Thread: "Repair Only Warranty" - No Refund, No Exchange

Refunds, Exchanges and Deposits

Ontario Ministry of Consumer Services....much more credible than the rantings of DavidLer and the unregistered name he posts his opinions under.

Refunds, Exchanges and Deposits

Interesting....by each province, but check out Ontario.

Refunds & Exchanges - BBB News Center

Apparently, in the opinion of losers who post here.....the Better Business Bureau is wrong and liars.

At least the legality of return policies has been put to rest given these losers (capturing all of Ler's personalities) ignored anything put in front of them. No one was fooled though....people can read for themselves.

Fellow consumers:

Every once in a while, someone who thinks they represent Canadian Tire, does a little Googling, and thinks they've 'discovered' some new proof or other that consumers don't really have rights to refunds and exchanges.

If you've been following this tread for a while, you know that the first link provided by the CT Rep (and the 2nd one, too - they are identical), don't tell the whole story on this issue.

Regarding the BBB site, it has already been debunked, in this post:

https://www.canadiantiresucks.net/ge....html#post3773

(I'm sure we'll see soon be seeing that same old link to an Industry Canada site on refunds, too).

For obvious reasons, DO NOT go by what the store rep's tell you (they clearly have an agenda, and it isn't finding the truth).

Indeed, read for yourself. No need to go by any opinions that are expressed here, including those who will benefit when consumers don't know their rights.

Reliable links to objective sites on Consumer Protection Legislation from reputable sources can be found here:

"https://www.canadiantiresucks.net/ge....html#post3613"

Please contact your Consumers' Ministry regarding your specific case.

By the way, in case you are interested, a list of frequently told CT Lies can be found here:

"https://www.canadiantiresucks.net/ge...lies-here.html"

Originally Posted by Unregistered

Fellow consumers:

Every once in a while, someone who thinks they represent Canadian Tire, does a little Googling, and thinks they've 'discovered' some new proof or other that consumers don't really have rights to refunds and exchanges.

If you've been following this tread for a while, you know that the first link provided by the CT Rep (and the 2nd one, too - they are identical), don't tell the whole story on this issue.

Regarding the BBB site, it has already been debunked, in this post:

https://www.canadiantiresucks.net/ge....html#post3773

(I'm sure we'll see soon be seeing that same old link to an Industry Canada site on refunds, too).

For obvious reasons, DO NOT go by what the store rep's tell you (they clearly have an agenda, and it isn't finding the truth).

Indeed, read for yourself. No need to go by any opinions that are expressed here, including those who will benefit when consumers don't know their rights.

Reliable links to objective sites on Consumer Protection Legislation from reputable sources can be found here:

"https://www.canadiantiresucks.net/ge....html#post3613"

Please contact your Consumers' Ministry regarding your specific case.

By the way, in case you are interested, a list of frequently told CT Lies can be found here:

"https://www.canadiantiresucks.net/ge...lies-here.html"

Really? The Ministry Of Consumer Services, a government agency, is wrong? But your "opinion" is correct?
Really? You keep saying the BBB site is wrong, but that's still on their site (Ottawa's too). If it was wrong would they not have pulled it or corrected it?
And then of course the clincher.....you can't find even ONE example that states CTC's or any other retailer, for that matter has an illegal return policy.
Sorry, got to call it as I see it
Liar!

Fellow Consumers:

The bottom line is this:

If you are being refused a refund or an exchange on a defective product, contact your provincial Consumer’s Ministry yourself, for advice on what your rights are, and how you may be able to obtain a remedy.

In Ontario, it’s the Ministry of Consumer Services at 1-800-889-9768.

If you are in need of serious legal advice, you would be wise to seek the advice of an expert. All the debate and banter on this site is fun, but nobody who has posted here (including me) can legitimately claim to be an expert on these topics.

On the other hand, if you are just curious about the laws in Ontario, you may wish to read from a variety of sources. The following post is intended to be a useful starting point:

"https://www.canadiantiresucks.net/ge....html#post3613"

Also, the other posts on the “Sale Of Goods Act” thread cover a variety of topics. Just watch out for incorrect or inaccurate information posted by the self-appointed CT Representatives, who appear to have an agenda that does not align well with the truth.

If you are at any point tempted to believe the statements of the CT Rep’s, have a look at the well-documented list of their many, frequently told lies:

"https://www.canadiantiresucks.net/ge...lies-here.html"

And always remember:

"Friends Don't Let Friends Shop At Canadian Tire"

Originally Posted by Unregistered

The following post is intended to be a useful starting point:

"https://www.canadiantiresucks.net/ge....html#post3613"

"Friends Don't Let Friends Shop At Canadian Tire"

Sure, the CTers have come up with one or 2 sites that don't say this clearly "refund required', but that doesn't mean it isn't true!

But the post in the Sale of Goods thread has many, many links to experts in the field who've stated clearly that a refund is required under Ontario law.

Plus its what the Minstry told me over the phone. About pressure washers.

A CTer saying they called and were told that CT can insist on a repair is just plain crap.

So is a CTer saying that some random retailer's mis-quoted web site 'proves' that consumers aren't entitled to a refund is just plain crap.

Just like crappy tire itself.

Funny that when you're arguing with us, you've got all the answers
When you're posting to the general public, youre so humble in not being an expert on the subjects covered here.
Finally you're correct, you are NOT an expert, or even an armchair expert in retail, consumer law or anything remotely involved here.

As far as being tempted to believe us "self appointed" CT reps, well you choose. Believe some loser idiots who are just pissed off consumers, who can't provide more then a few lines in a Government act... sounds like a good course of action.

Remember, just because you say it's a lie, doesn't make it a lie.

Originally Posted by Unregistered

Sure, the CTers have come up with one or 2 sites that don't say this clearly "refund required', but that doesn't mean it isn't true!

But the post in the Sale of Goods thread has many, many links to experts in the field who've stated clearly that a refund is required under Ontario law.

Plus its what the Minstry told me over the phone. About pressure washers.

A CTer saying they called and were told that CT can insist on a repair is just plain crap.

So is a CTer saying that some random retailer's mis-quoted web site 'proves' that consumers aren't entitled to a refund is just plain crap.

Just like crappy tire itself.

I have called the Ministry in 3 different Provinces and received the same answer from all 3. I asked the same question;
"I am a retailer. I have a customer with a gas pressure washer that is not functioning correctly. The warranty terms on the item are repair for x years by an authorized service center. The customer insists that I am bound by law to provide a refund. Am I required to give cash back by law or can the unit be repaired at the service center as per the terms of the warranty"

The answer was the same each time. As long as the retailer is following the warranty terms and warranty duration and "make good" on the defective unit, it is up to the retailer how they choose to handle it"

So you say you called, I did call.... why is there a discrepency? Perhaps you asked a question that guided them to the answer you wanted?
That's my thought.

Fellow Consumers:

Well, if you want to, you can just accepts the accounts of the self-appointed CT Rep’s regarding consumer protection laws. Then you’ll be a “good customer”, not ask for a refund or exchange, and the very nice people at the store won’t issue a Trespass Order against you. After all, that link to the Future Shop policy on DVDs is very, very compelling.

On the other hand, you know you are probably being lied to by the CT Rep's, based on their track record on this site, and all the contrary evidence stacked against them. Still, it's an option. But one that might be 'leaving some money on the table', as they say, in your province.

Or, you can just accept the accounts of your fellow consumers, who have only your best interests at heart. If it really matters, though, I don't recommend that. Still, they have amassed a respectable volume of evidnence, which the CT Rep's seem none too happy about. Don't forget to check this web site, and others, for accounts of consumers how have succeeded in getting remedies through the legislation.

But in cases where it does really matter what the SOGA and the CPA say, it's a good idea to contact your Consumer's Ministry. Based on what I've heard from them with my own ears several times, you'll get a very different answer from what the CT Reps are claiming. Maybe it's because they asked about the legality of warranties? Maybe the Ministy is lying to consumers, but not to CT Rep's? Whatever the case, it's best to hear it for yourself.

Another idea is to read through the dozen-plus web sites written by reliable sources, that all say “refund for defective items”, and draw your own conclusions. The CT Rep’s would be ticked off at you, though. They only want you to look at the 1 or 2 sites that work to their benefit, even though those sites have incomplete and out-dated information. See the "Lies" list for details.

Now, if you are really interested, you might do some research on your own, and maybe even read the Acts yourself. The CT Rep’s have said ordinary consumers like us aren’t up to the task. But I think they are wrong about that, too.

But, if it really, really matters a lot, you should probably talk to a consumer rights lawyer. They can be expensive, but it can be worth it. Actually, there are several listed in the web sites. You know – the ones that say “refund for defective items’!

You have lots of choices – believing what the deceptive and deceitful CT Rep’s wrote is only one of them.

Originally Posted by Unregistered

Fellow Consumers:

Well, if you want to, you can just accepts the accounts of the self-appointed CT Rep’s regarding consumer protection laws. Then you’ll be a “good customer”, not ask for a refund or exchange, and the very nice people at the store won’t issue a Trespass Order against you. After all, that link to the Future Shop policy on DVDs is very, very compelling.

On the other hand, you know you are probably being lied to by the CT Rep's, based on their track record on this site, and all the contrary evidence stacked against them. Still, it's an option. But one that might be 'leaving some money on the table', as they say, in your province.

Or, you can just accept the accounts of your fellow consumers, who have only your best interests at heart. If it really matters, though, I don't recommend that. Still, they have amassed a respectable volume of evidnence, which the CT Rep's seem none too happy about. Don't forget to check this web site, and others, for accounts of consumers how have succeeded in getting remedies through the legislation.

But in cases where it does really matter what the SOGA and the CPA say, it's a good idea to contact your Consumer's Ministry. Based on what I've heard from them with my own ears several times, you'll get a very different answer from what the CT Reps are claiming. Maybe it's because they asked about the legality of warranties? Maybe the Ministy is lying to consumers, but not to CT Rep's? Whatever the case, it's best to hear it for yourself.

Another idea is to read through the dozen-plus web sites written by reliable sources, that all say “refund for defective items”, and draw your own conclusions. The CT Rep’s would be ticked off at you, though. They only want you to look at the 1 or 2 sites that work to their benefit, even though those sites have incomplete and out-dated information. See the "Lies" list for details.

Now, if you are really interested, you might do some research on your own, and maybe even read the Acts yourself. The CT Rep’s have said ordinary consumers like us aren’t up to the task. But I think they are wrong about that, too.

But, if it really, really matters a lot, you should probably talk to a consumer rights lawyer. They can be expensive, but it can be worth it. Actually, there are several listed in the web sites. You know – the ones that say “refund for defective items’!

You have lots of choices – believing what the deceptive and deceitful CT Rep’s wrote is only one of them.

Actually, the evidence is stacked against YOU. Not sure why you continue to lie or ignore facts....but there are all kinds out there.

Originally Posted by Unregistered

Fellow Consumers:

Well, if you want to, you can just accepts the accounts of the self-appointed CT Rep’s regarding consumer protection laws. Then you’ll be a “good customer”, not ask for a refund or exchange, and the very nice people at the store won’t issue a Trespass Order against you. After all, that link to the Future Shop policy on DVDs is very, very compelling.

On the other hand, you know you are probably being lied to by the CT Rep's, based on their track record on this site, and all the contrary evidence stacked against them. Still, it's an option. But one that might be 'leaving some money on the table', as they say, in your province.

Or, you can just accept the accounts of your fellow consumers, who have only your best interests at heart. If it really matters, though, I don't recommend that. Still, they have amassed a respectable volume of evidnence, which the CT Rep's seem none too happy about. Don't forget to check this web site, and others, for accounts of consumers how have succeeded in getting remedies through the legislation.

But in cases where it does really matter what the SOGA and the CPA say, it's a good idea to contact your Consumer's Ministry. Based on what I've heard from them with my own ears several times, you'll get a very different answer from what the CT Reps are claiming. Maybe it's because they asked about the legality of warranties? Maybe the Ministy is lying to consumers, but not to CT Rep's? Whatever the case, it's best to hear it for yourself.

Another idea is to read through the dozen-plus web sites written by reliable sources, that all say “refund for defective items”, and draw your own conclusions. The CT Rep’s would be ticked off at you, though. They only want you to look at the 1 or 2 sites that work to their benefit, even though those sites have incomplete and out-dated information. See the "Lies" list for details.

Now, if you are really interested, you might do some research on your own, and maybe even read the Acts yourself. The CT Rep’s have said ordinary consumers like us aren’t up to the task. But I think they are wrong about that, too.

But, if it really, really matters a lot, you should probably talk to a consumer rights lawyer. They can be expensive, but it can be worth it. Actually, there are several listed in the web sites. You know – the ones that say “refund for defective items’!

You have lots of choices – believing what the deceptive and deceitful CT Rep’s wrote is only one of them.

The only thing stacked against us is your OPINIONS, and a couple of lines out of two very large comprehensive Acts.
Those amount to a hill of beans

On the other hand, the facts we have provided and the missing facts to back up your claims are stacked mountainous against YOU!