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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #191
    Smart Consumer
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    How many posters does DavidLer post under? Smart Consumer has had different posts with different language attached. Hard to keep all the personalties straight after a while. Check out the donation box at the top of the page. Be very careful people. Something is amiss.
    I think you already covered this a while ago. Nice try, pretending you are two different Unregistered people, though.

    Quote Originally Posted by Unregistered View Post
    Smart Consumer is also DavidLer......looking for your DONATIONS.....got to keep his business venture alive.
    Luckily nobody believed you then either.

    Actually I think my language is pretty consistent.

    Plus don't forget DavidLer also runs this site.

    And is part of the Illuminati.

    And a Free Mason.

    And is secretly reading your mind and plotting to poison you.

    Have a good sleep tonight.

    Hint: He's he's in the closet!

    No, under the bed! Ahhh!!!

  2. #192
    Active Member DavidLeR's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    OK, a change of plan.

    I’m going to start with Costco, to provide background on the policies of Canadian Tire.

    Will we prove that Costco’s policies are just “variations of the same policy....not exact, but close enough” to Canadian Tire’s?

    Is it true that “all of the other retailers … they all same the same damn thing. power equipment is repaired or replaced at the sellers discretion”?

    Let’s have a look.

    Recall that I'm asking all retailers the following question about pressure washers and lawn mowers:
    "If I take it home and it doesn't work, how much time do I have to get a refund?"
    If there’s a period of time, even a day, when all models of washers and mowers can be refund, then I’ll give the store an “A” (Refunds Provided).

    If only an exchange is promised, then I’ll give the store a “B” (Exchange Provided).

    But if there's a store policy where even one model of pressure washer or mower cannot ever be refunded or exchanged, then I’ll give the store a fail of “F” (No Refund, No Exchange).

    I checked the following sources of information:

    1 – Store Web Site

    The official Costco refund/exchange policies is here:
    (Forgive me if I've posted that before.)

    “Merchandise: We guarantee your satisfaction on every product we sell and will refund your purchase price, with the following exceptions: … Electronics …. Diamonds”.

    "Costco may in the future restrict its return policy regarding other products. Restriction will be shown at the point of purchase."

    "We ask that you return all other merchandise within 30 days with a Costco receipt and in the original packaging. "

    So far, it looks like you've got at least 30 days, on anything they sell. It doesn't say "unopened" or "unused" or "in original condition", so you should be able to try it out to see if is defective.

    But let's look at other sources before drawing any conclusions.

    2 – Customer Service Line

    1-888-426-7826 (1-888-4-COSTCO).

    There were recorded messages that answered common questions, and said all defective merchandise can be returned for a “full refund” within 30 days, in the original packaging. It didn’t mention “unopened”, “unused” or "original condition".

    I then spoke to Diane, and asked my question about getting a pressure washier home and it not working. She told me that all merchandise can be returned within the first 30 days, and some items can be returned even after that time.

    I asked Diane about electric models vs gas powered. She told me that the same rules apply: at least 30 days. For gas-powered, they want the gasoline drained ahead of time for safety reasons.

    I also asked about gas and electric mowers. There is always at least 30 days to bring it back if it's defective.

    So, I’m going to give Costco full marks:
    “A” (Refunds Provided).
    I also asked what the difference is between their refund policy and their warranty? The store has a policy for refunds and exchanges. The warranty is from the manufacturer, and applies after the store’s return period has expired.

    3 – Internet Complaints

    I also did some Googling (yes, that’s now a word!).

    I used the following search:
    canada refund "pressure washer" problem complaint costco
    I put "canada" in the search to avoid U.S. complaints, but I think "canada" matched on this thread (“Repair Only Policy" - No Refund, No Exchange) a couple of times.

    The first 40 hits were mainly notices of sale prices, specific models, or positive comments on Costco’s generous return policies. I read them all and didn't see a single complaint about a pressure washer refund from Costco in Canada. There might be some out there, but there certainly aren't many.

    -----

    So, do “other companies in the same business selling the same products as ct have the same procedure”?

    Can we really say, “canadiantire's policy is exactly the same as all of the other retailers posted” on the CanadianTireSucks site?

    Based on what we’ve previously learned about Canadian Tire’s “No Refund, No Exchange” policy on “Repair Only” items, I’m tempted to say, “Hell, No”.

    Just to be sure, I’ll be taking a closer look at the Crappy Tire stores.

    But first, I want to write briefly about my visit to Costco, and what I saw at the store. It's hardly the same as the CT Experience.

  3. #193
    Active Member DavidLeR's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by DavidLeR View Post
    "Merchandise: We guarantee your satisfaction on every product we sell and will refund your purchase price, with the following exceptions: … Electronics …. Diamonds”.
    Just in case anyone thinks that Electronics can't be refunded, the "exception" is that you get 90 days, instead of just 30.

    (Maybe I'll check how many days you get at CT for electronics ...)

    I didn't really look at the Diamonds section; presumably they don't want you to return a fake diamond, but get back the price of the real diamond.

  4. #194
    Posted by an unregistered user Guest-0276's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    ummm you've proven zero. I'm a lawyer and you've proven nada. Don't pass go. I don't work for Canadian Tire. They're 50000 employees strong. Alot of things happen in that store and with minimum wage uneducated thieving union minded employees we do our best with them. Take more of your meds because you're clearly lying and making sense the Canadian Tire way.

  5. #195
    Un-Regis-Tard
    Guest Un-Regis-Tard's Avatar

    Re: "Repair Only Warranty" - No Refund, No Exchange

    A few snippets from a web page…..this proves nothing.

    You don’t know. You just assume. This is your interpretation only.....and you are wrong.

    The Costco web site is very clear….they absolutely will send it out for repair. Nothing you write here will change that simple fact.

    Make no mistake....Costco and every other major retailer in Canada have every legal right to send it for Repair Only…..this is good for customers because it keeps costs down.

    I’m all for healthy debate, but we at CT know the law, you don’t.

    I mean, they do. The store. Not me.

    Customers are dishonest and we can’t trust them. I mean, the store can’t.

    We....oops.....they....ABSOLUTELY has every right to protect ourselves.

    Themselves.

    This is the new world order implemented by the Achievers, and it’s working.

    The apple digs here. Under hockey a symbol.

    cn9o ieolcfvmerwe123`3

  6. #196
    mega lawguy
    Guest mega lawguy's Avatar

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Ummm....you've proven nothing. Take more meds.

    stop poking fun at the holes of the CT policy and the under achieving, under educated, over entitled minimum wage, middle class union people who provide bad service, not our policies, or I will use my real powers and real knowledge of CPA law and come up with a policy to automatically fine you for every bad thought you have of us and sue you in the supreme provincial court of canada if you don't pay. I will even call the police on you. That will teach you for having your own opinion and doing your own research against a mega mega billion dollar corporation with 50000 employees and 500 stores and you all can't be right or win against our army of real lawyers.

    That is all. Don't pass go on a green light. Don't collect your aeropoints. Policies don't expire. Customers do!

  7. #197
    Posted by an unregistered user Guest-0442's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by DavidLeR View Post
    OK, a change of plan.

    I’m going to start with Costco, to provide background on the policies of Canadian Tire.

    Will we prove that Costco’s policies are just “variations of the same policy....not exact, but close enough” to Canadian Tire’s?

    Is it true that “all of the other retailers … they all same the same damn thing. power equipment is repaired or replaced at the sellers discretion”?

    Let’s have a look.

    Recall that I'm asking all retailers the following question about pressure washers and lawn mowers:
    "If I take it home and it doesn't work, how much time do I have to get a refund?"
    If there’s a period of time, even a day, when all models of washers and mowers can be refund, then I’ll give the store an “A” (Refunds Provided).

    If only an exchange is promised, then I’ll give the store a “B” (Exchange Provided).

    But if there's a store policy where even one model of pressure washer or mower cannot ever be refunded or exchanged, then I’ll give the store a fail of “F” (No Refund, No Exchange).

    I checked the following sources of information:

    1 – Store Web Site

    The official Costco refund/exchange policies is here:
    (Forgive me if I've posted that before.)

    “Merchandise: We guarantee your satisfaction on every product we sell and will refund your purchase price, with the following exceptions: … Electronics …. Diamonds”.

    "Costco may in the future restrict its return policy regarding other products. Restriction will be shown at the point of purchase."

    "We ask that you return all other merchandise within 30 days with a Costco receipt and in the original packaging. "

    So far, it looks like you've got at least 30 days, on anything they sell. It doesn't say "unopened" or "unused" or "in original condition", so you should be able to try it out to see if is defective.

    But let's look at other sources before drawing any conclusions.

    2 – Customer Service Line

    1-888-426-7826 (1-888-4-COSTCO).

    There were recorded messages that answered common questions, and said all defective merchandise can be returned for a “full refund” within 30 days, in the original packaging. It didn’t mention “unopened”, “unused” or "original condition".

    I then spoke to Diane, and asked my question about getting a pressure washier home and it not working. She told me that all merchandise can be returned within the first 30 days, and some items can be returned even after that time.

    I asked Diane about electric models vs gas powered. She told me that the same rules apply: at least 30 days. For gas-powered, they want the gasoline drained ahead of time for safety reasons.

    I also asked about gas and electric mowers. There is always at least 30 days to bring it back if it's defective.

    So, I’m going to give Costco full marks:
    “A” (Refunds Provided).
    I also asked what the difference is between their refund policy and their warranty? The store has a policy for refunds and exchanges. The warranty is from the manufacturer, and applies after the store’s return period has expired.

    3 – Internet Complaints

    I also did some Googling (yes, that’s now a word!).

    I used the following search:
    canada refund "pressure washer" problem complaint costco
    I put "canada" in the search to avoid U.S. complaints, but I think "canada" matched on this thread (“Repair Only Policy" - No Refund, No Exchange) a couple of times.

    The first 40 hits were mainly notices of sale prices, specific models, or positive comments on Costco’s generous return policies. I read them all and didn't see a single complaint about a pressure washer refund from Costco in Canada. There might be some out there, but there certainly aren't many.

    -----

    So, do “other companies in the same business selling the same products as ct have the same procedure”?

    Can we really say, “canadiantire's policy is exactly the same as all of the other retailers posted” on the CanadianTireSucks site?

    Based on what we’ve previously learned about Canadian Tire’s “No Refund, No Exchange” policy on “Repair Only” items, I’m tempted to say, “Hell, No”.

    Just to be sure, I’ll be taking a closer look at the Crappy Tire stores.

    But first, I want to write briefly about my visit to Costco, and what I saw at the store. It's hardly the same as the CT Experience.


    Unlocked and unused or original condition only applies to return to stock items. Defects are a different situation, i.e. You would have to use something to know it was defective. Packaging won't matter for a defect.
    Pressure washers have a 30 day exchange at CT for defective electric models and have to be sent to repair depot for inspection on gas models. If it is defective and exchange is done.
    You need to get your facts straight.
    FYI-CT sells more pressure washers than any other retailer in Canada

  8. #198

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Unlocked and unused or original condition only applies to return to stock items.
    your an idiot and a liar

    ct jerk who doesnt even know their own rules

    nobody says unlocked you cant even type

    ct web site says original condition for any kind of refund or exchange - read it yourself

    costco doesnt screw customers like ct does - jerk

    Defects are a different situation, i.e. You would have to use something to know it was defective. Packaging won't matter for a defect.
    it will matter to ct - they will say screw you its not in original conditon

    anyway if its repair only you are screwed either way

    Pressure washers have a 30 day exchange at CT for defective electric models and have to be sent to repair depot for inspection on gas models. If it is defective and exchange is done.
    you are a liar and a jerk

    maybe 30 days for electric for cts own 1-800 number says the customer is screwed on gas powered - call the number

    Quote Originally Posted by Unregistered View Post
    liar

    call 1-800-387-8803. Press 5.

    ask about Product #39-8594-8

    here's the link

    "Simoniz 2900 PSI Gas Pressure Washer | Canadian Tire"

    find out the truth

    no returns, no refunds, no exchanges if it turns out to be defective

    we won't hold our breath waiting for you to write the truth any time soon though

    just more lies like you've always done

    even if you wrote the truth for once nobody in their right mind would believe a customer hater whos written as many lies as you have

    i hope you are well paid to lie to consumers whove been cheated

    cheated personally by you for all we know
    You need to get your facts straight.
    got the facts straight - thanks for showing what liars all ct reps are though.

    FYI-CT sells more pressure washers than any other retailer in Canada
    nobody will believe anything you say - you ct jerks are all liars

    even if you are right it just means ct cheats more canadians than any other retailer

    better to buy this or anything else for costco

    liar

    jerk

  9. #199
    Active Member DavidLeR's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    My prior post summarized the Costco refund policies, which anyone can obtain from their web site or Customer Service line, and through complaints found on Google.

    I also paid a visit to my nearest Costco store, to see if there would be more or different information. Maybe some surprise “Repair Only” policy that nobody had yet told me about, for instance?

    I checked out the seasonal section, for pressure washers and lawn mowers. There were various products in the area, but no signs or posters describing their refund policies or describing any exceptions.

    I went to the Customer Service desk, where an associate, Dana, was working. I asked her if there were any products at all that could not be refunded. She said that satisfaction was guaranteed, and that every product could be returned in at least 30 days. Some items could be returned even after 30 days, like electronics.

    Does this applied to pressure washer and lawn mowers, I asked? She said that it did.

    Does it apply to gas-powered machines, too, or only electric? She was a good sport and patiently told me that it was for everything in the store so, yes, both types.

    I asked if their return policy was dictated by the manufacturer’s warranty. She didn’t seem to understand. It was a new idea to her.

    So, I explained Canadian Tire’s “Repair Only” policy, where customers are stuck trying to get outdoor equipment fixed through the manufacturer’s warranty, because the store will refuse to give a refund or exchange.

    Her jaw literally dropped – she could not believe that a retailer would operate this way.

    That's when Dana gave me a hand-out that explains the policy of 100% satisfaction and refunds for items returned in the original packaging within 30 days.

    So, there you have it.

    No signs that may or may not be in the aisle telling you special rules.

    No surprise policy you can only learn about from Customer Service (if you think to ask).

    No contradictions.

    Just the same message: at least 30 days for a refund.

    And not at all like what happens at Crappy Tire, which I'll be describing in more detail later.

    Are all stores "the same damn thing" as Canadian Tire?

    Certainly not at Costco!

    Next up either: Walmart or Home Depot. I haven’t decided yet.

  10. #200

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by DavidLeR View Post
    That's when Dana gave me a hand-out that explains the policy of 100% satisfaction and refunds for items returned in the original packaging within 30 days.
    It would have been funny if you went & bought one right then and took it to Dana for a refund!

    Well maybe not so funny for her.

    But funny.

    And you could report whats on the back of the receipt, and how the return process works.

    Maybe another day.

    Won't be as funny though.

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