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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #401

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by DavidLeR View Post
    I spoke with Janice about the Simoniz 2900 and asked her, “If I take it home and it doesn't work, how much time do I have to get a refund?"

    She told me that it was "repair only" and therefore “nonrefundable”, so I would not be able to get a refund, even if I brought it back the same day.

    So, I asked, “How much time do I have to exchange it for one that works?”

    Janice said, “There are no exchanges on the Simoniz 2900, or on most gas-powered pressure washers”.

    An “F” rating for Canadian Tire. “No Refund, No Exchange” on some items.
    interesting post - thanks!

    not just 'some'. lots of 'repair only' items in the store. vacuums, tvs, air compressors, tents

    i see some ct person was on here already claiming that there was something incorrect in there - not sure what that was supposed to be - its all bang on.

    i called up the 1-800 number myself. total fabrication by this ct yahoo who says you'll get new unit. what a liar

    like all the other ct'er have been confessing, "repair only" means exactly that - they'll fix it and then you are stuck with a used product. no thanks!

    yet another ct trick. didn't work. ha-ha!

    repair only = repair only = no refund, no exchange

    the lesson is clear - don't buy from ct.

    if there are people still buying from crappy tire it's only because they've been fooled by ct

    an educated consumer is ct's worst enemy

  2. #402
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by DavidLeR View Post
    Here’s Part Two of my report into the return policies at Canadian Tire.

    I’m trying to answer the following question of pressure washers and lawn mowers bought at Canadian Tire:
    "If I take it home and it doesn't work, how much time do I have to get a refund?"
    Last time, I checked the store web site policy for in-store purchases in Ontario. There was no clear answer on refunds or exchanges for defective items; just a cryptic statement about warranties.

    In this report, I'll describe my calls to the CT "1-800" customer service number.

    -----

    2 – Customer Service Line

    The “Customer Service” number is 1-800-387-8803.

    I spoke with Janice about the Simoniz 2900 and asked her, “If I take it home and it doesn't work, how much time do I have to get a refund?"

    She told me that it was "repair only" and therefore “nonrefundable”, so I would not be able to get a refund, even if I brought it back the same day.

    Well, so much for an “A” rating. But maybe there's a chance they can get away with just a "B"?

    So, I asked, “How much time do I have to exchange it for one that works?”

    Janice said, “There are no exchanges on the Simoniz 2900, or on most gas-powered pressure washers”.
    An “F” rating for Canadian Tire. “No Refund, No Exchange” on some items.
    Janice volunteered that it could be retuned within 30 days if it was unopened - I guess this is one of the “exceptions” that are not listed on the web site. But if the customer can't find out that it's defective until they open it, then this doesn't really help.

    I then went back to the web site, and did some more checking. That’s when I spotted the “warranty” statements for specific items, and some “exchange only warranty” items.

    I called the 1-800 number again, and spoke to Brandon (the first male who answered one of these numbers for any store).

    I asked him what the refund policy was for products that are listed on the site as having a “repair only warranty” or “exchange only warranty”.

    Brandon told me that the “exchange only” items weren’t refundable, and neither were the ones that say, “repair only”.

    So, still an “F - No Refund, No Exchange" for the “repair only” items.

    Note that all the others retailers I checked have gotten a grade of “A – Refunds Provided" (for all types of pressure washers and lawn mowers). Every. Single. One. Something to keep in mind when you are deciding where to make your next big purchase.

    -----

    Next, I’ll report on what I found on Google. The results were very surprising (and not in a good way, if you work for Crappy Tire).

    Well given that this IS a hate canadian tire website AND that you've never seen anything with an objective opinion, i'm fairly confident I can say that no matter what you actually experienced, you would find a way to grade canadian tire an F and everyone else an A or a B.

  3. #403

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Well given that this IS a hate canadian tire website AND that you've never seen anything with an objective opinion, i'm fairly confident I can say that no matter what you actually experienced, you would find a way to grade canadian tire an F and everyone else an A or a B.
    i just love it when the ct defenders cant disprove anything specific so they just make vague and baseless accusations

    what - too lazy to tell any of the usual lies huh

    come on - lets get those imagination going now

    we are only up to 11 on the Official Repair Only Lies List ...

    btw where are you planning to be when the world ends on may 24 - LOL!

  4. #404
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    i just love it when the ct defenders cant disprove anything specific so they just make vague and baseless accusations

    what - too lazy to tell any of the usual lies huh

    come on - lets get those imagination going now

    we are only up to 11 on the Official Repair Only Lies List ...

    btw where are you planning to be when the world ends on may 24 - LOL!
    LOL because I have nothing to prove that's why. (or disprove)
    There's not much to discuss really. You have your theories on where canadian tire is bad, how much money ct dealers make, the legality of certain policies and warranties, what x number of customers think about canadian tire, and that this website is "helping get the word out" about canadian tire. the problem is, they are only theories based on the experiences of a dozen (give or take) people.

    When reality sets in, you might be fortunate enough to realize that you're not 100% correct. In fact very little of whats offered up here by the ct naysayers is correct. it's opinions only and usually viewed through shit coloured glasses.

    There are currently atleast two ct dealers posting here regularly, myself and another, and from previous readings one or maybe two that haven't been heard from on here for a while. The impact of this website on our stores, our profits and ultimately our lives is zero. Most of us are million dollar guys.... net worths easily exceeding a million for the youngest and newest, and well into the tens of millions for those who've been at this even longer. we did our leg work well in advance, researched franchises, ROI's, advancement opportunities etc.... and guess what, I was not able to find anything even close to comparable to owning a Canadian Tire.

    So keep your hypothesis to yourself, it's worthless. You have very little understanding of our business operations, our profitability, our customer satisfaction, our product defect rate, our policies and the law as it pertains to retail purchases. So continue as you will to trust eachother about what is right, what is wrong, and if you should ever be mifortunate enough to decide to take one of us to court... good luck with that. You might as well skip the pain and embarassment and just forward a cheque directly to my company for the amount, plus court costs, as you will lose

  5. #405

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Blah, Blah, Blah.

    More CT dealer bullshit.

    Anyway, good to see that consumers are sharing useful information here. It all help keep one-another informed.

    Lots of good info here, not just on the policies of various stores, and how bad CT is when you look at them side-by-side.

    But also the atttitudes of those who claim to represent CT, and the arrogance and greed they portray. Very enlightening.

    They should be ashamed of themselves, not bragging.

  6. #406
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Blah, Blah, Blah.

    More CT dealer bullshit.

    Anyway, good to see that consumers are sharing useful information here. It all help keep one-another informed.

    Lots of good info here, not just on the policies of various stores, and how bad CT is when you look at them side-by-side.

    But also the atttitudes of those who claim to represent CT, and the arrogance and greed they portray. Very enlightening.

    They should be ashamed of themselves, not bragging.

    Sorry comrade, this isn't a socialist nation and I'm proud to be a capitalist. When you've worked as hard as I have, taken the risks I have, made the sacrifices I have to become successful....then maybe your opinion would be worth something.
    I've been in the customer service business for over 20 years with not too many complaints....but I have no use for the faker types, whether it be your poorly informed opinions or a "customer" who thinks he can put one over on me for his own benefit...ie. Use a tool for a one time job and then claim it to be defective for a refund. The law protects me against those gophers quite well.
    As for calling bullshit on a new pressure washer exchanged for a defective one, I have personally done it. Only once out of over a hundred sales....not a bad defect rate at all.
    I think DavidLer forgot to ask the Canadian Tire customer relations people if dealers can make exceptions....it's my business and I can do whatever I want to satisfy a customer.....but if they are an asshole like you.....they get to shop at Walmart....I'll try to survive on the other 700-900 customers each and every day, except for December when that number doubles. LOL

  7. #407
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Blah, Blah, Blah.

    More CT dealer bullshit.

    Anyway, good to see that consumers are sharing useful information here. It all help keep one-another informed.

    Lots of good info here, not just on the policies of various stores, and how bad CT is when you look at them side-by-side.

    But also the atttitudes of those who claim to represent CT, and the arrogance and greed they portray. Very enlightening.

    They should be ashamed of themselves, not bragging.

    Blah, blah, blah.....more faker advocate bullshit

    600 sucks.com sites and I don't think they will all go out of business....care to dispute this?

    What's enlightening to me is the number of customers I had in my store today and the number of faker advocates posting here, which by my count is about two (maybe the same guy)

  8. #408

    Re: "Repair Only Warranty" - No Refund, No Exchange

    i'm sure the people who run the site are happy for your donation of content to keep their hit count up and the ad. revenue rollin' in

    nice going, supporting a site you don't even seem to like - LOL

    thanks for confirming what the store policy is - but hey we already knew that

    not that anybod should believe what the ct faker/liar/reps write

    as if smart customers would buy from you on the off chance that a greedy liar/dealer might decide to make an exception

  9. #409
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    i'm sure the people who run the site are happy for your donation of content to keep their hit count up and the ad. revenue rollin' in

    nice going, supporting a site you don't even seem to like - LOL

    thanks for confirming what the store policy is - but hey we already knew that

    not that anybod should believe what the ct faker/liar/reps write

    as if smart customers would buy from you on the off chance that a greedy liar/dealer might decide to make an exception

    People buy from me every day....lots and lots of people.
    There's no add money for this site, Parisi made his money off of porn, not the faker advocacy sites....it's all on google....better do your research before making more of a fool of yourself.

  10. #410

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Well i for one like the information thats posted here. it helps me know what to expect in the stores. everythings been well researched and proven about how bad the canadian tire policies are.

    then the store owners come along and tell a lot of lies, then say how all the research is wrong and just someones opinion.

    but nothing else the stores wrote has turned out to be true so why should we believe them?

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