Thread: "Repair Only Warranty" - No Refund, No Exchange

Sure, manufacturer's warranties are ok, and they are common knowledge – most people have seen those sheets that come in the box with new products.

But the important thing for consumers to know about, is the “implied” warranty that the retailers are required by law to provide to consumers, in places like Ontario. This is where the SGA and CPA come in.

(Those laws don’t describe the manufacturer’s warranty at all, and don’t mention repair or spare parts, etc., for retail goods).

Absolutely, those laws require a retailer to provide a refund, or at least an exchange (if the customer is willing to settle for one).

No way does a consumer need to settle for a repair.

Oh, and there isn’t a different type of implied warranty for every product – just the general law for consumer goods (but motor vehicles have specific laws).

Well, now, there’s no need for the CT Rep to threaten violence, LOL.

(But it seem strange that the CT Rep won't even discuss the implied warranty!)

No, the Rep doesn't need violence. All they need to do is just educate themselves, the same way the consumers do: a little research into the laws, maybe call the Ministry.

This post is a good starting point:

https://www.canadiantiresucks.net/ge....html#post3166

So is this one:

https://www.canadiantiresucks.net/ge...ds-act-6.html#

Don’t forget: 2 types of warranties on all consumer goods:

- Manufacturer’s warranty, which is provided by the manufacturer.
- Implies warranty, which is provided by the retailer.

Happy Father's Day!

Sure, manufacturer's warranties are ok, and they are common knowledge – most people have seen those sheets that come in the box with new products.

But the important thing for consumers to know about, is the “implied” warranty that the retailers are required by law to provide to consumers, in places like Ontario. This is where the SGA and CPA come in.

Absolutely, those laws require a retailer to provide a refund, or at least an exchange (if the customer is willing to settle for one).

No way does a consumer need to settle for a repair.

Oh, and there isn’t a different type of implied warranty for every product – just the general law for consumer goods (but motor vehicles have specific laws).

This post is a good starting point:

https://www.canadiantiresucks.net/ge....html#post3166

Don’t forget: 2 types of warranties on all consumer goods:

- Manufacturer’s warranty, which is provided by the manufacturer.
- Implies warranty, which is provided by the retailer.

Sorry: this link is better:

https://www.canadiantiresucks.net/ge....html#post3613

Originally Posted by DavidLeR

Sure, manufacturer's warranties are ok, and they are common knowledge – most people have seen those sheets that come in the box with new products.

But the important thing for consumers to know about, is the “implied” warranty that the retailers are required by law to provide to consumers, in places like Ontario. This is where the SGA and CPA come in.

Absolutely, those laws require a retailer to provide a refund, or at least an exchange (if the customer is willing to settle for one).

No way does a consumer need to settle for a repair.

Oh, and there isn’t a different type of implied warranty for every product – just the general law for consumer goods (but motor vehicles have specific laws).

This post is a good starting point:

https://www.canadiantiresucks.net/ge....html#post3166

Don’t forget: 2 types of warranties on all consumer goods:

- Manufacturer’s warranty, which is provided by the manufacturer.
- Implies warranty, which is provided by the retailer.

so the big stop sign that said don't bring this item back to the store but call this toll free number on my weedeater is illegal? It was in the box with my warranty. What is that?

Originally Posted by DavidLeR

Sure, manufacturer's warranties are ok, and they are common knowledge – most people have seen those sheets that come in the box with new products.

But the important thing for consumers to know about, is the “implied” warranty that the retailers are required by law to provide to consumers, in places like Ontario. This is where the SGA and CPA come in.

Absolutely, those laws require a retailer to provide a refund, or at least an exchange (if the customer is willing to settle for one).

No way does a consumer need to settle for a repair.

Oh, and there isn’t a different type of implied warranty for every product – just the general law for consumer goods (but motor vehicles have specific laws).

This post is a good starting point:

https://www.canadiantiresucks.net/ge....html#post3166

Don’t forget: 2 types of warranties on all consumer goods:

- Manufacturer’s warranty, which is provided by the manufacturer.
- Implies warranty, which is provided by the retailer.

what do you make of the big stop sign inside my new weedeater? Says to not bring it back to the retailer, but to call a toll free number for assistance. Is that illegal? It was right on top with my manual.

what do you make of my new weedeater that had a big stop sign inside the box with the manual that said do not bring back to retailer, but to call a toll free number for assistance. Is this illegal?

Originally Posted by DavidLeR

Sure, manufacturer's warranties are ok, and they are common knowledge – most people have seen those sheets that come in the box with new products.

But the important thing for consumers to know about, is the “implied” warranty that the retailers are required by law to provide to consumers, in places like Ontario. This is where the SGA and CPA come in.

Absolutely, those laws require a retailer to provide a refund, or at least an exchange (if the customer is willing to settle for one).

No way does a consumer need to settle for a repair.

Oh, and there isn’t a different type of implied warranty for every product – just the general law for consumer goods (but motor vehicles have specific laws).

This post is a good starting point:

https://www.canadiantiresucks.net/ge....html#post3166

Don’t forget: 2 types of warranties on all consumer goods:

- Manufacturer’s warranty, which is provided by the manufacturer.
- Implies warranty, which is provided by the retailer.

There isn't a different type of warranty for each product? are you kidding me?
So you're telling me all products carry the same warranty? Who makes that determination?

Originally Posted by Unregistered

what do you make of my new weedeater that had a big stop sign inside the box with the manual that said do not bring back to retailer, but to call a toll free number for assistance. Is this illegal?

Consumers: you may be told that they are not entitled to a refund or exchange for a defective item.

This might be on a store's web site, on a receipt, in a hand-out at the store, or in a sign inside a box.

No matter how it is communicated to a consumer, the retailer must still honour the laws of the province in which they conduct business. The Ontario CPA, for instance, is very clear on this point.

If the laws requires a refund on an exchange (as it does in Ontario - customer's choice), the customer should make the proper request, in accordance with the advice they get from their Consumer's Ministry.

Originally Posted by Unregistered

Consumers: you may be told that they are not entitled to a refund or exchange for a defective item.

This might be on a store's web site, on a receipt, in a hand-out at the store, or in a sign inside a box.

No matter how it is communicated to a consumer, the retailer must still honour the laws of the province in which they conduct business. The Ontario CPA, for instance, is very clear on this point.

If the laws requires a refund on an exchange (as it does in Ontario - customer's choice), the customer should make the proper request, in accordance with the advice they get from their Consumer's Ministry.

Absolutely....call the Consumer's Ministry...you will get the answer as to why companies can and do put these types of messages in the items you buy....no mention from any authority that the manufacturers are doing anything illegal....ever wonder why that is?
Lots of manufacturers have been doing this for years....yet no one has said that this is illegal in Ontario...not even ONE. But that's ok, I'll take faker advocates opinion as truth anyway....LMAO.

Originally Posted by Unregistered

There isn't a different type of warranty for each product? are you kidding me?
So you're telling me all products carry the same warranty? Who makes that determination?

Well, consumers, you may have noticed how hard it is for the self-appointed CT rep to get their mind around the CPA.

Either that, or they are still trying to deceive consumers about their rights under the CPA.

I hope none of you have fallen for this trick of switching the discussion to the manufacturer's warranty (which might be as the ct reps described - but that would be beside the point).

Just to be clear: there is an implied warranty under the CPA from the retailer, and no, there isn't a different one for each product.

See this thread for more details:

https://www.canadiantiresucks.net/ge....html#post3613

Don't fall for the lies of the CT Rep!

Call your Ministry if you need specific advice - for sure, it won't be what the CT Liars claim that advice will be!