2. #2

    Re: customer service

    Hello,

    What item were you bringing back?

  3. #3
    Active Member DavidLeR's Avatar
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    Re: customer service

    Sorry to hear about your health problems. That makes everything else so much harder.

    I can see both sides to this issue.

    From your point of view, the defect wasn't apparent for a long time, so you didn't know it needed to be returned until after the 90 days. You were temporarily disabled and unable to try it out, or possibly unable to take it back right away (and didn't expect it to be defective when it was brand new). You've been a loyal customer. They were rude.

    From their point of view, they gave you 3 months to try it out, and bring it back if it was defective. That's a lot of time, and it's not their fault that you were sick/injured during that time. They are under no obligation to take it back at this point, even if you have been loyal.

    Also, CT has begun making it harder to return things. Even people who follow all the rules are being refused (see other threads on this forum).

    Can you get it fixed under a warranty from the manufacturer?

    If you are truly stuck with this item, I do have an idea. It could be considered dishonest or unethical. But, if you feel strongly about the issue, it might be a way around this.

    You could: 1) buy a second, new item now 2) go back to the store with the defective item, and ask for a refund using the new receipt.

    You might not feel comfortable doing this. At some point, you may need to lie. You might even get stuck with a new one plus the old one. The new one might be defective, too. You may need to do all this at a different store, who weren't even involved in the original transaction. But, it's an option (until they tighten the rules more).

  4. #4
    Posted by an unregistered user Guest-0276's Avatar
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    Re: customer service

    Hah. More proof for you haters out there. We deal with thieves and criminals like this everyday.

    Some stores are owned by the same people, and some staff work at more than one location. We catch more people like you everyday and we have the police and our lawyers deal with you. So go ahead and try that fraudulent switch and return at a different store. It's sad that you were sick boo hoo hoo, lost your job, going through a divorce, house burned down, etc I've heard it all but so what. You're not getting a return. We're not a store for bums.

  5. #5
    Active Member DavidLeR's Avatar
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    Re: customer service

    Quote Originally Posted by Unregistered View Post
    Hah. More proof for you haters out there. We deal with thieves and criminals like this everyday.

    Some stores are owned by the same people, and some staff work at more than one location. We catch more people like you everyday and we have the police and our lawyers deal with you. So go ahead and try that fraudulent switch and return at a different store. It's sad that you were sick boo hoo hoo, lost your job, going through a divorce, house burned down, etc I've heard it all but so what. You're not getting a return. We're not a store for bums.
    Well, there you go, rochford2011.

    If you try to trick them into taking back their defective item, you are:

    - A thief.
    - A criminal.
    - A fraudster.
    - A bum.

    And I only thought you'd be a liar, regarding exactly how long ago they sold you the defective item.

    I figured, worst case, you'd be stuck with 2 defective items, but instead you are:

    - Going to be caught.
    - Going to be arrested.
    - Going to be sued.

    I can't blame the store for being unhappy if you trick them into taking back the defective product they sold you.

    However, I see now the rudeness of which you wrote.

    Oh, and as for being disabled for half a year?

    "Boo hoo hoo".

  6. #6

    Re: customer service

    Something seems yo be missing from his post. He's describing a situation of a product being brought back in terms of the 90-day unused, original condition policy with receipt, however he mentioned it was not working. As a result, the warranty would take over depending on the item in question and whether he had his receipt at the time.

  7. #7
    Posted by an unregistered user Guest-0276's Avatar
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    Re: customer service

    Quote Originally Posted by DavidLeR View Post
    Sorry to hear about your health problems. That makes everything else so much harder.

    I can see both sides to this issue.

    From your point of view, the defect wasn't apparent for a long time, so you didn't know it needed to be returned until after the 90 days. You were temporarily disabled and unable to try it out, or possibly unable to take it back right away (and didn't expect it to be defective when it was brand new). You've been a loyal customer. They were rude.

    From their point of view, they gave you 3 months to try it out, and bring it back if it was defective. That's a lot of time, and it's not their fault that you were sick/injured during that time. They are under no obligation to take it back at this point, even if you have been loyal.

    Also, CT has begun making it harder to return things. Even people who follow all the rules are being refused (see other threads on this forum).

    Can you get it fixed under a warranty from the manufacturer?

    If you are truly stuck with this item, I do have an idea. It could be considered dishonest or unethical. But, if you feel strongly about the issue, it might be a way around this.

    You could: 1) buy a second, new item now 2) go back to the store with the defective item, and ask for a refund using the new receipt.

    You might not feel comfortable doing this. At some point, you may need to lie. You might even get stuck with a new one plus the old one. The new one might be defective, too. You may need to do all this at a different store, who weren't even involved in the original transaction. But, it's an option (until they tighten the rules more).
    fortheretailer@hotmail.com
    Aiding, abetting conspiracy tsk tsk

  8. #8

    Re: customer service

    Sorry about that, I meant he DOESN'T seem to be bringing back the item as part of the 90 day unused, resellable warranty since he mentioned it not working. This would be part of the manufacture warranty depending on the product in question and not the regular 90 day return policy.

  9. #9
    Active Member DavidLeR's Avatar
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    Re: customer service

    Quote Originally Posted by Unregistered View Post
    fortheretailer@hotmail.com
    Aiding, abetting conspiracy tsk tsk
    LOL. Very clever.

    But apparently the guy with that account lives in California - his zip code is 90210 :-)

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