Page 46 of 88 First ... 36444546474856 ... Last
Results 451 to 460 of 877

Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #451
    Active Member DavidLeR's Avatar
    Join Date
    Aug 2010
    Posts
    211
    Blog Entries
    1
    Rep Power
    11

    Re: "Repair Only Warranty" - No Refund, No Exchange

    These CT Liars seem particularly restless tonight.

    Could it be that they are treatened by the truth?

    That's often the case with liars.

  2. #452

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Hmm, looks like Ontario is heading off to bed - not so much activity



    Guest 10:42 PM Viewing Poll

    Guest 10:47 PM Viewing Thread the owners

    Guest 10:53 PM Viewing Thread Jobmate

    Guest 10:53 PM Viewing Thread Simoniz Scam

    Guest 10:52 PM Viewing Thread "Repair Only Warranty" - No Refund, No Exchange

    Guest 10:55 PM Viewing Thread Jobmate

    Guest 10:55 PM Viewing Thread Simoniz Scam


    Pretty typical mix. Mostly on the return policies. Funny how that's a popular topic, day after day, for so many people.

    Maybe they are getting up to speed on the sleazy CT polices? Let's hope so!

  3. #453
    Posted by an unregistered user Angry CT Guy's Avatar
    Join Date
    Jan 2008
    Posts
    933
    Rep Power
    0

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by DavidLeR View Post
    These CT Liars seem particularly restless tonight.

    Could it be that they are treatened by the truth?

    That's often the case with liars.

    Never threatened by faker advocates with multiple personalities. You are disproven so often, even though you try soooo hard to justify your opinion. I see you couldn't get consensus on redflags either....that's what happens when you don't do your homework.
    Tsk,Tsk....faker advocate.....so easy to disprove.

  4. #454

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Ontario went to bed, but the CT Rep stayed up posting lies.

  5. #455

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Fellow consumers:

    It is generally the case that the incompetence of CT employees is detremental to the storeís customers.

    However, here we have a rare case where employee incompetence is working for the benefit of customers.

    When CT implemented special policies for defective items (such as the Ďexchange onyí policy), they voluntarily took on the task of determining whether a returned item is defective, so that they can . If store staff miss the fact that a product isnít really defective, then a customer will be given an exchange, even though they were not entitled to one.

    (Note that a customer is actually entitled to a refund for a defective product, but thatís another issue. Iím only discussing the storeís own policy to refuse even an exchange for a defective item).

    Recent posts by CT Representatives indicate that a high percentage of items which the store staff have deemed to be defective, are not actually defective at all.

    What's funny is, they aren't even competent at screwing over the customer! LOL hilarious!

    How do the CT Repís respond to their own proof of wide-spread incompetence of their staff?

    Do they immediately implement a comprehensive training plan, so that their staff become competent at the task to which they were assigned?

    Do they begin monitoring their staff, to insure that they properly carry out the task of identifying returned products that are not defective?

    Do they even consider changing the store policy, and provide the refunds that are required by law?

    No. Instead, they blame the customer.

    And, use this as a justification for the ďrepair onlyĒ policy, where the customer will be further inconvenienced, and may well end up with a used product that is of poor quality to begin with.

    Rather than fix the problem at their own stores, they try to further erode the rights of their customers.

    Basically, for specific products, the Rep's are saying, "We tried to take away exchanges for non-defective items, but we keep screwing that up. So, we are going to take away exchanges altogether. That'll fix it."

    Nice customer service there, CT. Very nice.



    A related issue is, why do the CT Repís who post here get so upset about this issue?

    Despite the admissions by previous CT Repís that exchanges cost the stores money, these recent CT posters claim that this is not the case Ė that exchanges donít cost the store at all.

    So, if the exchanges cost nothing, why the uproar? Why would they even care if the product isnít defective? If the store isnít out any money, why stress about it?

  6. #456
    Posted by an unregistered user CT Me / Lawguy's Avatar
    Join Date
    Sep 2010
    Posts
    494
    Rep Power
    0

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Fellow consumers:
    It is generally the case that the incompetence of CT employees is detremental to the storeís customers.
    However, here we have a rare case where employee incompetence is working for the benefit of customers.

    When CT implemented special policies for defective items (such as the Ďexchange onyí policy), they voluntarily took on the task of determining whether a returned item is defective, so that they can . If store staff miss the fact that a product isnít really defective, then a customer will be given an exchange, even though they were not entitled to one.

    (Note that a customer is actually entitled to a refund for a defective product, but thatís another issue. Iím only discussing the storeís own policy to refuse even an exchange for a defective item).
    Recent posts by CT Representatives indicate that a high percentage of items which the store staff have deemed to be defective, are not actually defective at all.
    What's funny is, they aren't even competent at screwing over the customer! LOL hilarious!
    How do the CT Repís respond to their own proof of wide-spread incompetence of their staff?

    Do they immediately implement a comprehensive training plan, so that their staff become competent at the task to which they were assigned?

    Do they begin monitoring their staff, to insure that they properly carry out the task of identifying returned products that are not defective?

    Do they even consider changing the store policy, and provide the refunds that are required by law?

    No. Instead, they blame the customer.
    Nice that you've answered a question you know zero about. Do you know what training is offered? what training is used? Do you know how we manage, monitor, rate, discipline our teams?

    no you do not

    Training is available at all stores, department specific based on where people work. does that mean they will be experts in tools or appliances...no. they will learn the basics to answer questions and help customers. This is big box retail, people sometimes forget that. Mass merchant means just that.......mass....big scale. Usually the troubles at retail stores are not about "the task" as you put it, it's product knowledge. If you're claiming it's unique to Canadian Tire, you're as ignorant and blind as you present yourself. (completely ignorant and blind) - All retailers struggle with product expertise. if you want true experts, go to a pro-shop and pay through the ass for stuff.

    Our job is NOT, i repeat NOT to determine if a product is defective at stores. You think a cashier is able to determine if it's an electrical short or worn brushes? No. It's not safe or smart to have unqualified people look at and make decisions on electrics, hydraulics, gas powered etc.... - that's why we employ authorized repair facilities.


    And, use this as a justification for the ďrepair onlyĒ policy, where the customer will be further inconvenienced, and may well end up with a used product that is of poor quality to begin with.

    Rather than fix the problem at their own stores, they try to further erode the rights of their customers.
    Basically, for specific products, the Rep's are saying, "We tried to take away exchanges for non-defective items, but we keep screwing that up. So, we are going to take away exchanges altogether. That'll fix it."

    Nice customer service there, CT. Very nice.
    Again, you've got your own ideas of what is happening, most of which are only half truths. I have contacted several local stores (Home Depot, John Deere, Sears) in regards to these products. They all say the same. gas powered and some power tools go for repair to an authorized center. period. i KNOW factually this is the case. you've just chosen not to believe it. That's not my problem but I promise it will be your problem when you buy your tractor at Sears and then end up at the repair facility going fuck.... that Canadian Tire guy was right, I can't get a refund from anyone anytime because I want it.

    As usual you are misinformed. The rights of the customers are not as YOu see them. The rights of the customer are as based on returns, exchanges and warranty policies at the store they were bought at. Your incorrect assessment of rights under CPA and SGA have you thinking you can just get your cash back, but you can't. You deal with the exchange or repair policy, period.



    A related issue is, why do the CT Repís who post here get so upset about this issue?

    Despite the admissions by previous CT Repís that exchanges cost the stores money, these recent CT posters claim that this is not the case Ė that exchanges donít cost the store at all.

    So, if the exchanges cost nothing, why the uproar? Why would they even care if the product isnít defective? If the store isnít out any money, why stress about it?
    It's not ALL about money, there's also right and wrong. Just because we don't lose money doesn't mean its the right thing to do all the time. A business can not let consumers walk all over them or make decisions for them. The customer is NOT always right. Sometimes customers are 100% legitimate, they have concerns and complaints that we will bend over backwards to solve regardless of the policy, warranty etc....
    Sometimes a situation warrants operating fully within the guidelines, no exceptions. I don't operate black and white, I will always look for a way to help a customer if it is legitimate (not because they are complaining) but because it makes sense.

    At the end of the day you just don't get it. it amazes me that this small group of people all have blinders on by choice or by ignorance i'm not sure. You have chosen to see everything Canadian Tire as negative. That's not my problem, that's a problem of you being too stupid to see things objectively. No matter what the topic, the question, the answer, the comment, you find a way to spin it as a Canadian Tire fuck up, poor policy, incompetence or stealing from customers. If you really believe this is the daily operations at 480 stores, you're fucked. It is my experience that closed minded individuals fail. You see things one way, stick to your guns and stupidly/stubbornly refuse to look at anything else.

    I have in my brain a test pilot idea. If me and the other dealer stopped discussing things on here, it would go dead silent for a while. Why? Because all you do is bitch about the same things over and over again. You don't like our stores, we get that. As business owners we never like to have upset customers, or customers that choose other retailers over CT. We are in business to make money, and in order to do so we work hard to satisfy customers to the best of our ability. By the same token, as business men we are also smart enough to know that we do not win 100% of the time, AND there are some customers, very few but some who make so much noise and are never satisfied, they can shop elsewhere and i won't be concerned.

    You are those people!!

  7. #457

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Fellow consumers:

    It is generally the case that the incompetence of CT employees is detremental to the storeís customers.

    However, here we have a rare case where employee incompetence is working for the benefit of customers.
    /
    Hey, then don't go and tell them!

    They might actually get off their butts and fix their own problem, LOL!

    I think you are right on their solution, though:

    We are no good at spotting products that aren't defective? Just refuse all returns!

    "LOL Hilarious", as they say.

  8. #458

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Hey, then don't go and tell them!

    They might actually get off their butts and fix their own problem, LOL!

    I think you are right on their solution, though:

    We are no good at spotting products that aren't defective? Just refuse all returns!

    "LOL Hilarious", as they say.
    yeah and itll only be a start on all the defective things they refused to make good on in the past

    besides if its draining the store then so much the better

    or wait - i forgot - it 'doesnt cost a thing'

    well then they should ensure their own returns clerks arent sending all this stuff to the landfill

    or maybe its the repair depot - the cters seemed mixed up on how they handle exchanges

    or maybe its all about 'right and wrong' and they need to teach their staff the difference

    not sure how compulsive liars are going to make that happen ....

  9. #459
    Posted by an unregistered user Angry CT Guy's Avatar
    Join Date
    Jan 2008
    Posts
    933
    Rep Power
    0

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    yeah and itll only be a start on all the defective things they refused to make good on in the past

    besides if its draining the store then so much the better

    or wait - i forgot - it 'doesnt cost a thing'

    well then they should ensure their own returns clerks arent sending all this stuff to the landfill

    or maybe its the repair depot - the cters seemed mixed up on how they handle exchanges

    or maybe its all about 'right and wrong' and they need to teach their staff the difference

    not sure how compulsive liars are going to make that happen ....


    It doesn't really matter what you think...I'm sure you've been reminded of that several times in your life by several people, employers, failed relationships. Losers are pretty easy to spot....they can only call people liars, because they lie all the time...and have been probably called on it repeatedly.
    You don't think there is anything wrong with exchanging a perfectly good item with a new one?
    You lose, loser, you lose.

  10. #460

    Re: "Repair Only Warranty" - No Refund, No Exchange

    bottom line - crappy tire decided to do away with refunds for defective items - offer exchanges instead

    for whatever reasons their incompetent staff are giving away too many refunds

    ha-ha - they failed at screwing their own customers

    so instead of fixing the problem - they want to do away with exchanges - repair only

    oh - and blame the innocent customer in the process

    another reason to shop somewhere else - anywhere else

Page 46 of 88 First ... 36444546474856 ... Last

Similar Threads

  1. CTC CEO Stephen Wetmore: "Canadian Tire Sucks"
    By DavidLeR in forum General Canadian Tire Complaints / Chat
    Replies: 4
    Last Post: October 21st, 2011, 10:42 PM
  2. "Do you work here??"
    By CT_MANAGER in forum Employees Speak Out
    Replies: 4
    Last Post: April 22nd, 2011, 12:19 AM
  3. I'm one of those "Bad" Canadian Tire Employees
    By Tango Anglo in forum Employees Speak Out
    Replies: 1
    Last Post: April 3rd, 2011, 08:32 PM
  4. CBC's "Go Public" reports on Canadian Tire.
    By Jadelakes in forum New to this site?
    Replies: 41
    Last Post: December 21st, 2010, 12:08 PM
  5. Can't return "Powerbuilt 42-in. Professional Creeper"
    By unhappyctccustomer in forum Personal Stories
    Replies: 7
    Last Post: October 28th, 2010, 03:48 PM

Tags for this Thread

Posting Permissions