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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #351

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Luckily, they can figure you out for who you really are too ...
    You're a liar and a moron.

    You have no idea who I am - just an anonymous poster on an open forum. You are delusional if you think you know anything about me. Nice way to destroy any last thread of credibility you may have left.

    Quote Originally Posted by Unregistered View Post
    Let's not forget about even one credible example from any credible source that specifically says CT has an illegal return policy....just one....to back up your opinion. Otherwise, your opinion is a lie.
    I gather you don't like it when people say the truth: that Canadian Tire has an illegal policy (i.e., contrary to the laws of the province of Ontario).

    Well, too bad. OK, it's only my opinion. Fine. But its based on the laws in Ontario, and the definition of the term "illegal". I don't need a source to tell me what's true. I can think for myself.

    Besides, it makes no difference to the smart consumer who can check the may credible links provided, and get a refund from any retailer who tries to get around the laws in Ontario.

    Lots of credible sources already quoted here. Plus the laws themselves.

    Too bad for the CT greedy Dealer/Liars that the truth is out there, and consumers are learning their rights.

  2. #352
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    You're a liar and a moron.

    You have no idea who I am - just an anonymous poster on an open forum. You are delusional if you think you know anything about me. Nice way to destroy any last thread of credibility you may have left.



    I gather you don't like it when people say the truth: that Canadian Tire has an illegal policy (i.e., contrary to the laws of the province of Ontario).

    Well, too bad. OK, it's only my opinion. Fine. But its based on the laws in Ontario, and the definition of the term "illegal". I don't need a source to tell me what's true. I can think for myself.

    Besides, it makes no difference to the smart consumer who can check the may credible links provided, and get a refund from any retailer who tries to get around the laws in Ontario.

    Lots of credible sources already quoted here. Plus the laws themselves.

    Too bad for the CT greedy Dealer/Liars that the truth is out there, and consumers are learning their rights.
    Oh no, yacht boy can decide for himself what is legal and what is not. He doesn't need any proof, he can think for himself and make his opinion the law if he wants to. So instead of saying " there is no credible proof that says CT's policy is illegal", you say it doesn't matter....good luck with that.
    Look who the yacht boy moron is now.

  3. #353

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Oh no, yacht boy can decide for himself what is legal and what is not.
    typical ct liar

    cant even keep the posters straight - this has nothing to do with yachts

    Quote Originally Posted by Unregistered View Post
    He doesn't need any proof, he can think for himself and make his opinion the law if he wants to.
    typical ct liar

    explanation already provided that its illegal - just not references that ct liars say are needed

    nobody said they can make their opinion the law

    only that their opinion is based on the law and on definitions

    typical ct owner/liar

    Quote Originally Posted by Unregistered View Post
    So instead of saying " there is no credible proof that says CT's policy is illegal", you say it doesn't matter.....
    typical ct liar

    there is credible proof

    ct liars want to pretend it doesnt exist

    nice try though

    bottom line - customers can get a refund

    learn to deal with it

    maybe pack up your crappy stores and open a tim hortons

    i hear you can make lots of money from porn site and internet gambling

    maybe sell drugs since you have no morals

    ct liar

  4. #354
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    typical ct liar

    cant even keep the posters straight - this has nothing to do with yachts



    typical ct liar

    explanation already provided that its illegal - just not references that ct liars say are needed

    nobody said they can make their opinion the law

    only that their opinion is based on the law and on definitions

    typical ct owner/liar



    typical ct liar

    there is credible proof

    ct liars want to pretend it doesnt exist

    nice try though

    bottom line - customers can get a refund

    learn to deal with it

    maybe pack up your crappy stores and open a tim hortons

    i hear you can make lots of money from porn site and internet gambling

    maybe sell drugs since you have no morals

    ct liar

    Sorry faker advocates, you are wrong no matter how much you stamp your feet.

    Donation box at the top.

    600 plus sucks.com sites.

    Not even one example mentioning CTC's "illegal" policy

    No credible faker advocates here

  5. #355

    Re: "Repair Only Warranty" - No Refund, No Exchange

    I'm sure the site owners are pleased that your posts are increasing their advertising revenue. Good job! No need to donate, if you keep posting!

    If something is against the law, then it's illegal. Try to graps that concept. Nobody but CT Owner/Liars is demanding to see a web page for proof of such a basic fact.

    Speaking of web sites and proof, there's plenty out there that the customers are entitled to a refund for a defective item if they ask for it.

    Nothing you say and no policy the store has will make that right go away.

    Better learn to deal with it.

  6. #356
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    I'm sure the site owners are pleased that your posts are increasing their advertising revenue. Good job! No need to donate, if you keep posting!

    If something is against the law, then it's illegal. Try to graps that concept. Nobody but CT Owner/Liars is demanding to see a web page for proof of such a basic fact.

    Speaking of web sites and proof, there's plenty out there that the customers are entitled to a refund for a defective item if they ask for it.

    Nothing you say and no policy the store has will make that right go away.

    Better learn to deal with it.

    Better learn that you are going to get challenged and asked what your true agenda is if you can't even provide one example where a "source" says CTC's return policy is illegal. I mean, c'mon....you only need one example. Did you try writing Ellen Roseman, Glenn Robbins, Retail council of Canada, Fair Canada.ca, Consumercounsel.com. I mean, there are a ton of credible sources....or how about a case law that mentions CTC's illegal policy. Just one....why are you skirting it?

  7. #357
    Active Member DavidLeR's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Here’s Part One of my report into the return policies at Canadian Tire.

    Recall that I've already asked the following question about pressure washers and lawn mowers at Costco, Walmart and Home Depot:
    "If I take it home and it doesn't work, how much time do I have to get a refund?"
    Now, it's Canadian Tire's turn.

    The idea is to look at the simplest case, when the customer is innocent, the product is clearly defective, and the customer followed all the right steps.

    If the policy allows a period of time, even a day, when all models of washers and mowers can be refunded, then I’ll give the store an “A” (Refunds Provided).

    If the policy doesn’t allow a refund, but does allow a period when all models of washers and mowers can be exchanged, then I’ll give the store a “B” (Exchange Provided).

    If the there are any models of washer or mowers that cannot be refunded or exchanged, then I’ll give the store a fail of “F” (No Refund, No Exchange).

    I started out by checking the following sources:

    1 - Official store web site policy for in-store purchases in Ontario.

    2 – The "1-800" customer service number.

    3 –Google search for a standard phrase.

    4 – Information available in the aisles of the store.

    5 – Speaking to store personnel (Returns desk).

    There’s a lot to report on at the CT web site, so I’ll just start with that.

    -----

    Here is the Canadian Tire web site on refunds and exchanges:
    The site starts with a promising statement: “Easy returns: Save your receipt”.

    This is followed by, “To return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire ‘Money’”.

    A consumer who didn’t keep reading might not realize that none of that applies to a defective item, because the site adds a specific statement:
    “If a product is defective, the manufacturer’s warranty will apply.”
    What does that mean, exactly? How come Canadian Tire is linking their refund policy to the warranty, when the other major retailers don’t? How come there isn’t a general policy for all outdoor power equipment?

    And how do you know what the warranty is? Go to the store and look in the box? Ask at the Customer Service desk? I'm just trying to do some on-line research.

    Well, something I’ve found by looking around on the web site, is that most products have a “Features” section, that generally includes a note about a warranty. For pressure washers and mowers, these generally say “repair only warranty”.

    OK, but what is a “repair only” warranty? I couldn’t find a description on the site, and no other major retailers mention it. Besides, what does all this have to do with getting a refund for a defective item?

    Also, some products are “exchange only”. What does that mean? Is a refund allowed? What is the policy?

    No, the “refunds” pages doesn’t really answer any of these questions.

    Do I give an A, B or F?

    Maybe the customer service line will help.

  8. #358
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Are you for real? read , the information has been presented to you many times

    What is a repair only warranty?
    If it stops working, you take it to an authorized repair depot, they repair it with new or refurbished parts, you get the unit back, no charge, everything continues as normal. No you can not have your money back. (Don't even bother stating your CPA crap, your interpretation 2 months ago was wrong and still is today)

    What is an exchange only?
    if it breaks, or isn't workign right, you come to a store with your receipt, and within the specified period, you get a replacement item. No you can not get your money back, ditto for your CPA stuf.

  9. #359
    Posted by an unregistered user Guest-0367's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Are you for real? read , the information has been presented to you many times
    you ct types are way too stressed out. maybe a round of golf will help, lol.

    the point hes making is the web page doesn't explain these things.

    do you have some links to a ct web page that says what you wrote? a customer only looking at the page wouldn't know what you wrote.

    i see you are pre-objecting to things that havent even been said yet.

    you seem a little bit worried about whats to come.

  10. #360
    Posted by an unregistered user Guest-0367's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    If it stops working, you take it to an authorized repair depot, they repair it with new or refurbished parts, you get the unit back, no charge, everything continues as normal.

    What is an exchange only?
    if it breaks, or isn't workign right, you come to a store with your receipt, and within the specified period, you get a replacement item.
    Yo, CT genius.

    The question isn't, do we get it repaired and what does it cost.

    The question is, do we get a refund just like at all the other stores.

    Plus you are spoiling the suspense, and spilling the beans about how much CT sucks.

    Thanks for pointing that out though.

    It's good to know there's a consensus.

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