
Originally Posted by
Unregistered
Fellow Consumers:
Well, if you want to, you can just accepts the accounts of the self-appointed CT Rep’s regarding consumer protection laws. Then you’ll be a “good customer”, not ask for a refund or exchange, and the very nice people at the store won’t issue a Trespass Order against you. After all, that link to the Future Shop policy on DVDs is very, very compelling.
On the other hand, you know you are probably being lied to by the CT Rep's, based on their track record on this site, and all the contrary evidence stacked against them. Still, it's an option. But one that might be 'leaving some money on the table', as they say, in your province.
Or, you can just accept the accounts of your fellow consumers, who have only your best interests at heart. If it really matters, though, I don't recommend that. Still, they have amassed a respectable volume of evidnence, which the CT Rep's seem none too happy about. Don't forget to check this web site, and others, for accounts of consumers how have succeeded in getting remedies through the legislation.
But in cases where it does really matter what the SOGA and the CPA say, it's a good idea to contact your Consumer's Ministry. Based on what I've heard from them with my own ears several times, you'll get a very different answer from what the CT Reps are claiming. Maybe it's because they asked about the legality of warranties? Maybe the Ministy is lying to consumers, but not to CT Rep's? Whatever the case, it's best to hear it for yourself.
Another idea is to read through the dozen-plus web sites written by reliable sources, that all say “refund for defective items”, and draw your own conclusions. The CT Rep’s would be ticked off at you, though. They only want you to look at the 1 or 2 sites that work to their benefit, even though those sites have incomplete and out-dated information. See the "Lies" list for details.
Now, if you are really interested, you might do some research on your own, and maybe even read the Acts yourself. The CT Rep’s have said ordinary consumers like us aren’t up to the task. But I think they are wrong about that, too.
But, if it really, really matters a lot, you should probably talk to a consumer rights lawyer. They can be expensive, but it can be worth it. Actually, there are several listed in the web sites. You know – the ones that say “refund for defective items’!
You have lots of choices – believing what the deceptive and deceitful CT Rep’s wrote is only one of them.
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