The CPA does not state a refund must be issued. That little tidbit of information was taken from Ellen Roseman, a consumer advocate lady. The CPA section states that the seller must "make good" on the defective item within the terms of the warranty. It does not specify what making good means, as it varies from product to product. as highlighted on other sites, if that means repair, repair is considered legal. That repair may include refurbished parts for said item.
Regarding franchising and profits. the half million figure, is in fact low, the average PROFIT (not revenue) across the country is much higher. Tim Hortons, although a very good franchise to own, is not nearly as profitable for franchisees. in the 80's and 90's it was extremely profitable. late 1990's TDL revamped the franchise agreement and although lucrative and profitable is very expensive to get into, and not as profitable as it once was, and not even close in comparison to canadian tire. A few hundred grand for most tim's , with a few popping closer to half a million. Consider that Tim's busiest store volumes (REVENUE) is in the 5-6 million range, where as some ct's are upwards of 30 million.
Believe what you want about what franchises will tell their potential owners, in fact many do say people will get rich when they don't. The numbers don't lie my friend, 6 and 7 figures are the normal, not the exception in canadian tire world.
Go on about your rants of screwing customers and no ethics or morals, your personal opinion is not important. Nobody has ever been able on here to answer one simple question, if it's all so incredibly illegal and so incredibly aimed at screwing customers, why do they keep going back? why do they keep spending money? why aren't people suing? answer that question and you will have shown some research and credibility skills
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