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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #361
    Posted by an unregistered user Guest-0367's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    i'm sure the store owners would be just ecstatic if we customers dragged the junk they sold us off to the nearest repair depot or back to the store or whatever so that the stupid thing can get fixed.

    ecstatic because they got the junk at a discount in the first place with no return or exchange option.

    ecstatic because then they dont have to give us our money back even though the thing doesnt work - too bad, the customer owns it now.

    lots of horror stories here and on red flag deals and other complaints sites.

    but the customer? not so ecstatic.

    waste time taking it home only to find out it doesn't even work. more wasted time boxing it back up again to take it to the store. then the big suprise at the returns desk that they won't even stand behind it. then, gee, thanks ct jerks for arranging the repair for me, instead of giving my money back.

    then go home again. do without the use of the thing you just bought brand new. wait around and then call a bunch of times to see if its ready yet. maybe somebody even loses the thing along the way, like you can read about on line. what do they care - they've got your money no matter what.

    eventually if you are lucky it might get fixed. you have to go for another extra trip to fetch the thing home again a secpmd time and maybe it'll just break again the next time you try to use it because its junk to begin with. just check out some of the stories out there. google pressure washer.

    ct knows these things are junk. that's why they won't stand behind what they sell. instead they sneek in a rule to catch you up. it's not even mentioned on the web page as we now learned.

    oh, the customer doesn't like it? well its your fault for being a scammer and a fraudster. we'll just issue a traspass notice. we don't want union whiners like you in our store anyway. how dare you ask to be treated the way other stores would treat you. dont' you know this is Crappy Tire?

    customer are better off to just avoid the whole ct mess and buy from somebody who will stand behind their products. costco. walmart if you don't want a membership. home depot even. maybe rona.

    whatever you do avoid ct and their crazy repair only or exchange only bs.

    is there anything left in the store where you can just get your money back if its junk? doesn't look that way.

  2. #362
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Trash talking junk!
    Is there anything in the store you can get money back on? tons of stuff. In fact about 98% of the store carries a straight up warranty and return option.

    Gas powered products are not returnable, it's that simple. Why is that so hard to grasp?
    it breaks, it gets fixed under warranty. inconvenient, perhaps. it's not a perfect world, what can ya do. If you'd bothered to pay attention to previous threads and information, although you probably are just someone else who already has been under a different name, you'd have noticed a dozen other products not carried by ct that clearly wre proven, with information directly from the sellers and manufacturers that explain "Repair warranty" for this item if it is found to be defective.

    You as a consumer does not have an absolute right just to say give me cash back. If you buy a computer, you can't use it and just hump it back to the store for your cash back. try that with the purchase of a cell phone, an automobile, tires, AA batteries, televisions.... the list goes on. No Act or Legislation is going to cover any of those purcahses and opt to get your cash back. It doesn't work that way, it never has, it never will.

  3. #363

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Trash talking junk!
    dude, you’ve got some serious anger issues.

    Quote Originally Posted by Unregistered View Post
    Is there anything in the store you can get money back on? tons of stuff. In fact about 98% of the store carries a straight up warranty and return option.
    really? sounds like you are just making up figures now.

    remember, we are talking about defective items, here.

    what proof do you have that 98% of the items in the store have some kind of "return option" that allows a refund if it's defective?

    some internal report you can post? an online survey of products? something from the annual report?

    anything at all to show you aren't just making things up?

    actually, I looked at 9 randomly chosen items on the web site. Guess what I found?

    of those 9 items, 7 had either the 'repair only' or the 'exchange only' warrantiy, so no refund, ever, on roughly 80% of the items in the store.

    and the other 2? one was a "special" warranty, and the other said "no warranty". so probably about 100% have no refund.

    in fact, not a single item I checked even mentioned "refund" or "money back guarantee" or anything like that

    so where is the "tons of stuff" where we can get refunds if it is defective (i.e., "junk")? where's your proof that it's 98% for defective items?

    Quote Originally Posted by Unregistered View Post
    it breaks, it gets fixed under warranty. inconvenient, perhaps. it's not a perfect world, what can ya do.
    i'll tell you exactly what us customers can do. we can buy from any other store who will give us a refund, instead of going through the bogus ct repair warranty hassle that was described earlier.

    Quote Originally Posted by Unregistered View Post
    a dozen other products not carried by ct that clearly wre proven, with information directly from the sellers and manufacturers that explain "Repair warranty" for this item if it is found to be defective.
    are you really going to dredge up that crap again?

    this thread has already shown that all the other major retailers offer refunds for defective items

    the only store where the warranty even matters for refund issues is ct

    or are you just not paying attentilon?

    Quote Originally Posted by Unregistered View Post
    You as a consumer does not have an absolute right just to say give me cash back.
    i guess you really haven't been paying attention.

    all those links on the Sale of Goods Act thread describe exactly that. refund if its defective. make no misktake - Ontario consumers have exactly that right.

    methinks you just dont like it

    Quote Originally Posted by Unregistered View Post
    No Act or Legislation is going to cover any of those purcahses and opt to get your cash back. It doesn't work that way, it never has, it never will.
    see the sale of goods act and the consumer protecton act. refund if its defective. try to pay attention

    but the customers? we are way ahead of you on this one.

    way ahead

  4. #364
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    dude, you’ve got some serious anger issues.



    really? sounds like you are just making up figures now.

    remember, we are talking about defective items, here.

    what proof do you have that 98% of the items in the store have some kind of "return option" that allows a refund if it's defective?

    some internal report you can post? an online survey of products? something from the annual report?

    anything at all to show you aren't just making things up?

    actually, I looked at 9 randomly chosen items on the web site. Guess what I found?

    of those 9 items, 7 had either the 'repair only' or the 'exchange only' warrantiy, so no refund, ever, on roughly 80% of the items in the store.

    and the other 2? one was a "special" warranty, and the other said "no warranty". so probably about 100% have no refund.

    in fact, not a single item I checked even mentioned "refund" or "money back guarantee" or anything like that

    so where is the "tons of stuff" where we can get refunds if it is defective (i.e., "junk")? where's your proof that it's 98% for defective items?



    i'll tell you exactly what us customers can do. we can buy from any other store who will give us a refund, instead of going through the bogus ct repair warranty hassle that was described earlier.



    are you really going to dredge up that crap again?

    this thread has already shown that all the other major retailers offer refunds for defective items

    the only store where the warranty even matters for refund issues is ct

    or are you just not paying attentilon?



    i guess you really haven't been paying attention.

    all those links on the Sale of Goods Act thread describe exactly that. refund if its defective. make no misktake - Ontario consumers have exactly that right.

    methinks you just dont like it



    see the sale of goods act and the consumer protecton act. refund if its defective. try to pay attention

    but the customers? we are way ahead of you on this one.

    way ahead


    Still trying to win on your interpretation? Even though you can't find even one example that says CTC's return policy is illegal?
    The retailer must make good on defective items and how they make good is up go them. If it is an exchange, then it is an exchange. That will most certainly stop the "I just wanted to try it out to see if I like it crowd", or the "I just needed it for the weekend crowd", or the "I had buyer's remorse after I used it crowd". Yep, for all those people looking to get cash back.....they better shop somewhere other than CT.
    Most legitimate customers are happy with an exchange. And if something is truly defective right from the factory, a full recall is issued....for a CASH refund...every time. For all other items, true defects are not the norm and that's why exchanges work.

  5. #365
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by DavidLeR View Post
    Here’s Part One of my report into the return policies at Canadian Tire.

    Recall that I've already asked the following question about pressure washers and lawn mowers at Costco, Walmart and Home Depot:
    "If I take it home and it doesn't work, how much time do I have to get a refund?"
    Now, it's Canadian Tire's turn.

    The idea is to look at the simplest case, when the customer is innocent, the product is clearly defective, and the customer followed all the right steps.

    If the policy allows a period of time, even a day, when all models of washers and mowers can be refunded, then I’ll give the store an “A” (Refunds Provided).

    If the policy doesn’t allow a refund, but does allow a period when all models of washers and mowers can be exchanged, then I’ll give the store a “B” (Exchange Provided).

    If the there are any models of washer or mowers that cannot be refunded or exchanged, then I’ll give the store a fail of “F” (No Refund, No Exchange).

    I started out by checking the following sources:

    1 - Official store web site policy for in-store purchases in Ontario.

    2 – The "1-800" customer service number.

    3 –Google search for a standard phrase.

    4 – Information available in the aisles of the store.

    5 – Speaking to store personnel (Returns desk).

    There’s a lot to report on at the CT web site, so I’ll just start with that.

    -----

    Here is the Canadian Tire web site on refunds and exchanges:
    The site starts with a promising statement: “Easy returns: Save your receipt”.

    This is followed by, “To return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire ‘Money’”.

    A consumer who didn’t keep reading might not realize that none of that applies to a defective item, because the site adds a specific statement:
    “If a product is defective, the manufacturer’s warranty will apply.”
    What does that mean, exactly? How come Canadian Tire is linking their refund policy to the warranty, when the other major retailers don’t? How come there isn’t a general policy for all outdoor power equipment?

    And how do you know what the warranty is? Go to the store and look in the box? Ask at the Customer Service desk? I'm just trying to do some on-line research.

    Well, something I’ve found by looking around on the web site, is that most products have a “Features” section, that generally includes a note about a warranty. For pressure washers and mowers, these generally say “repair only warranty”.

    OK, but what is a “repair only” warranty? I couldn’t find a description on the site, and no other major retailers mention it. Besides, what does all this have to do with getting a refund for a defective item?

    Also, some products are “exchange only”. What does that mean? Is a refund allowed? What is the policy?

    No, the “refunds” pages doesn’t really answer any of these questions.

    Do I give an A, B or F?

    Maybe the customer service line will help.

    Don't forget the "some exceptions may apply" part.

    Actually, this may be a far better topic than the untrue "illegal policy" slant you normally tried to garner support for.

    I'm in agreement with you from way back about the disclosure and understanding of return policies. When it is different for an item that is repair only, I think a separate disclosure should go out with the item rather than relying on a "some exceptions do apply" line.

  6. #366
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    How do I know items are returnable? Because I own a store.....I see what goes in and out every single day. 7 days per week I see the exact dollar figure of refunds issued and guess what, not a day goes by where that number is ZERO. That means, we return money every day to customers for various reasons.

    If it's gas powered, you own it! It will be repaired if it breaks. period. end of story. despite the fact you've chosen not to believe the facts, HOme Depot, Lowes, Rona, John Deere, they all operate the same way. You're just listening to davidler tell you otherwise. When your Home Depot lawnmower breaks down, and you end up at the local small engine shop having it tuned up, tell them i said hello. In fact here, the repair shop is the same for us and for the other retailers, so your mower will be next to a ct garden tractor in the shop. Don't believe me? Find out who the local authorized repair center for such items are and head down there. Ask them which retailers they are doing repair warranties for.... you will be shocked and embarassed to find out it's probably ALL OF THEM!
    I check with my local depot every two weeks just to see how my customers are being treated and sure as heck, there's other retailers items there for warranty work. how do you explain that? and that answer is NOT, i'm lying LOL

    YOur CPA interpretation continues to be wrong. In fact lets call your interpretation, illegal....just for fun.
    retailers must honour their stated policy/warranty. That's what the rules say. it does not say, customers may select their own policy. LOL what a world that would be. We'd all be out of business.
    Call it however you want, it has no impact on me. If my business lawyers, and my Corporate lawyers come down and say hey we need to change our policy, it violates consumer law, I will gladly follow along. Until then, I trust fully that out of the 10 billion dollars CT collected in revenue last year, some of it was spent on making sure we operate within the law.

    Isn't about time you commented on something we did wrong 30 years ago to prove how smart you are?

  7. #367
    Posted by an unregistered user Guest-0367's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Yup, just the same old tired lies and BS by the CT Rep's.

    Well, consumers who have researched this issue have already seen all the proof they need, and know not to shop at CT. Other stores have decent policies; too bad for CT.

    And if consumers happen to fall victim to your scams, they know which Ministry to contact.

    Lots of proof has been offered about refunds being required. But where's your proof to refute any of it? Huh?

    There doesn't seem to be any. Just your own BS and guess-work, and one out-dated BBB site.

    Not very compelling.

    So instead of proof, you are once again you are resorting to lies. But they are so transparent, that nobody is going to fall for them.

    Your "legitimate" customers are happy with an exchange, huh?

    We've all heard the stories about innocent consumers being treated as a scammer, just for wanting to return the junk CT tried to pass off as merchantable products. I guess we can see now where that bad attitude comes from.

    Happy are they? Not true, based on the complaints on many web sites. Plus it won't apply to anybody who fell for the "repair only" policy/scam, now will it?

    Nice try, though.

    And you should learn what a recall means, and why it doesn't apply to these cases.

    Oh, and where's your evidence that 98% of your items have a "refund option" if they are defective?

    Oh, wait - that was just more BS, too. No need for use to wait - thanks for the confession, though.

  8. #368
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Don't forget the "some exceptions may apply" part.

    Actually, this may be a far better topic than the untrue "illegal policy" slant you normally tried to garner support for.

    I'm in agreement with you from way back about the disclosure and understanding of return policies. When it is different for an item that is repair only, I think a separate disclosure should go out with the item rather than relying on a "some exceptions do apply" line.
    Well good news for you. As I mentioned in previous discussions, in my store, and for sure in some others but not all, a warning on the register prompts cashiers to hand directly to the customer the warranty and repair information for certain products. So there is zero confusion. All gas powered items, bicycles, tents and pressure washers to name a few. They have folders at each cash lane, and they can't skip the warning message, it pops up product specific.
    Now they leave my store with no questions or discrepencies and can make their warranty process as smooth as possible.

    I know it's reduced a lot of problems and questions and my Managers don't get called up to customer service to explain things to customers very often for the most common ones. I wish all dealers would adopt this simple policy

  9. #369
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    a warning on the register prompts cashiers to hand directly to the customer the warranty and repair information for certain products.
    Awesome! It sound like you have turned cheating customers into a well-oiled machine, doing a pre-emptive strike to fool them into thinking they don't have any right to a refund!

    You tell them that only the warranty applies, and they can only get it fixed huh?

    Gee, how about printing out something like, "You are entitled to a full refund for a defective item under the CPA. Call the Ministry at 1-800-xxx-yyyy to learn more".

    But, I guess that would be less lucrative than just plain lying, huh?

  10. #370
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Awesome! It sound like you have turned cheating customers into a well-oiled machine, doing a pre-emptive strike to fool them into thinking they don't have any right to a refund!

    You tell them that only the warranty applies, and they can only get it fixed huh?

    Gee, how about printing out something like, "You are entitled to a full refund for a defective item under the CPA. Call the Ministry at 1-800-xxx-yyyy to learn more".

    But, I guess that would be less lucrative than just plain lying, huh?
    All we do is tell them the truth brother, not some complainers interpretation of a law. Like I suggested previously, if you're that convinced, go buy a pressure washer, break it, demand a refund and sue for damages when you are denied the refund. You can start a class action suit and retire from your union leach job early

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