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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #421

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Hate to call you on your lies, but can you name one of the "many" items that don't have any warranty at all? I just need one to further disprove your lies.
    hey look what i found

    Duracell Mygrid Charging System | Canadian Tire

    it says - Canadian Tire Warranty: This product has no warranty.

    what do you suppose that means ...

  2. #422

    Re: "Repair Only Warranty" - No Refund, No Exchange

    I'm sure the CTers' lie-machine is in over-drive .... "Sure that's what it SAYS, but that's not what it MEANS".

  3. #423

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    hey look what i found

    Duracell Mygrid Charging System | Canadian Tire

    it says - Canadian Tire Warranty: This product has no warranty.

    what do you suppose that means ...
    Not to worry - I'm sure the CT Defenders will provide a thoroughly researched and completely verifiable explanation as to the exact and precise nature of the warranty terms for all such items.

    And for sure they will promptly issue a polite and contrite apology for having said anything unkind or erroneous on the matter.

    I mean, there's a first time for everything, right? LOL!

  4. #424
    CT Challenger
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Gee, where are all those CT Rep’s?

    You know, the ones who proclaim so loudly and so often that they know all about their beloved store’s products and policies?

    After all, we heard recently that “atleast two ct dealers posting here regularly, myself and another”.

    So, how did the “ct dealers” and rep’s respond to the mention of the many CT products that have no warranty?

    (It shouldn't be a surprise - there's a list on CT's own "returns" web page, or you just Google "this product has no warranty" "canadian tire". And I’ve been leaving hints and clues since Saturday - but I finally had to draw them a map to their own web site!)

    What do you think? Did they acknowledge the no-warranty products? Answer questions on refunds or exchanges for these items?

    Let’s have a little review of their valuable contributions to this discusson:

    “oh and before I forget, what product has no warranty as you claim? unless it's an as is on a clearance rack somewhere, everything has a warranty … liar”

    “Oh right and i'm asking AGAIN for the products that have zero warranty. even my plants are warrantied so i'll be interested to find out the answer to this one”

    “Hate to call you on your lies, but can you name one of the "many" items that don't have any warranty at all? I just need one to further disprove your lies. ”


    Huh!

    Do you suppose they are just THAT ignorant of the policies they vigorously debate on a daily basis? I mean, they are pretty clued out and ignorant.

    But, they do have a pretty terrible records of telling the most outrageous lies, some of them over and over again. They could just bald-faced liars, hoping to trick customers into buying thing that have no warranty.

    Maybe we should just wait & see what they have to say for themselves ...

  5. #425
    Posted by an unregistered user Guest-0367's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Well, it seems “The Mother’s Day Effect” has worn off,and the CT Reps are back to their old tricks.

    Look what I ran across, over in the "No Warranty" thread (as if that was relevant).

    Quote Originally Posted by Unregistered View Post
    Well i am going to eat some crow on this repair policy
    Yes, more CT Reps like this poster should be 'eating some crow'. Actually, quite a bit.

    Quote Originally Posted by Unregistered View Post
    i made a phone call yesterday to Home Depot in Saskatoon to inquire about two products. A club cadet 42" riding lawn tractor and a John Deere model. I spoke to the seasonal Manager and asked abut the warranty.
    Very interesting. Because I just called 1-800-668-2266, and spoke to Ethan about it.

    However, I wasn’t interested in any warranty terms – just the refund policy, if it is defective.

    (Why is it that all these CT Rep’s go on and on about the warranty, when the real issue is the refund policy? Very mystifying! They are always SO confused!)

    Quote Originally Posted by Unregistered View Post
    One question was asked. I told her I was comparing retailers to decide which tractor to buy. The question posed was "If i buy this unit and it breaks down, what happens?"
    Yup, I asked Ethan the exact same question (but didn’t start off with anything about a warranty).

    Ethan told me I have “90 days to return it”, and I could get a refund if I didn’t want a replacement. Huh! I asked if that applies to defects, or only if I “change my mind”. He said, “there’s no difference”.

    Based on the obviously bogus report by a CT Rep, I decided to ask Ethan about the difference between a ‘warranty’ and a ‘refund policy’. He said, “After the 90 day return period, it falls to the manufacturer’s warranty”.

    Now, isn’t that interesting?

    How come whenever a Consumer calls one of CT’s competitors, or a provincial Ministry, they always report being told the truth? Ii.e., that EVERY OTHER major retailer will provide a refund for a defective item?

    Quote Originally Posted by Unregistered View Post
    The club cadet unit gets brought to an authorized repair depot and serviced under warranty. transportation to the facility is at the customers cost. JohN Deere is also serviced at John Deere authorized depot, but they will pick it up and transport it within a certain distance. the manager even noted that the policy was fairly standard across major retailers.
    Now, isn’t that interesting, too?

    How come whenever a CT Rep calls one of CT’s competitors or a provincial Ministry, they always report being lied to? That they were told that EVERY OTHER major retailer has the SAME DAMN policies as CT?

    Very, very strange.

    (Now if only there were some logical explanation as to who is telling the lies here …)

    Oh, and I also asked Ethan if the policies were different in Saskatchewan. He said there is “No difference”. Huh!

    Quote Originally Posted by Unregistered View Post
    IN all fairness since a CT rep yesterday admitted that she didn't know there was no warranty items, we should represent ourselves equally as humble when we are wrong.
    Huh. No why would a CT Rep view the simple statement, "you're right", as being “humble”? Maybe if your ego is really, really inflated, it 'feels' humble?

    Quote Originally Posted by Unregistered View Post
    It's a sad day today
    Nope, it’s just another day for the CT Liars.

  6. #426
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    you're ridiculous

    so two ct dealers just admitted they were wrong about a policy on a single product, and you still claim liar AND someone else involved Home Depot and you call them a liar.

    So the rule is, if you disagree, you're clearly wrong and a liar.

    What world do you live in? One where clearly you know EVERYTHING about EVERYTHING

  7. #427
    Posted by an unregistered user Guest-0367's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    you're ridiculous
    Yes, they (assuming there are more than one of them) admitted being wrong about the single product, and about calling me a liar.

    But since they admitted that, nobody has referred to those lies again.

    However, the CT Rep(s) have since decided to begin posting a whole new round of lies, so there is nothing wrong with someone providing proof of that, and pointing out that they are telling new lies. Not very complicated, actually.

    Quote Originally Posted by Unregistered View Post
    ... AND someone else involved Home Depot and you call them a liar.
    Yes, because there is proof that they lied. Not so complex, if you think about it for a second or two.

    Quote Originally Posted by Unregistered View Post
    So the rule is, if you disagree, you're clearly wrong and a liar.
    See, here we go again.

    The rule is, if you post a lie here, and someone provides proof that it was a lie, then you are clearly wrong and a liar.

    Like you just did!

    Do you get it, yet? It's really very simple.

    1 - You post a lie.
    2 - Someone posts evidence that you lied.
    3 - Someone calls you (correctly) a liar.

    Quote Originally Posted by Unregistered View Post
    What world do you live in? One where clearly you know EVERYTHING about EVERYTHING
    Customers live in a world where CT Reps routinely post incorrect and inaccurate information, which could easily lead customers to buy products from CT without fully understanding the rules that CT has put in place to avoid giving customers the same remedies that other major retailers provide, and which the law requires.

    Again, pretty simple.

    Oh, and nobody here ever said they know everything about everything. Was that part of the question? Or another statement that can be easily disproven?

    Here's a question for you: Do you CT Reps just type anything that pops into your heads, without any concern about whether it's true or not?

    Because it sure looks that way. Just my opinion.

  8. #428

    Re: "Repair Only Warranty" - No Refund, No Exchange

    In another thread, someone claiming to be a CT Representative wrote:

    Quote Originally Posted by Unregistered View Post
    happy Thursday. Don't forget, the new flyer comes out today, lots of great savings hahahaa
    I decided to have a little peak at the flyer, to see what kinds of refunds and exchanges a customer has will lose if they want to get these "great savings":

    All product information was quickly found right on the CT web site.

    The following pricey items have "Repair Only" (No Refund, No Exchange):


    Troy-Bilt 20 HP / 46-in (117 cm) Lawn Tractor, Product #60-1878-2 Sale $2,149.99 repair only warranty

    Yardworks 17.5 HP / 42-in Transmatic Lawn Tractor, Product #60-1844-2 Sale $1,399.99 repair only warranty

    Yardworks 16.5 HP / 42-in Transmatic Lawn Tractor Product #60-1845-0 Sale $1,299.99 repair only warranty

    Napoleon CT485 RSB Stationary Propane BBQ Product #85-3020-2 Sale $849.99 parts replacement warranty

    Troy Bilt 160cc / 21-in 3-in-1 Self-Propelled Gas Lawn Mower Product #60-1633-4 Sale $549.99 repair only warranty

    Briggs & Stratton Elite Series 2700 PSI Gas Pressure Washer Product #39-8581-8 Sale $449.99 repair only warranty

    Mastercraft Convertible 5 Gallon Jet Pump, 1/2 HP Product #62-3588-6 Sale $299.99 repair only warranty


    That's a lot of money for something you can't even exchange, let alone get a refund on. Better to buy equivalent products from somewhere else.


    The following items at least have an "Exchange Warranty" (No Refund), so at least you can get a refund:


    Motomaster Nautilus Battery Pack, 800 A Product #11-1592-8 Sale $449.99 exchange warranty

    Mastercraft Nautilus 15A Onboard Battery Charger Product #11-1521-8 Sale $119.99 exchange warranty

    Truck Bed Cargo Rack Product #34-2024-2 Sale $379.99 exchange warranty

    Kleen Machine Universal Pool Cleaner Product #81-1053-4 Sale $399.99 exchange warranty

    OBD 2-in-1 Reader Product #25-1009-8 Sale $239.99 exchange warranty

    Porter Cable 6-in. Random-Orbit Polisher Product #47-5940-2 Reg. $229.99 exchange warranty


    Some other items have other "warranties", so we don't know yet what the refund or exchange:

    Guardian Pro Mosquito Trap Product #59-3490-6 Sale $399.99 This product carries a special warranty

    Dyson DC25 Ball Upright Vacuum Product #43-6235-4 Reg. $599.99 warranty against original defects in material and workmanship

  9. #429
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Well right along this last post check out the first thing that goes on in my store this morning

    A guy busts through the door early early pushing a lawnmower. It's clearly used, and i don't mean some grass clippings on it, it's covered in sand and dust and grass clippings. It's obviously been used on some fairly harsh terrain as the sides and undersides are all scuffed up. he brought it brand new in box 3 days ago. he's young and arrogant and starts saying I paid for this peice of shit and the drive is broken. I checked it myself he says, it's not something simple, it's just bombed and claims it was just on a flat patch of grass.

    Now the policy says 7 day over the counter exchange, and then repair kicks in. We agreed to exchange it because he's within 7 days. He demands money back. We say no, here's your new mower. He leaves, somewhat satisfied.
    Bring it into the shop and guess what.... the belt has come off the pulley. 18 second fix, mower fires perfectly.
    So now I have a mower that has hardly any use, but is rather beat up, works perfectly.

    ...and that boys and girls is EXACTLY why repair warranties exist

  10. #430

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    We agreed to exchange it ... 18 second fix, mower fires perfectly.
    ...and that boys and girls is EXACTLY why repair warranties exist
    So typical of CT.

    The store screwed up by giving an exchange for something that wasn't actually defective.

    CT likes to brag about how many units of outdoor power equipment they sell, so they should be able to tell a defective one, from one needing routine maintenance.

    But instead of the store taking responsibility for their own incompetence, they want to use this as an excuse to deny all legitimate refunds or exchanges to all future customers.

    Nice job, CT. Nice job.

    But hey, what happened to that CT Rep's story, about how refunds, exchanges and repairs "don't cost the store any money" (or words to that effect)? Are you saying they lied? Why, then, are there "repair only warranties"?

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