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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #471

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    The only thing stacked against us is your OPINIONS, and a couple of lines out of two very large comprehensive Acts.
    These should probably be added to the list of Official CT Lies.

    It is a lie to say that consumers who read this site are only offered the opinions or interpretations of other consumers on this site. There are many reputable sources available online that say an Ontario consumer is entitled to a refund for a defective item. A partial list of those sources can be found here: "Sale of Goods Act"

    It is also a lie to say that the Canadian Tire representatives who post here have provided any reliable evidence at all that Ontario consumers are not entitled to a refund, or even an exchange (if they wish). The links the rep's have provided have been shown to be either incomplete, or to contain out-dated information. Reports of calls to government agencies are not verifiable, and consistently conflict with reports from consumers. Links to the sites of other stores, or to manufacturer's warranty statements are irrelevant.

  2. #472
    Posted by an unregistered user Guest-0504's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    just a quick question

    the canadian tire people seem to know a lot about laws and rules and stuff

    isnít something illegal if theres a law against it?

    I mean isnt that what illegal means - against the law?

    so if theres a law saying someone has to do something, isnt it illegal for them not to do it?

    or are these some laws that nobody has to follow?

    how do we know if it will be illegal to not follow a particular law?

    and how do we know if its legal to NOT do what a law says we have to do?

    just trying to understand how this all works.

    thank you ct people!

  3. #473
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    just a quick question

    the canadian tire people seem to know a lot about laws and rules and stuff

    isnít something illegal if theres a law against it?

    I mean isnt that what illegal means - against the law?

    so if theres a law saying someone has to do something, isnt it illegal for them not to do it?

    or are these some laws that nobody has to follow?

    how do we know if it will be illegal to not follow a particular law?

    and how do we know if its legal to NOT do what a law says we have to do?

    just trying to understand how this all works.

    thank you ct people!
    just because a couple of raving lunatics on here say something is illegal, doesn't mean it's illegal...they will be quick to point out they aren't lawyers or experts. Let me know when you find some expert that says Canadian Tire specifically, or any other retailer, for that matter, has an illegal policy....good luck with that, and p.s......how many personalities are you going to post under today?

  4. #474
    Posted by an unregistered user Guest-0504's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    just because a couple of raving lunatics on here say something is illegal, doesn't mean it's illegal...they will be quick to point out they aren't lawyers or experts. Let me know when you find some expert that says Canadian Tire specifically, or any other retailer, for that matter, has an illegal policy....good luck with that, and p.s......how many personalities are you going to post under today?
    yeah that's exactly what i mean.

    i dont want to rely on any lunatics or people who arent experts.

    the ct people say they know all about rules and laws and stuff.

    so i was kind of hoping for an answer - not a bunch more questions for me, lol.

    anyway, i'm hoping someone from ct can tell me.

    is something illegal if theres a law against it?
    doesn't illegal mean against the law?
    if theres a law saying someone has to do something, isnt it illegal for them not to do it?
    how do we know if it will be illegal to not follow a particular law?
    and how do we know if its legal to NOT do what a law says we have to do?

    oh, and now im also wondering

    do the laws apply to some groups, but not to others? im thinking say, the laws of a particular province. can some people in that province ignore some of the laws? is that legal?

    also do we have to say, like, 'murder is illegal for guys named paul' and then 'murder is illegal for guys named robert', and so on for everybody individually?

    or, can we just say, 'murder is illegal' and that goes for everybody'?

    just trying to understand how this all works!

    thanks in advance for your answers!

  5. #475
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    yeah that's exactly what i mean.

    i dont want to rely on any lunatics or people who arent experts.

    the ct people say they know all about rules and laws and stuff.

    so i was kind of hoping for an answer - not a bunch more questions for me, lol.

    anyway, i'm hoping someone from ct can tell me.

    is something illegal if theres a law against it?
    doesn't illegal mean against the law?
    if theres a law saying someone has to do something, isnt it illegal for them not to do it?
    how do we know if it will be illegal to not follow a particular law?
    and how do we know if its legal to NOT do what a law says we have to do?

    oh, and now im also wondering

    do the laws apply to some groups, but not to others? im thinking say, the laws of a particular province. can some people in that province ignore some of the laws? is that legal?

    also do we have to say, like, 'murder is illegal for guys named paul' and then 'murder is illegal for guys named robert', and so on for everybody individually?

    or, can we just say, 'murder is illegal' and that goes for everybody'?

    just trying to understand how this all works!

    thanks in advance for your answers!
    Illegal is illegal. against a law, is illegal. You are correct in your interpretation of the term.
    keep in mind we are not dealing with criminal offences, we are dealing with retail laws and governing regulations.
    The governing laws are only applicable in the geographic region in which the purchase was made. they are very similar from province to province except that Quebec has some rules regarding transfer of warranty from original purchaser to next owner that no other province has.

    In any event here's where the disputes have come into play on this website. There are two of us on here regularly that are CT owners. we are quite versed in what rules govern the businesses that we own. It would be too risky for us NOT to understand what we do for a living.
    There are many CT haters on here who have read the laws and rules in detail. They have a different interpretation of what constitutes illegal and legal in terms of our policices. The main one being around gas powered equipment that we do not accept as a return, if they break they go for warranty repair. haters claim this is illegal. Us owners are convinced confidently otherwise that it's perfectly within the rules to offer a repair as a remedy for items.

    We continually challenge the haters to find examples where CT has been found guilty, charged or otherwise in violation of any law rule or regulation. No examples have been brought forth.
    It's turned into a lot of mud slinging and very little progress or understanding. We continue to operate our stores the same way as we did before coming to this website. If a regulating body shows up and says we're violating a law, i will follow suit. Until then, the cows will come home and we will continue business as usual

    Hope that helps

  6. #476
    Posted by an unregistered user Guest-0477's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    ok now we are getting somewhere.

    i asked, is something illegal if theres a law against it? doesnt illegal mean against the law?

    im hearing from the ct people that yes, something can be called illegal just because of the law Ė Ďagainst a law is illegalí.

    i also asked, if theres a law saying someone has to do something, isnt it illegal for them not to do it? and how do we know if its legal to NOT do what a law says we have to do?

    so if im understanding the ct people right, if a law says someone has to do something, then its illegal if they donít do it. is that right?

    i also asked about which laws apply to who. im interested mainly in ontario.

    im hearing that there are retail laws and governing regulations in each province, so ontario has their own.

    so would the ct people say that the sales of goods act and the cp act count? or would you say these donít apply to retailers in ontario?

    ok - just one more question.

    i guess it would be very convincing if there had been charges or a guilty verdict or something.

    but if theres a law that all ontario retailers have to follow, and a retailer isnt following the law, then isnt that enough to say its illegal? cause Ďagainst a law is illegalí?

    i mean does it really matter whether or not ct or any other retailer had been found guilty of anything with these acts and laws and regulations?

    but like i said it would be very convincing if there were cases like that.

    again, just trying to understand how this works.

    thanks for the answers so far.

  7. #477
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    ok now we are getting somewhere.

    i asked, is something illegal if theres a law against it? doesnt illegal mean against the law?

    im hearing from the ct people that yes, something can be called illegal just because of the law Ė Ďagainst a law is illegalí.

    i also asked, if theres a law saying someone has to do something, isnt it illegal for them not to do it? and how do we know if its legal to NOT do what a law says we have to do?

    so if im understanding the ct people right, if a law says someone has to do something, then its illegal if they donít do it. is that right?

    i also asked about which laws apply to who. im interested mainly in ontario.

    im hearing that there are retail laws and governing regulations in each province, so ontario has their own.

    so would the ct people say that the sales of goods act and the cp act count? or would you say these donít apply to retailers in ontario?

    ok - just one more question.

    i guess it would be very convincing if there had been charges or a guilty verdict or something.

    but if theres a law that all ontario retailers have to follow, and a retailer isnt following the law, then isnt that enough to say its illegal? cause Ďagainst a law is illegalí?

    i mean does it really matter whether or not ct or any other retailer had been found guilty of anything with these acts and laws and regulations?

    but like i said it would be very convincing if there were cases like that.

    again, just trying to understand how this works.

    thanks for the answers so far.

    It would be very convincing if CT or any other retailer had been found guilty of having an illegal policy. I'm quite sure that in the last 6 years since the last CPA changes, there would have been someone, somewhere that would have challenged an illegal policy, had there been one....but of course, it's not illegal....we all know that. If you want further clarification, call the ministry of consumer affairs and they will concur. Best to ask the professionals and not yourself under one of your personalities.

  8. #478
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    ok now we are getting somewhere.

    i asked, is something illegal if theres a law against it? doesnt illegal mean against the law?

    im hearing from the ct people that yes, something can be called illegal just because of the law Ė Ďagainst a law is illegalí.

    i also asked, if theres a law saying someone has to do something, isnt it illegal for them not to do it? and how do we know if its legal to NOT do what a law says we have to do?

    so if im understanding the ct people right, if a law says someone has to do something, then its illegal if they donít do it. is that right?

    i also asked about which laws apply to who. im interested mainly in ontario.

    im hearing that there are retail laws and governing regulations in each province, so ontario has their own.

    so would the ct people say that the sales of goods act and the cp act count? or would you say these donít apply to retailers in ontario?

    ok - just one more question.

    i guess it would be very convincing if there had been charges or a guilty verdict or something.

    but if theres a law that all ontario retailers have to follow, and a retailer isnt following the law, then isnt that enough to say its illegal? cause Ďagainst a law is illegalí?

    i mean does it really matter whether or not ct or any other retailer had been found guilty of anything with these acts and laws and regulations?

    but like i said it would be very convincing if there were cases like that.

    again, just trying to understand how this works.

    thanks for the answers so far.
    This is shaping up to be a case of you're going to take a few words of ct owners regarding legalities, twist them around a bit and say hahah got you....you admitted to breaking the law. Silly tactic, and not very effective. You've already got your pre-determined outcome in mind and are clearly trying to ask yes or no questions to bring to your decided upon conclusion.

    Allow me to speed up the process for you. Yes illegal is against the law and therefore subject to penalty. In regards to retailers and selling of items:

    The SGA & CPA does NOT specify anywhere that a defective good MUST refunded for cash. The only thing it specifies is that a seller must offer a remedy within the terms of the warranty of the defective item. Those terms are available at the retailer at time of purchase. Sometimes they will also be included in the box. If a buyer chooses not to ask for them or read them, well that's their option, though not a very smart one. In my store if you buy a chainsaw as an example you get handed a sheet that says 7 day over the counter exchange for a new one if yours is defective. Depending on the manufacturer, a predetermined length of term for parts and labour on manufacturers defects following those 7 days.

    5 days in, the motor seizes, you get a new one. (not your cash back)
    5 months in, the pull start recoil breaks, you go to an authorized repair depot, they repair it, you get it back.
    As long as a remedy is offered and of course acted upon, nothing illegal has happened.

    IF - after 5 months it broke due to a manufacturers defect and a seller said tough shit, you own it. No warranty.. that's in violation of the terms and conditions agreed upon at time of sale.

  9. #479

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    It would be very convincing if CT or any other retailer had been found guilty of having an illegal policy.
    I supposed in some people's opinion, a court case would be "convincing".

    But that's not at all necessary, according to the CT Rep, who claims to be "quite versed" in these matters.

    "Against the law is illegal", they confirmed. Yes, a law is indeed needed - but a court case is not.

    (After all, there are myriad reasons why such a case has not yet been referenced on this humble forum. The lack of a suitable law is just one hypothetical reason.)

    Yes, such a case would merely be 'icing on the cake', so to speak. Nice to have, but not required.

    So, where (or, where?) might we find some law or other, to compare against CT's policies???

    Sale of Goods Act

  10. #480
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    I supposed in some people's opinion, a court case would be "convincing".

    But that's not at all necessary, according to the CT Rep, who claims to be "quite versed" in these matters.

    "Against the law is illegal", they confirmed. Yes, a law is indeed needed - but a court case is not.

    (After all, there are myriad reasons why such a case has not yet been referenced on this humble forum. The lack of a suitable law is just one hypothetical reason.)

    Yes, such a case would merely be 'icing on the cake', so to speak. Nice to have, but not required.

    So, where (or, where?) might we find some law or other, to compare against CT's policies???

    Sale of Goods Act
    Of course it's required otherwise it's various interpretations and opinions....but not true. You've tried this on other forums as well....no consensus. Certainly someone would have legally challenged CT or any other retailer for an illegal policy....but that hasn't happened. Common sense dictates here, and you've already proven you have none. Keep trying though, it's become comical (especially when you write fake posts, under fake personalities). Yes, a loser, a true loser.

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